Europcar Review

Europcar
★☆☆☆☆
1.2
6.0% of users recommend this
  • Customer Service

  • Value For Money

Billmcginlay's review of Europcar

“While most aspect were ok, I would urge anyone using...”

★☆☆☆☆

written by Billmcginlay on 04/10/2014

While most aspect were ok, I would urge anyone using this company to be aware that what they actually tell you does not always occur. Having booked the car at Bordeaux Airport, we signed for a full tank of petrol. The woman dealing with us suggested we do this as there were few fuel stations nearby. This was ok as we were verbally assured that returning a full tank of petrol would assure us of a refund. When we returned the car the first statement from the agent was that she asked if the fuel tank was full. to this we said yes. The situation was checked and we left.

NO REFUND OF THE TANK OF FUEL WAS FORTHCOMING, IN SPITE OF THEIR VERBAL ASSURANCES AT TIME OF BOOKING. UNFORTUNATELY THE CREDIT CARD COMPANY WAS OF LITTLE HELP AS WE HAD SIGNED FOR THE TANK OF FUEL BUT COULD NOT SUPPORT THE VERBAL ASSURANCES GIVEN.

SO THE LESSON LEARNED FOR US IS DONT USE THIS COMPANY AGAIN.

  • Bordeaux

    Country & City of hire

  • Good

    Condition of vehicle

  • Good

    Choice of vehicles

  • Customer Service

  • Value For Money

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