Dishonest Company

Europcar
★☆☆☆☆
1.2
6.0% of users recommend this
  • Customer Service

  • Value For Money

JolieStafford484's review of Europcar

“Dishonest Company”

★☆☆☆☆

written by JolieStafford484 on 01/10/2014

I booked and paid for a vehicle on-line, I did not pick any additional extras, no Go-Zen extra insurances, yet when you pick the vehicle up at the rental desk they slipped the Go-Zen insurance into the rental agreement without any explanation etc. very deceitful and dishonest Company, I rent a vehicle from them for at least 70 days every year for the last 7 years, they might have screwed me out of 280 quid, but that will be the last hire they get out of me, PLEASE DOUBLE CHECK YOUR RENTAL AGREEMENT TO MAKE SURE THIS LOW LIFE COMPANY DOESN'T ADD GO-ZEN INSURANCES WHICH YOU DID NOT REQUEST.

  • September 2014

    Date of hire (month/year)

  • Glasgow Airport

    Country & City of hire

  • Good

    Condition of vehicle

  • Good

    Choice of vehicles

  • Customer Service

  • Value For Money

Gfanelle's Comment

Written on: 04/11/2014

We will never use Europcar again!

We flew into Liberia excited for our adventurous CR trip. We were taken to the place to get our car (10 mins away from the airport secluded) that we had ordered online. As we walked in the store the guy at the desk was on the phone for about 20 mins before waiting on us. As he hung up he took our IDs and got us started for getting the car. We were so excited to have arrived and couldn't wait to start our trip. We were chatting asking him places to go and see and you could tell he didn't want to talk just make some money. Within mins the guy quickly started off with numbers much higher than we paid online. On top of the initial rental fee deal we saw online they were asking to either increase our daily rate (basically means our rate we purchased online was null and void because it was in face NOT the rate we were getting the car for AND pay $3500 insurance to take the car. Yes THREE THOUSAND + dollars. He told us there was NO ONE else that would work with us and do for less than 3500 however after we insisted to be taken back to the airport there were many more options. We did have to put a hold for insurance of 2k which is still a lot but it was not 3500 and it was not with this company!!!

NEVER USE THEM!!!! THIS WAS THE WORST CAR RENTAL PLACE WE HAVE EVER USED!!!!!!!!!!!!

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