Awful service customer service & misleading website

Europcar
★☆☆☆☆
1.2
From 1093 reviews
6.0% of users recommend this

  • Customer Service

  • Value For Money

KinleyKenney's review of Europcar

“Awful service customer service and misleading website”

★☆☆☆☆

written by KinleyKenney on 30/03/2014

After paying extra to have a fiat 500L as opposed to an Astra I got to the Preston branch and received an Astra. This was only the start. I had initially selected to pay extra for unlimited miles as I knew I would be travelling a lot further than the default 300 miles. However it seems that when I chose the 500L it automatically set the option back to the default mileage although I didn't even receive the 500L! This meant that after paying the initial £40-£50 to hire the car I had to pay an extra £60-£70 because of 'excess miles' Contacted customer services who were frankly rude and took no blame for what had happened.

ABSOLUTELY AWFUL COMPANY!! WILL NEVER USE AGAIN!!

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