written by JarrettDavenport on 15/02/2016
last year,after a weeks van hire,i found £50 taken off my credit card for no reason,approx 15/20 phone calls later and hours of my time,i was finally refunded a month later with no explanation why. check your credit card. Like a fool I hired a van last week,given a van I had to clean myself,rushed through prehire check. I brought it back and they said the tyre had a split in it,you would need a magnifying glass to see it,they maintain you have to go on your hands and knees to check it all,if you don't take extra insurance they will rip you off. DO NOT USE THEM
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Enterprisecares's Comment
Written on: 25/02/2016
Hi,
Thank you for bringing this to our attention. As customer service is of the utmost importance to us, we would like the opportunity to look into this for you. Please email us with the complete details. Include the exact rental location, your name & contact information, rental agreement or reservation number and any further information regarding your experience with us.
When emailing, please place reference number 160225-002575 in the subject line. We look forward to hearing from you.
Sincerely,
Mitch
Social Monitoring Coordinator
Enterprise