Worst customer care

Enterprise Car Rental - enterprise.com
★★☆☆☆
2.0
From 843 reviews
24.0% of users recommend this

  • Customer Service

  • Value For Money

Downeyue497's review of Enterprise Car Rental - enterprise.com

“Worst customer care”

★☆☆☆☆

written by Downeyue497 on 20/09/2014

I took a rental car from enterprise Whitehall PA and had it for a day and dropped the key inbox and they charged me for two days rentals.this was not said to me initially and later deducted from my credit card without even informing me.myron is the manager.now they speaks about company policy.worst experience in this 3years

  • Excellent

    Condition of vehicle

  • Good

    Choice of vehicles

  • Customer Service

  • Value For Money

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Enterprisecares's Comment

Written on: 22/09/2014

Customer service and satisfaction are very important to us at Enterprise. I would like to follow up with you. Please email me with the complete details, exact renting location, and any rental agreement numbers. Please reference #140922-002107. I look forward to hearing from you soon, thank you. Chris, Social Media Monitor, Enterprise Rent-A-Car

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Enterprisecares's Comment

Written on: 30/09/2014

Please email Care[at]Enterprise[dot]com.

Thank you,
Mitch
Social Media Monitor
Enterprise

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Enterprisecares's Comment

Written on: 30/09/2014

Customer service and satisfaction are very important to us at Enterprise. I would like to follow up with you. Please email me with the complete details, exact renting location, and any rental agreement numbers. Please reference #140922-002107. I look forward to hearing from you soon, thank you. Chris, Social Media Monitor, Enterprise Rent-A-Car

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