TOOK PAYMENT 3 TIMES AND THEN SAID THEY HAVE NOT

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  • Customer Service

  • Value For Money

HUSNA777's review of Enterprise Car Rental

★☆☆☆☆

“TOOK PAYMENT 3 TIMES AND THEN SAID THEY HAVE NOT”

Written on: 20/08/2014 by HUSNA777 (1 review written)

I ALWAYS HIRE FROM ENTERPRISE BUT NEVER REALISED THIS IS THE SERVICE I WOULD GET. PREPAID MY BOOKING ONLINE, WENT IN GOT CHARGED EXTRA AGAIN FOR THE PREPAID AND ALSO THE DEPOSIT. ONLY TO FIND OUT A DAY LATER ANOTHER 200 POUNDS DEPOSIT WAS HELD BY ENTERPRISE AND NOT ONLY THAT AN EXTRA 28 POUNDS. SO IN TOTAL MY RENTAL SHOULD HAVE BEEN 200 POUNDS DEPOSIT AND 28 POUNDS FOR RENTAL. BUT THEY CHARGED ME 34 POUNDS THEN 258 POUNDS THEN ANOTHER 228 POUNDS. I WAS IN MINUS WITH MY BANK AND THEN THEY KEPT TELLING ME THEY CANNOT SEE THE THIRD PAYMENT AT ALL AND THEY SAID IT WASNT THEM AT ALL. WOULDNT POUT ME THROUGH TO SOMEONE WHO COULD HELP AND I GOT CHARGED BY MY BANK UNPAID OVERDRAFT FEE 3 TIMES.

  • August 2014

    Date of hire (month/year)

  • HEATHROW AIRPORT SITE

    Country & City of hire

  • Excellent

    Condition of vehicle

  • Poor

    Choice of vehicles

  • Customer Service

  • Value For Money

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Enterprisecares's Response to HUSNA777's Review

Written on: 22/08/2014

HUSNA777,
Thank you for bringing this to our attention. As customer service is of the utmost importance to us, we would like the opportunity to look into these additional charges for you. Please email us at Care[at]Enterprise[dot]com with the complete details. Include your contact information, rental agreement or reservation number and any further information regarding your experience with the Heathrow branch.

When emailing, please place reference number 140822-001391 in the subject line. We look forward to hearing from you.

Sincerely,
Mitch
Social Media Coordinator
Enterprise

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