Be warned 850 pound excess charge taken for small scratch

★★☆☆☆
2.0 / 5
25% of users recommend this
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  • Value For Money

RaquelGrantham299's review of Enterprise Car Rental

★☆☆☆☆

“Be warned 850 pound excess charge taken for small scratch”

Written on: 13/08/2014 by RaquelGrantham299 (1 review written)

Hired a car from Enterprise Wimbledon, staff friendly and polite,

however check your car meticulously, excess damage over approx 1 inch,

and they will have your guts for garters !

850 quid for a one day rental for a small scratch. Have been told

they will let me know cost of buffing scratch, but you are also liable for their 'economic loss'.....

Be afraid... very afraid......

  • august

    Date of hire (month/year)

  • Wilmedon

    Country & City of hire

  • Good

    Condition of vehicle

  • Good

    Choice of vehicles

  • Customer Service

  • Value For Money

Enterprisecares's Comment

Written on: 14/08/2014

Customer service and satisfaction are very important to us at Enterprise. I would like to follow up with you. Please email me with the complete details, exact renting location, and any rental agreement numbers. Please reference #140814-002962. I look forward to hearing from you soon, thank you. Chris, Social Media Monitor, Enterprise Rent-A-Car

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Uk_Rizla's Comment

Written on: 19/08/2014

are you a real person ?

what is your email address....?

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Enterprisecares's Comment

Written on: 21/08/2014

Uk_Rizla,
Please email Care[at]Enterprise[dot]com.

Thank you,
Mitch
Social Media Monitor

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