Loads of stress

2.0 / 5
25% of users recommend this
  • Customer Service

  • Value For Money

Jaelyn126's review of Enterprise Car Rental


“Loads of stress”

Written on: 12/08/2014 by Jaelyn126 (1 review written)

Hired van in Crawley and paid extra £100 to drop at Bodmin.
When at Bodmin the branch only had 1 person working, 2 or 3 were needed.
They said at Bodmin that they could not give me a lift home ( near Bodmin) as it was outside their range, even though this had all been agreed with The Crawley branch. In the end they got me a taxi.

The worst thing was the guy at Bodmin spotted that the bumper corner was loose and that it was not on their list
of existing damage. I knew I had not done it but was now facing a big bill.
After a lot of chasing I was then told they were now not considering it as damage. So I did get my deposit back.
In future I will check every square inch of the van beforehand, and make sure it's all noted down.

  • 08/2014

    Date of hire (month/year)

  • Crawley

    Country & City of hire

  • Good

    Condition of vehicle

  • Good

    Choice of vehicles

  • Customer Service

  • Value For Money

Enterprisecares's Comment

Written on: 14/08/2014

Customer service and satisfaction are very important to us at Enterprise. I would like to follow up with you. Please email me with the complete details, exact renting location, and any rental agreement numbers. Please reference #140814-003022. I look forward to hearing from you soon, thank you. Chris, Social Media Monitor, Enterprise Rent-A-Car

Reply to this comment

Enterprisecares's Comment

Written on: 21/08/2014

Please email Care[at]Enterprise[dot]com.

Thank you.

Reply to this comment
Report this review