2.0 / 5
24.7% of users recommend this
  • Customer Service

  • Value For Money

fffaaa's review of Enterprise Car Rental



Written on: 11/08/2014 by fffaaa (1 review written)

We hired a car from Enterprise via web as their prices seemed good. Didnt want to use a small company who would rip us off.
When we arrived we had following problems:
No 2nd driver and this would have cost another Euros200 to add for a week.
Over charged and blamed on currency rates but we paid local currency and if using opposite currency exchange rate would have reflected a cheaper price.
Told we would have to payd Euros90 if car returned dirty - our car was dirty when collected and no water in washer tank.
Upon return we were charged Euros20 with no explaination why.
Half hour + wait to get answer on customer services number to log complaint.
DONT USE - they are just as crooked as the smaller firms.

  • July 2014

    Date of hire (month/year)

  • Beziers apt France

    Country & City of hire

  • Average

    Condition of vehicle

  • Poor

    Choice of vehicles

  • Customer Service

  • Value For Money

Enterprisecares's Response to fffaaa's Review

Written on: 14/08/2014

Customer service and satisfaction are very important to us at Enterprise. I would like to follow up with you. Please email me with the complete details, exact renting location, and any rental agreement numbers. Please reference #140814-003039. I look forward to hearing from you soon, thank you. Chris, Social Media Monitor, Enterprise Rent-A-Car

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Enterprisecares's reply to Enterprisecares's Comment

Written on: 21/08/2014

Please email Care[at]Enterprise[dot]com.

Thank you.

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