Unauthorised money taken out of my account

Enterprise Car Rental - enterprise.com
★★☆☆☆
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Asherz85's review of Enterprise Car Rental - enterprise.com

“Unauthorised money taken out of my account”

★☆☆☆☆

written by Asherz85 on 18/06/2014

Had an accident back in Jan 2014 my insurance referred me to enterprise for courtesy car. The service was godd and the advisor was smart in appearance. We surveyed the car and noticed there was a massive dent in the side that had not been picked up from the previous rental. this was noted down. I had the car for 2 weeks and unfortunately whilst travelling to work, I had a chip on the windscreen.

When returning the car, I pointed this out and told it was no problem. The chip was 0.5mm.

fast forward 5 MONTHS LATER i get a invoice for £190 about a 4mm chip??? WHAT! this money was taken out of my account without prior notification! The car has been used during this time and the windscreen was repaired 4months later after i returned it. this is not right, obviously the car has been used whilst not servicing the chipped windscreen and now it has cracked , I am now held responsible.. I don't think so I want my mony back please!!!!!!!!

  • Jan/Feb

    Date of hire (month/year)

  • uk

    Country & City of hire

  • Poor

    Condition of vehicle

  • Good

    Choice of vehicles

  • Customer Service

  • Value For Money

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Enterprisecares's Response to Asherz85's Review

Written on: 19/06/2014

Asherz85,
Thank you for bringing this to our attention. As customer service is of the utmost importance to us, we would like the opportunity to look into this for you. Please email us at Care[at]Enterprise[dot]com with the complete details. Include the exact rental location, your contact information, rental agreement number, damage claim number and any further information regarding your experience with us and this rental.

When emailing, please place reference number 140619-002076 in the subject line. We look forward to hearing from you.

Sincerely,
Mitch
Social Media Coordinator
Enterprise

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