written by Hothayley2000 on 04/04/2014
Was given a car through my insurer whilst mine was being repaired for a non fault accident. Got a puncture and called the branch who said I got free AA cover! Paid for the tyre myself to be repAired and was without a car for 24hours as garage they took me to didn't have a tyre. Hand the car back and I'm then told need to pay for more fuel in it and £72 for the AA call out charge? I have my own AA membership so why they he'll would I have used theirs if I knew I'd get charged?? Horrendous. Avoid at all cost. Mist stressed me out so much I will tell everyone I know of my bad experience.
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Enterprisecares's Response to Hothayley2000's Review
Written on: 08/04/2014
Hi, customer service and satisfaction are very important to us at Enterprise. I would like to follow up with you. Please email me with the complete details, exact renting location, and any rental agreement numbers. Please reference #140408-002445. I look forward to hearing from you soon, thank you. Chris, Social Media Monitor, Enterprise Rent-A-Car