Chipped windscreen

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wcoulling51261's review of Enterprise Car Rental

★☆☆☆☆

“Chipped windscreen ”

Written on: 23/02/2014 by wcoulling51261 (1 review written)

Redridge, Southampton. Hired a car for the weekend. Everything was initially good with the car (in wet conditions) before driving away. Driving away I noticed the two chips on the motorway (when the rain had cleared) A lady checked the car over with me. Returning the car to them they picked out two chips on the front windscreen taking half of my deposit. A bloke said to me "yeah she usually does forget to check the windscreen" (hmm was this the car she forgot to check last time!)

  • Southampton

    Country & City of hire

  • Poor

    Condition of vehicle

  • Poor

    Choice of vehicles

  • Customer Service

  • Value For Money

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Enterprisecares's Response to wcoulling51261's Review

Written on: 27/02/2014

wcoulling51261,
Thank you for bringing this to our attention. As customer service is of the utmost importance, we would like the opportunity to look into this concern for you. Please contact us at Care[at]Enterprise[dot]com with complete details, including the exact Southampton rental location, your contact information, rental agreement number and any further information regarding this experience.

When emailing, please list reference number 140227-002654 in the subject line. We look forward to hearing from you.

Sincerely,
Mitch
Social Media Coordinator
Enterprise

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Homerjc1's reply to Enterprisecares's Comment

Written on: 04/03/2014

Yes i seem to have the same problem with enterprise they have witheld 100 pounds off of my card has they said i had chipped the windscreen , strange how the girl checking it in went first to the front window !!! The car was not clean when i took it out you would not have seen this unless you cleaned it with a cloth first rip off company at birmingham airport

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