Dishonest

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  • Customer Service

  • Value For Money

Guest's review of Enterprise Car Rental

★☆☆☆☆

“Dishonest”

Written on: 22/02/2014

Beside the cost of the car hire, they add costs to insure the car and the excess can be as high as £1000. They offer to cover the excess at a high cost. The cost is about 5 times higher than external insurance companies.
If you decline to take this extra cover, you are indeed,in trouble. When you return the car, they will go through the cat like a fine tooth comb and invariably find some fault and exercise their right to charge the excess, as high as £1000, to your credit card. They then hold on to your money and do not make a refund of the difference between the repair cost and the excess charged.You can complain to the manager but it falls on deaf ears. In our case they said that the car had been checked thoroughly before being handed to us but we established that it was not so. Dishonest!!! The fault was so minor that it could have been there before.
Keep away from this company!

  • February 2014

    Date of hire (month/year)

  • Leighton Buzzard Bedfordshire UK

    Country & City of hire

  • Good

    Condition of vehicle

  • Average

    Choice of vehicles

  • Customer Service

  • Value For Money

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Enterprisecares's Comment

Written on: 23/02/2014

Thank you for bringing this to our attention. We would like to look into this further. Please email us with your full name, rental agreement number, contact information and any additional details of your experience.

When emailing, please list reference #140223-000473 in the subject line.

Thank you
Megan
Social Media Coordinator
Enterprise Rent a Car

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Motorhire's Comment

Written on: 26/02/2014

Hello

Please forward your telephone number to be able to communicate

Many thanks

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