NEVER EVER AGAIN

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  • Customer Service

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Guest's review of Enterprise Car Rental

★☆☆☆☆

“NEVER EVER AGAIN”

Written on: 23/12/2013

We hired a car with Enterprise to drive into Europe with (from the UK). We went to pick up and apparently they cover you for overseas travel.

NO WHERE doesn't it mention this clearly on the website or through the booking process. If it is mentioned it's buried in small print. I still can't find it after a more thorough search.

WHAT'S THE POINT OF HAVING CAR HIRE IN THE UK IF YOU CAN'T TAKE IT OVER INTO MAIN LAND EUROPE????

I'LL NEVER BOOK A CAR AGAIN WITH ENTERPRISE.

We've now missed out on Christmas.

  • Customer Service

  • Value For Money

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Enterprisecares's Comment

Written on: 26/12/2013

Thank you for bringing this to our attention. As customer service is of the utmost importance, we would like the opportunity to look into this concern for you. Please contact us at Care[at]Enterprise.com with complete details, including the exact rental location, your contact information, rental agreement number and any further information regarding this incident.

When emailing, please list Reference Number 131226-001558 in the subject line. We look forward to hearing from you.

Sincerely,
Mitch
Social Media Coordinator
Enterprise

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