Not using again

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Jonah5760's review of Enterprise Car Rental

★★★☆☆

“Not using again”

Written on: 17/12/2013 by Jonah5760 (1 review written)

Picked car up, friendly staff, got up road an plugged my sat nav in, the power outlet didn't work, but to far along road to go back,
When getting car back on the Monday to enterprise car hire, leighton buzzard they noticed a small dent in drivers door just over there recommended size, so went in to sort paper work out, said they would take £200 deposit, as he said, I can't see it will cost that much and would put money back into account after work done.
So went back on the Thursday, an said car had been done,
But the cost had jumped to £507.75.
Lot of money for a small dent, that didn't chip or damage paint work,
Have used enterprise a few times from Heathrow as fly in to U.K. a lot, but will be using another company from now on

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Enterprisecares's Response to Jonah5760's Review

Written on: 17/12/2013

Customer service and satisfaction are very important to us at Enterprise. I would like to follow up with you. Please email me with the complete details, exact renting location, and any rental agreement numbers. Please reference #131217-001603. I look forward to hearing from you soon, thank you. Chris, Social Media Monitor, Enterprise Rent-A-Car

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Jonah5760's reply to Enterprisecares's Comment

Written on: 18/12/2013

And what email address do I send it to, location, Leighton Buzzard, as above, numbers are as above,

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Enterprisecares's reply to Jonah5760's Comment

Written on: 18/12/2013

Sorry about that Jonah5760, please email and reference the same #131217-001603. Chris

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Jonah5760's reply to Enterprisecares's Comment

Written on: 19/12/2013

Don't know if I'm being thick, but still can't see your email address.........

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Enterprisecares's reply to Jonah5760's Comment

Written on: 19/12/2013

Jonah5760,
Our email address is: Care@Enterprise.com
Thank you,
Mitch
Social Media Team

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