Written on: 06/12/2013
After a car accident on 5/11/2013, quotemehappy.com(low price insurance but excellent service), supplied a hire car from Enterprise through their Lye, Stourbridge branch. I had the car from 6/11/2013 till 5/12/2013. enterprise picked me up at 6:00 pm that evening. I had to wait about one hour while they collected the car from a existing customer, the car was then washed and prepared. The car was a Vauxhall Corsa 1.2 registration VU13EHF, I viewed the car out the back and relying on representative to point out any damage all I saw was a few scratches on wing mirror. The representative did not squat or stand back looking a vehicle at 30 degree angle to determine any hairline dents. I signed all their paperwork.
On returning car on 5/12/2013. They said their was a dent on the passenger door, caused by possibly another car door being opened onto it. I could not personally see the damage, the representative then said squat and look at a 30 degree angle, (as I said I don't remember their representative (charming young girl) inspecting the car this closely) and their was the slightest mark (I think was their when I hired vehicle), but I had signed all their paperwork so I had no defence and payed the £230.00 pounds Excess. The representative pointed out I could have bought their insurance rather than drive on my own insurance.
To me this damage could have well have been on the car when I picked up as we only look for obvious damage.
In summary I feel cheated (the money is immaterial), but have learned my lesson and will not use them again and relate experience to many people as possible.
As rated by our community of reviewers
" Sixt Belfast International airport " Read More
" Car hire Tampa " Read More
" Excellent out of hours service. Fast collection of car with no prob... " Read More
" Excelent service " Read More
" Not bad, but could be better. " Read More