Very bad experience!!!!

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  • Customer Service

  • Value For Money

Guest's review of Enterprise Car Rental

★☆☆☆☆

“Very bad experience!!!!”

Written on: 23/10/2013

The manager said one thing and they do other thing...One say one price and charged us latter on a different price!! Manger of the Euston promise to take care of the issue and that we would not pay the extra and after couple of weeks say he did not say that! We received writing confirmation to pick up the car from one location just to discover they do not actually have the car we needed (for number of people)!! So needed to travel with all the family and hour and a half to another of their offices!! Do not do it to yourself and just rent from others!!!!

  • August 2012

    Date of hire (month/year)

  • london

    Country & City of hire

  • Customer Service

  • Value For Money

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Enterprisecares's Comment

Written on: 24/10/2013

Thank you for bringing this to our attention. As customer service is of the utmost importance, we would like the opportunity to look into this concern for you. Please contact us at Care@Enterprise.com with complete details, including the exact rental location, your contact information, rental agreement number and any further information regarding this incident.

When emailing, please list Reference Number 131024-001801 in the subject line. We look forward to hearing from you.

Sincerely,
Mitch
Social Media Coordinator
Enterprise

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Kalanit's Comment

Written on: 25/10/2013

Today we visited the branch again and the issue was resolved to our satisfaction.

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