poor customer service & legalised theft

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hornyboris's review of Enterprise Car Rental

★☆☆☆☆

“poor customer service and legalised theft”

Written on: 30/09/2013 by hornyboris (2 reviews written)

just had enterprise deliver a car which is supposed to be a hire car but wanted a pound deposit (to gain card details) which i said no (im not a fool ive seen these reviews of excesive money being taken) so a bit of ringing managers etc they wouldnt rent it to me to which the young lady from the chesterfield derbyshire branch started with the script its to cover the cost of speeding fines (thats the drivers responablity not enterprises to pay that) and if the car is stolen thats what the insurance is for which an invoice for the excess would be sent out after any such claim

CLEARLY THE CARD DETAILS ARE THERE SO THEY CAN CHARGE WHAT THE HELL THEY LIKE FOR MINOR THINGS AND NOT GO THROUGH THE INSURANCE COMPANY SAVING ON INSURANCE PREMIUMS PROFIT PROFIT PROFIT WITH NO CONCERN FOR THE CUSTOMERS WHO LINE THEIR POCKETS REF LVDH0023830

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Enterprisecares's Response to hornyboris's Review

Written on: 03/10/2013

hornyboris,
We’ve taken note of your concern and would like to have the opportunity to look into this for you. Please send us a detailed email to Care@Enterprise.com including the exact rental location information, your contact information, your rental agreement or reservation number and any further information regarding your experience with us.

When emailing, please list Reference Number 131003-001480 in the subject line. We look forward to hearing from you.

Respectfully,
Mitch
Social Media
Enterprise

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