Never rent a car from Enterprise

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★★☆☆☆
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  • Customer Service

  • Value For Money

tauseef's review of Enterprise Car Rental

★☆☆☆☆

“Never rent a car from Enterprise”

Written on: 22/09/2013 by tauseef (1 review written)

I rented from enterprise Norwood Green branch and upon returning the car found there were scratches on the rear bumper just behind the wheel, they took full £700 access money and it’s been more than a month and a half but they haven't come back to me with any money that there may be outstanding after the repair work.

I have called them many times but the staff is clueless and doesn't make much effort to inquire what’s the status and keep telling me that they haven't received invoice from the workshop. They told me that the car was back from workshop on fourth day after the repair but the workshop is too busy to send out the invoices.

This shows enterprise' customer service polices, they have a policy to get a car out of a workshop in four days but they don't have a policy to get a piece of paper out in eight weeks!!

Pathetic customer service which starts from their branch and end in their branch whatever happens outside they don't give a toss.

Will never recommend anyone to go to enterprise!!

  • 08/2013

    Date of hire (month/year)

  • London, UK

    Country & City of hire

  • Good

    Condition of vehicle

  • Average

    Choice of vehicles

  • Customer Service

  • Value For Money

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Enterprisecares's Response to tauseef's Review

Written on: 22/09/2013

Hello,

Thank you for bringing this to our attention. As customer service is of the utmost importance, we would like the opportunity to look into this concern for you. Please contact us with complete details, including the exact rental location, your contact information, rental agreement number and any further information regarding this incident.

When emailing, please list Reference Number 130922-000510 in the subject line. We look forward to hearing from you.

Sincerely,

Megan
Social Media Coordinator, Enterprise Rent a Car

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Tauseef's reply to Enterprisecares's Comment

Written on: 24/09/2013

Hi

I already have emailed using messaging service on your website but no response - another golden star for that !!!

My details are:
Rental Location: Southall, London.
Rental Agreement: 20412
Further Info: Please contact your branch and try to speak to your agent, he has been very helpful. Another member of staff at the branch (don't want to name him) didn't even bother to check and gave me contact number for your Damage Recovery Dept. who didn't tell me anything more than what the other agent did.

Good Luck.

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