Bad Practice

★★☆☆☆
2.0 / 5
25% of users recommend this
  • Customer Service

  • Value For Money

Guest's review of Enterprise Car Rental

★☆☆☆☆

“Bad Practice”

Written on: 12/09/2013

My deposit refund should have come through 6th September so when I phoned today I am being told its an admin glitch and they would process it today. Now I am being told a further 48 hours leaving me without money for the weekend. Funny that the transaction is instant when it goes into their account but it will have taken 10 days for my money to go back to my account. I think this is really bad practice by a reputable company.

  • 4th September 2013

    Date of hire (month/year)

  • Birkenhead Wirral Merseyside

    Country & City of hire

  • Good

    Condition of vehicle

  • Good

    Choice of vehicles

  • Customer Service

  • Value For Money

Enterprisecares's Comment

Written on: 13/09/2013

Thank you for bringing this to our attention. We would like to look into this further. Please email us with your full name, the exact rental location and any other details. -Tatiana

When emailing, please list reference # (130913-001661) the subject line.

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