Called us up 1 hour before rental to cancel

Click here if this is your business
★★☆☆☆
1.9 / 5
24% of users recommend this
Click here if this is your business
  • Customer Service

  • Value For Money

lateralchip's review of Enterprise Car Rental

★☆☆☆☆

“Called us up 1 hour before rental to cancel”

Written on: 28/08/2013 by lateralchip (1 review written)

Terrible company. Called us up claiming our car had been in an accident, (1 hour before pick up) at 10am (even though the office had been open hours before this), this was at the Great Yarmouth branch office. We called a few other car rental companies to try and arrange a last minute rental, and they subsequently told us they have this happen frequently we Enterprise customers - usually because they have found someone wanting a longer rental.

So definitely DO NOT use this company!

  • Customer Service

  • Value For Money

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.

Enterprisecares's Response to lateralchip's Review

Written on: 29/08/2013

lateralchip,
We’ve taken note of your concern and would like to have the opportunity to look into this for you. Please send us a detailed email to Care@Enterprise.com including the exact rental location information, your contact information, your rental agreement or reservation number and any further information regarding your experience with us.

When emailing, please list Reference Number 130829-003276 in the subject line. We look forward to hearing from you.

Respectfully,
Mitch
Social Media
Enterprise

Reply to this comment
If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review