Really disappointing

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  • Customer Service

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Richiemac1989's review of Enterprise Car Rental

★☆☆☆☆

“Really disappointing ”

Written on: 26/08/2013 by Richiemac1989 (2 reviews written)

I was given enterprise rental as part of an insurance claim.

I would not have picked them, they picked me up an hour and a half late and did not make it clear that they would then take me to uxbridge top get a car.

They then rushed me out.

When returning the car they wanted me to drive all the way back to uxbridge in my time and at my expense but I dropped the car at the garage of my father in law where my car was.

Upon picking up they got the garage owner to sign, did not point out any damage and there was not any when I dropped the car off.

They did not contact me, simply charged me £300 and 6 months on have still been unable to provide me with a simple receipt of the damage repairs. They now simply ignore my emails and do not call back.

Simple robbery.

  • March2013

    Date of hire (month/year)

  • Uxbridge

    Country & City of hire

  • Good

    Condition of vehicle

  • Poor

    Choice of vehicles

  • Customer Service

  • Value For Money

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Enterprisecares's Response to Richiemac1989's Review

Written on: 29/08/2013

Richiemac1989,
We’ve taken note of your concern and would like to have the opportunity to look into this for you. Please send us a detailed email to Care@Enterprise.com including the exact rental location information, your contact information, your rental agreement or reservation number and any further information regarding your experience with us.

When emailing, please list Reference Number 130829-003233 in the subject line. We look forward to hearing from you.

Respectfully,
Mitch
Social Media
Enterprise

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