Very poor customer service

Click here if this is your business
★★☆☆☆
1.9 / 5
23.9% of users recommend this
Click here if this is your business
  • Customer Service

  • Value For Money

Upsetnotts's review of Enterprise Car Rental

★☆☆☆☆

“Very poor customer service”

Written on: 14/08/2013 by Upsetnotts (1 review written)

Hired a van for 2 weeks no complaints about the vehicle ,but watch out for the extra charges. We were over charged £180 . After numerous phone calls to their office we were told their computer system was down. On return of the van we were made to feel them over charging us was our fault not theirs. As they didn't even realise they had even over charged us in the first place. So please check your bank statement against your bill.

  • Customer Service

  • Value For Money

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.

Enterprisecares's Response to Upsetnotts's Review

Written on: 15/08/2013

Upsetnotts,
We’ve taken note of your concern and would like to have the opportunity to look into this for you. Please send us a detailed email to care@enterprise.com including the exact rental location information, your contact information, your 9-digit rental agreement or reservation number and any further information regarding your experience with us.

When emailing, please list Reference Number 130815-002044 in the subject line. We look forward to hearing from you.

Respectfully,
Mitch
Social Media
Enterprise

Reply to this comment
If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review