Absolute let-down

2.0 / 5
25% of users recommend this
  • Customer Service

  • Value For Money

Guest's review of Enterprise Car Rental


“Absolute let-down”

Written on: 28/05/2013

Had the worst possible experience with Enterprise. Hired a van about a month in advance, received a single voicemail the night before I was supposed to start the hire period saying that they had no vans as vans are not allocated to depots until the day before. This van was for my wedding, and absolutely no obvious warning was given that this might be a possible outcome. Outrageously disappointing and, as such, I shall never use Enterprise again and will spread the word as far as possible that they are not to be relied upon. American customer service my ass.

  • 05/2013

    Date of hire (month/year)

  • Croydon

    Country & City of hire

  • Poor

    Condition of vehicle

  • Poor

    Choice of vehicles

  • Customer Service

  • Value For Money

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