Staff not helpful & rude

Enterprise Car Rental - enterprise.com
★★☆☆☆
2.0
From 843 reviews
24.0% of users recommend this

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Guest's review of Enterprise Car Rental - enterprise.com

“Staff not helpful and rude”

★☆☆☆☆

written by on 19/02/2013

Ordered a car online to pick up next day from bradford queens road branch. Got there with all forms of I.d, checked them over then said they had to do a check on my address which apparently come back that they could not rent to me but could not tell me why. Was very unhelpful. Did not understand why as I have hired cars before. Ended up going to Europe cars where I have rented before with no problems and as before got a car straight away. Do not rent with these, try Europe cars staff there were so helpful and friendly. I have never felt as belittled as if I had committed some sort of crime that could not be disclosed, it's disgusting. Came out feeling really upset.

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Enterprisecares's Comment

Written on: 19/02/2013

Hello,

My name is Amelia from the Social Monitoring Team at Enterprise Rent-a-Car and I wanted to thank you for sharing your experience. We are interested in addressing this. We've taken note of your complaint. As customer service is of the utmost importance, we would like the opportunity to look into this concern for you. Please contact us at care[at]enterprise.com with complete details, including your contact information, rental agreement or reservation number, the address of your specific rental branch, and any further information. We'd be happy to help. When emailing, please list Reference Number 130219-002711 in the subject line. We look forward to hearing from you.

Sincerely,
Amelia

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Mathrayperumal's Comment

Written on: 25/02/2013

Recently I hired a Car from Enterprise, just outside Uxbridge when I picked the car up I trusted the guy who recorded the damages on the car:my biggest mistake as there was a damage just below the eye line below the door which I didn't pick up.When I returned the car I was charged £250 for the damage.I protested my innocence only to asked if I remembered driving over a rock.Damages like these must bring Enterprise lots of money!In the end "Karma" will catch up with them.

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Craigbirch's Comment

Written on: 08/04/2013

I've just had the same happen to me in B'ham. I've managed to cancel my bank card. I've read loads of posts in the same vein......its too much to be a coincidence!!!!.....It's a good job we're in the internet age!!!!!STAY WELL AWAY!

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