Poor, Poor, Poor!

Enterprise Car Rental - enterprise.com
★★☆☆☆
2.0
24.0% of users recommend this
  • Customer Service

  • Value For Money

Guest's review of Enterprise Car Rental - enterprise.com

“Poor, Poor, Poor!”

★☆☆☆☆

written by on 06/02/2013

No key elements to like.
We were given a courtesy car following ours being stolen. The car itself was not a good substitute, just space for a car seat, but no boot. We were unable to fit a pram in the boot. It was a crappy small car which rocked from side to side at traffic lights in the wind or when another car went passed.
The car we were given had a tax disc which expired 4 days earlier and I was stopped by the police at day 15 for it being out of date after being reassured by the company it was not a problem - don't trust them!
On returning the car we were informed it needed to be 3/4 full of petrol. This had not been mentioned when the car was delivered or the day before when a guy from the company rang to confirm when it would be dropped off.

Enterprisecares's Comment

Written on: 07/02/2013

Thank you for your post. My name is Gillian and I am on the Social Monitoring Team for Enterprise. We would like to look into your recent rental experience. Please email [email protected] with your contact information and any additional details. In the subject line please type reference number 130207-000785.

Thank you for your time and we look forward to your email.

Gillian T.
Social Monitor Coordinator

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