Online Reservation.... Think again

Enterprise Car Rental - enterprise.com
★★☆☆☆
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SanchoBlaze's review of Enterprise Car Rental - enterprise.com

“Online Reservation.... Think again”

★☆☆☆☆

written by SanchoBlaze on 10/09/2012

I used enterprise.co.uk late on Friday night to reserve a car for pick up the following morning. Throughout the whole process it clearly said that the car was available.

Saturday morning I turn up at the rental desk to be told that they only had four cars available and that they had all be taken. The member of staff apologised profusely and explained that the online reservation system doesn't actually check availability. To make things worse, another gentleman was already in the office when I arrived and had the same problem.

Disappointing Enterprise, I've never had any issue before, sort out you're site. What's the point in offering car hire if you don't have cars!!!!

  • 09/2012

    Date of hire (month/year)

  • Carmarthen

    Country & City of hire

  • Customer Service

  • Value For Money

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Enterprisecares's Response to SanchoBlaze's Review

Written on: 10/09/2012

Thank you for bringing this to our attention. We would like to look into this further. Please email Care[at]Enterprise.com with your full name, the exact rental location and any other details.

When emailing, please list reference # 120910-002689 in the subject line.

Gillian T.
Social Monitor Coordinator

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