Enterprise Car Rental – Questions & Answers

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Asked by sandrai3001 on 27th May 2015 Report this content
How many people have reported these guys to trading standards?

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Answers (1)
Report this content j.knowles Written on: 28/05/2015
To be honest that never crossed my mind but as I'm not a UK resident I don't think I could've done anyway. But definitely a good idea if you can as they are a total disgrace
Asked by blaze2015 on 19th May 2015 Report this content
Would Enterprise refund you the deposit you paid at time of rental if they had any doubt you had damaged their van and give you half a day free of charge in a replacement van?

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Answers (2)
Report this content j.knowles Written on: 20/05/2015
Without doubt the answer to your question is I very big fat NO. They will take the full excess off your car before you can even turn round. My experience with them was picking up the car at 11 at night so I couldn't inspect the car properly. On returning the car they accused me of damaging it, there was a silver graze on a silver car. How on earth can you see that in the dark. You could hardly see it in bright sunlight when I took it back & it was in a place where I couldn't figure out how you could cause damage, above the bumper & the bumper obviously projects out further than the body panel. I fought it via my credit card company & win but it took 5 months, read all the reviews in here about enterprise. It's very difficult to find positive ones. If you can, cancel your contract & hire with anybody else
Report this content Nannywonga Written on: 20/05/2015
They wouldn't refund ANYTHING, in fact they automatically took money for the damage from my card (as they had retained my details). This in spite of the fact that we had purchased insurance from them so we'd be covered against any damage. They are absolute charlatans, be careful if you choose to use them.
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