Got a surprise free DOWNGRADE. Never got a response from ECR

Economy Car Rentals - www.economycarrentals.com
★★★★☆
3.9
80.0% of users recommend this
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  • Value For Money

Guest's review of Economy Car Rentals - www.economycarrentals.com

“Got a surprise free DOWNGRADE. Never got a response...”

★☆☆☆☆

written by on 13/10/2014

I rented a car, order 1895576.
It was supposed to be a Toyota Yaris. When I arrived to FireFly desk they told me I could take an old, battered up Fiat Panda or wait half an hour and get a Yaris. Since I had a lot of luggage and already paid for the Yaris, I decided to wait. I must remark that it was very hot, and me and my family had to wait in the sun since there was no shade and there were about 10 other customers waiting. After about 1 hour they told me that there won't be any Yaris, and that I must take the Panda. Out of options, I took the Panda and my kids had to travel in the back with the suitcase on them. Moreover, the tires were past their safe life, the car was very weak (I've driven Panda many times before, this on was in bad mechanical shape) and I didn't receive any compensation or apology.
The wait to get help at FireFly was also beyond reasonable and people were drying in the ferocious Crete sun waiting to be helped.
I've been calling and writing to ECR for the last month and a half, with no response (except the usual "we'll get back to you").

  • July 2014

    Date of hire (month/year)

  • Heraklion, Greece

    Country & City of hire

  • Poor

    Condition of vehicle

  • Poor

    Choice of vehicles

  • Customer Service

  • Value For Money

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