Disaster!

Economy Car Rentals - www.economycarrentals.com
★★★★☆
3.9
80.0% of users recommend this
  • Customer Service

  • Value For Money

Bezelbubek's review of Economy Car Rentals - www.economycarrentals.com

“Disaster!”

★☆☆☆☆

written by Bezelbubek on 10/08/2014

Total disaster! We have booked two Vans together with my friends. Both reservations confirmed and with given vouchers. At the provider it appeared that they do not have reservation for one of them in the system. Finally they found spare car but w/o air condition. AC was to be repaired within two days. On sheduled day we were said it will be on following day. On following day the date was moved in next three days. An so on and so on untill the day of car return. The car was never repaired. We had to travel with small children in 40 Celcius degrees conditions through whole period of rental! The other car was broken technically for two days. No spare car provided, no compensation! The help from Economy Car Rental was useless. Dozens of phone calls to Economy Car Rental help desk finished with statement that they are sorry but you cannot contact or do anything! Mails send to them without any answer! Once answered 3 days before rental finish that we should do it ourservels as you are helpless. The worst client service ever! I demand once again full compensation otherwise the case will find final in court!

  • August 2014

    Date of hire (month/year)

  • Italy, Catania

    Country & City of hire

  • Poor

    Condition of vehicle

  • Poor

    Choice of vehicles

  • Customer Service

  • Value For Money

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