Never never again!

★★★★☆
3.6 / 5
70% of users recommend this
  • Customer Service

  • Value For Money

shuli's review of Economy Car Rentals - www.economycarrentals.com

★☆☆☆☆

“Never never again!”

Written on: 01/07/2013 by shuli (1 review written)


Hello

It was BAD!!
We arrive to Lisbon airport and we have to wait 30 minutes until the guy from the company came.
We made 3 calls to them!- no one waited for us at the airport!
Only after our calls, a guy came and took us to the company (5 minutes away) They told us that we don’t have insurance for theft and "vandalism" and asked for more money.
We showed them the voucher and asked them to call you. At first the secretary didn’t want to make the connection, only after we keep asking!
We took the car without the insurance.
They also charged us 100 euro for full fuel! Its a lot! We check and it cost 70-75 euro and they want the tank return empty- What away to take our money!
We knew that we have to return the car with an empty tank, but 100 euro???
When we ware there, there was a guy from Germany shouted at them because all those reasons.
When we returned the car, another guy came and told us that they gave him a broken car, he was waiting at the road for 4.5 hours and no one from the agency came to help him.
It was a horrible start to our vacation.
We travel a lot all over the world using rental cars and never saw things like that.
We will be glad to have some answers

  • 4 June 2013

    Date of hire (month/year)

  • lisbon

    Country & City of hire

  • Good

    Condition of vehicle

  • Good

    Choice of vehicles

  • Customer Service

  • Value For Money

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