Written on: 16/09/2011 by Nmgh (2 reviews written)
DO NOT USE THIS COMPANY IN PORTUGAL, they use a company called GOLDCAR, who gave us a three year old car which had been in many bumps and scrapes and there was some damage on most of the panels. I felt that we were being set up to be charged for more damage.The practice of supplying a full tank of fuel and then charging well over the odds for the fuel (92Euros for a small tank)with no refund for any unused fuel smells of sharp practice.They also wanted 750 Euros as a deposit against further damages despite the insurance being included. I feel that had my husband and I not been aware of the potential of further damage charges and the fact that I took photos of every panel of the car, we would have been charged for more damage. We went to the trouble of cleaning the car before return and when the agent came out to check the car, they were amazed at the condition of it and subsequently found it impossible to charge us for any further damage. My Portugese is basic but I can understand some of the comments that were being made between the agents of GOLDCAR when they looked at the paperwork and they were obviously disappointed at not being able to charge us further and the 750 Euros were returned to us.I have contacted Economy Car Rentals and told them that we were very unhappy with the way we were treated, but they are not interested in making any improvements to their service.
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