written by 439Strickland on 28/08/2014
When I picked the car there was no reservation and no assistance was available. I need to pay again to the provider the rental rate and full insurance. I received a refund only 10 days late and no refund for full insurance. I spent more money and time becouse their fault.
I'll never book again.
As rated by our community of reviewers
Gemmarussell's Comment
Written on: 28/08/2014
We are very sorry to hear about this situation and apologise for the inconvenience that it has caused you. We apologise for the time it has taken for the refund to be processed and understand that your case is still being investigated by the Customer Relations Team.
Kind regards
The Economy Car Hire Team