Be Careful, be very careful

Zest Car Rental - www.zestcarrental.com
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Guest's review of Zest Car Rental - www.zestcarrental.com

“Be Careful, be very careful”

★☆☆☆☆

written by on 27/05/2014

On arriving in Malta I was met by the representative of theirr partner company Citygo Rentals.I was asked to preauthorise €1000 on my credit card against excess etc.I was prepared to go along with this but when the representative used my card the response on his machine was 'emv transaction rejected'. I found this hard to understand because there is sufficient credit on my card to easily cover this amount.
The transaction was retried several times with the same result.
I decided to try another card, with a different bank, again where there was sufficient credit available. This again came back 'emv transaction rejected'.I 'phoned my bank who stated that no request for a preauthorisation had been received, let alone rejected.
I told the Citygo representative that the problem was on the Malta side not at my bank.He refused to release the car until I took their excess insurance at a cost of €68.25, despite the fact that I already held excess insurance (at about a third of the price).I contacted the second bank for which the response had been'emv transaction rejected'. They also confirmed that no request for a preauthorisation had been received, let alone rejected.It seems to me that there is a problem here. I have never had a credit card transaction declined in my life before, let alone 2, with different banks, on the same day.
If I was suspicious I might just think that this has, in some way, been prearranged to reject preauthorisations, in order to sell their own overpriced insurance.

Economy Car Hire's Comment

Written on: 28/05/2014

Hello,

I’m sorry to hear that you were dissatisfied with the service you have received. Please could you could contact our customer relations department so that we can investigate this for you?

Best wishes,

Economy Car Hire

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