Written on: 01/08/2013
I recently completed hire with Hiper in Mallorca, booked through Economy Car Hire.
Firstly, we had to wander around the airport for 30 minutes looking for Hiper, who were supposed to meet us on arrival. Eventually, an hour after our flight landed a Hiper Bus arrived to take us to their depot. There was no designated slot for Hiper and so we walked the length of around 50 parked mini buses looking for their Van. We had been told by Economy Car Hire that the car would be 1 - 2 years old. This is unlikely; it had 55,000km on the clock and was scratched all over; the worst hire car I've ever had. I booked the car as it included roadside assistance and breakdown. I forgot to ask for details, but surely they should have been given as standard. I understand hire car companies take a credit card number should there be any damage. However, I've never been charged then credited back for this before. So I've had to pay 600 euros on my credit card which will now be credited back on my next statement. Finally, I understood the fuel policy when booking the car ...but £82 for a tank of petrol for a VW Golf seems a bit steep! in short, ok but definitely not great. Will go back to Auto-Europe in future.
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Written by JamesStead