NEVER AGAIN

★★★★★
4.5 / 5
92% of users recommend this
  • Customer Service

  • Value For Money

Guest's review of Economy Car Hire - www.economycarhire.com

“NEVER AGAIN”

Written on: 18/07/2013

We picked our car up from the sixt desk at Paphos airport.
The car was terrible filthy inside and out with broken rear light.
Refused it . The second car was just as bad but was told it was that or nothing, 10km into our journey the exhaust broke so it sounded like a tractor and then the ns headlight went .I then had to go back to the airport the next morning for a third car unbelievable
I had to contact economy car hire in the uk four times with not much help had to do all the work myself . returning to the uk i e-mailed to complain all i got was the usual generic reply and a 5% discount code for next time "aye right" they are happy to take your money but if you have a problem they are not interested NEVER AGAIN
The 5% discount wouldnt even cover the cost of the mobile charges

  • 7/07/2013

    Date of hire (month/year)

  • cyprus

    Country & City of hire

  • Poor

    Condition of vehicle

  • Poor

    Choice of vehicles

  • Customer Service

  • Value For Money

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Economy Car Hire's Comment

Written on: 19/07/2013

Hello,

Thank you for taking the time to leave feedback. We are very sorry to hear of your disappointment regarding your recent rental. As a broker, your feedback is very valuable as it allows us to pass this on to the suppliers in question and provide recommendations for improvement.

As our Customer Relations department have advised, this is not the standard of service that we expect from our suppliers and please rest assured that the issues have been raised with the supplier in question regarding both the vehicle condition and service received.

With regards to the damage, as our rates include zero excess vehicles can be more susceptible to superficial damage. In the current climate, vehicles may be not repaired as often as they have been in the past, particularly during the midst of the high season. Certainly we can understand your frustration with regards to this however and both Economy Car Hire and the supplier have offered their sincere apologies for the inconvenience this has caused you.

As a gesture of goodwill, Economy Car Hire have offered you a discount on a future booking. As a returning customer, you are able to log in to your account and choose your preferred supplier before placing your booking.

We do hope that despite your disappointment on this occasion, we may be of assistance to you again in the future.

Kind regards,
Economy Car Hire

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