SCAM SCAM

Economy Bookings - www.economybookings.com
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Jshels's review of Economy Bookings - www.economybookings.com

“SCAM SCAM”

★☆☆☆☆

written by Jshels on 12/10/2013

Here it is. You go on any search engine and they quote you the cost of the rental.IF there are other charges,they tell the consumer IMMEDIATELY before the booking.
Now let's compare these guys. They show you the cost of the rental. The also include in large letters that upon picking up the vehicle, 0 dollars are needed.HOWEVER, when you pick up the car, in the small print it says that taxes and other charges are extra. My sense is that we are so comfortable in dealing with the other types of search engines, we naturally assumed that they all follow similar business practices.Not so. This was deliberately sneaky for a reason. BEWARE, do not use this company. It will only cost you more money!!
I have been using travel search engines for many years, this is the first time I feel compelled to warn fellow customers by writing this review.
Jeff

Bookinggroup's Response to Jshels's Review

Written on: 12/11/2013

Dear Customer,

Thank You for your feedback.
Sir, You have received your reservation voucher, confirming that You have mede car reservation via our site and made full prepayment for rental car. You mentioned, that text about local taxes and fees written in small print. This is not true. The first lines of voucher terms and conditions inform customer about additional charges on local taxes and fees, and it's written in caps.

RENTAL CONDITIONS
THE RATE INCLUDES
Unlimited Mileage
Loss Damage Waiver
First Additional Driver
24hrs Roadside Assistance
--------------------------------------------------------------------------------
THE RATE EXCLUDES
Local Taxes & Fees
Theft Protection
PLEASE NOTE THAT ANY CHARGES PAYABLE LOCALLY NOTED WITHIN THESE TERMS AND CONDITIONS MAY BE SUBJECT TO LOCAL VAT/SALES TAX.
----------------------------------------------------------------------------------

Does it mean that You have not read the voucher carefully?
When other customers have some qustion regarding taxes and fees after receiving their voucher, they contact our call center to clarify information.

We are sorry for inconvenience You had.

Kind regards,
Economybookings.com Team

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