rental Madeira island - Terrible

★★★★★
4.6 / 5
90% of users recommend this
  • Customer Service

  • Value For Money

blisty's review of Economy Bookings - www.economybookings.com

“rental Madeira island - Terrible”

Written on: 28/06/2013 by blisty (1 review written)

It was terrible.
We rented a car that was in really bad shape but the problem was that we payed the ensurance to economybookings.com more less 40€.

When we arrive to Madeira they ask for our credit card to make the bail again and we said that we allready paid to economybookings and they said that they dont care.

The local company said clearly that this is a fraud that this companies make to all clients.

In the end we have to pay the ensurance again.
All the car rental stay for 150€ more less and the price presented in the web site was of 50€.

THIS IS FRAUD

  • 05/2013

    Date of hire (month/year)

  • FUNCHAL - MADEIRA

    Country & City of hire

  • Poor

    Condition of vehicle

  • Poor

    Choice of vehicles

  • Customer Service

  • Value For Money

Visit www.economybookings.com

Oksana_Economybookings's Response to blisty's Review

Written on: 29/06/2013

Dear Sir/Madam,

hank you for your feedback.

We regret any misunderstanding regarding the insurance and security deposit blocked by the rental car supplier.

In an effort to provide as much information as possible, we do disclose on the website and the vouchers, that the rental car supplier will typically require a security deposit on the primary driver's credit card for the duration of the rental.

All car rental suppliers, all over the world, require the assurance that, should there be a loss to them, such as a loss in the value of the vehicle due to damage, or theft, that they have a way to recoup this. They are entrusting the renter with their vehicle worth thousands of dollars.
When one has a rate inclusive of the collision and theft protection, they typically block a minimum of the deductible+fuel+vat on an international credit card.

Offered insurance on our website is deal between renter and us, it do not replace standart insurance policy with the car rental company, credit card preautorization procedure still will apply during pick up.

If you have further questions, please contact us.

Regards,
EconomyBookings.com Team

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