not helpfull

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KeithnMar's review of Economy Bookings - www.economybookings.com

“not helpfull”

Written on: 28/06/2013 by KeithnMar (1 review written)

I went to pick up my car at Fox rental in Orlando. Was told that they did not have the car I wanted. and that I had to down grade to A compact or upgrade that would cost me more. I was also told that the insurance was about 12.00 dollars a day but when their it was 18.99 dollars a day. I could not call right away so when I got to my hotel I called and explained that when I left my bill was 566.00 and not the 63.00 plus insurance that I was quoted plus the money I paid 3 Months in advance. And was told that it was my fault. And felt that I was treated very rudely by both car rental 8 and fox rental car. M.Walker + K.Walker

  • 6/2013

    Date of hire (month/year)

  • Orlando, Florida USA

    Country & City of hire

  • Good

    Condition of vehicle

  • Poor

    Choice of vehicles

  • Customer Service

  • Value For Money

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Oksana_Economybookings's Response to KeithnMar's Review

Written on: 29/06/2013

Hi,

Thank you for your comment. We are very sorry for the inconvenience you experienced.

We are always thankful for feedback such as yours, as this enables us to improve our services in the future.

In order to process your complaint as efficiently as possible, we kindly ask you to contact us.

The customer service department looks forward to receiving your case and will contact you as soon as possible with a thoughtful response.

Thank you,

Regards,
EconomyBookings.com Team

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