Easirent Vehicle Rental Reviews - www.easirent.com

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Latest Reviews

“check the petrol in the car”

Written on: 25/10/2014

The staff were friendly and helpful. had to pay £30 for petrol which was not on the original rental and there was no more than £10 worth in the car. I questioned this with the staff on returning the car and they quickly agreed to refund the money, though this has not yet happened and the security deposit is still outstanding on my credit card!!This latter is disappointing as it is a large amount… Read Full Review

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“It certainly was NOT easy to rent!”

Written on: 25/10/2014 by CLS66 (1 review written)

-We had not realised they were not at the car rental village and having to phone them was difficult, as you couldn't hear the switchboard operator. -Thankfully the collection was relatively quick, but from elsewhere in the airport and the office was actually very close to where we were staying too! -*BUT my UK Mastercard was declined by Easirent, before I was able to even put my pin in, despite funds being available in my account to leave the deposit for the excess! I therefore had to pay… Read Full Review

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Rosemaryr8's Response to CLS66's Review

Written on: 25/10/2014

I had similar experience at Glasgow airport and ended up paying £132 on top of the £68 rental for the car. Most unhappy with this company.

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“A very good service at a very reasonable price. Car...”

Written on: 25/10/2014 by MikeMDM (1 review written)

A very good service at a very reasonable price. Car was new and the pick up and return process was very quick… Read Full Review

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“Took the best part of an hour to check in. Poor form.”

Written on: 25/10/2014 by MaximilianBateman (1 review written)

Took the best part of an hour to check in. Poor form… Read Full Review

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“Was OK and car was perfects”

Written on: 25/10/2014 by ValentinaFarrell (1 review written)

Was OK and car was perfects Sat nav was OK thanks good it was finnal destination on it))))))… Read Full Review

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“Really good car rental”

Written on: 24/10/2014 by KaelynBrooks (1 review written)

Car was clean, nearly brand new and we enjoyed our trip without any problems… Read Full Review

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“Excellent, convenient service!”

Written on: 24/10/2014 by Star47 (1 review written)

Great value for money! Hassle free. Telephoned staff at car hire as soon as I was at arrivals, as advised in the email confirmation. They answered the telephone straight away and arranged pick up, which arrived within minutes. We were taken to the rental place in the car I would be driving. Staff were friendly and paperwork was straight forward. I was shown the relevant specifics of the car and inspected it with a member of staff then was good to go. Dropping the car back was also very handy… Read Full Review

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“Very Good Car”

Written on: 24/10/2014 by Ralston1981 (1 review written)

Smooth process from booking to collection, although I went to the trouble of downloading the app to preset the payment voucher and the branch only accepted paper vouchers which was a bit inconvenient. Very please with the quality of the car provided and the staff were very polite and helpful… Read Full Review

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“Just all felt a little tacky”

Written on: 24/10/2014 by 490Ashby (1 review written)

Initially I booked to pick the car up at 1400 but changed the booking through the 3rd party website to 1200. Unfortunately this was not done and probably no fault of yours, however the car was not ready until 1430. The office in the shearaton hotel was dirty and smelly and your staff looked scruffy. How about everyone wearing the same colour shirts? I don't like the terms of bringing the car back empty as this is virtually impossible to achieve and hence this becomes a hidden charge to the… Read Full Review

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“Insurance scare tactics and fuel charge rip-off”

Written on: 24/10/2014 by l.rew (1 review written)

It's a 15 minutes free bus journey to get to Easirent's pick-up point from Luton airport, and there's a bus every 15 minutes. Bear this in mind for return journey to airport. The car was ready for us and clean. It took some time to complete the paperwork. My credit card gives me full insurance cover for car hire but there was an attempt to scare me into taking out Easirent's additional insurance by showing me a list of their standard charges for damage, which allegedly would not have been… Read Full Review

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“Fantastic Service ”

Written on: 23/10/2014 by jamal432 (1 review written)

went to pick up the car and released that the reservation for the next day!!!!. the staff was very helpful and got me a car within half hour. it was very cheap as i was getting quotes for almost double the price. opening time and closing time was very convenient. would recommend to anyone. only negative point is, its too far from were i am and they could do with more branches or even open 24h… Read Full Review

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“Good service, friendly staff but I had to wait quite a...”

Written on: 23/10/2014 by 244Lloyd (1 review written)

Good service, friendly staff but I had to wait quite a long time at the counter (30 mins?) to be provided with my pre-booked car which was annoying after a long flight and a longish wait for the airport bus service. More staff would be helpful; it only needs one customer with a problem to hold up all the other customers when there is only one staff member to serve at the counter. It is my third time hiring a car from Easirent and I will be back again when I visit the UK next year… Read Full Review

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“Great value car hire at Luton Airport”

Written on: 23/10/2014

The car (a Ford Focus) was superb. The cost for a 7 day hire was extremely competitive. However Easirent are not located on the airport. It is a bus ride to their location. This meant that it was over an hour from leaving the terminal to driving away. The return had to be very early in the morning to ensure we didn't miss out flight. Good car, great value but allow time to collect and return the vehicle. … Read Full Review

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“Costs not clear”

Written on: 23/10/2014 by Neilm142 (1 review written)

Having booked via e-mail there were costs which I wasn't made aware of until I collected the car. Additional cost for returning to a different location. Additional fuel costs. The Web site hasn't been updated to reflect the change of the pick up location. The staff do not appear to be at all concerned when these issues were pointed out. There was no explanation as to the use of the vehicle and this was minimal when requested. The quality of the vehicle was good the customer service and clarity… Read Full Review

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“You're the business!”

Written on: 23/10/2014 by paul.sheridan.39794 (1 review written)

Great firm, fast efficient and friendly and most importantly really great value!… Read Full Review

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“Good service overall. Very appropriate car. The price...”

Written on: 23/10/2014 by Fabone (1 review written)

Good service overall. Very appropriate car. The price is reasonably convenient for the offered service Pick up and drop up service is ok… Read Full Review

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“good”

Written on: 23/10/2014 by LaylahScott1983 (1 review written)

goodservice, recomended to everyone… Read Full Review

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Pompey1966's Comment

Written on: 23/10/2014

Do you work for the company???

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“not enough staff to attend to customers professionally.”

Written on: 23/10/2014 by Leia208 (1 review written)

Waited far too long at airport for pickup. Should provide free phone number for overseas travellers. Not enough staff, unprofessional, under pressure. A further long wait for processing, Car was not clean, no screenwash. We had to refill and check tyre pressures. It was cheaper than other companies, but would not like to experience again … Read Full Review

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“Do not use this firm”

Written on: 23/10/2014

Booked a rental through car trawler at a cost of £158 for 4 days rental of a ford galaxy. The day before collection I printed off the hire voucher to discover the rental deposit for the car to be £1500!! I contacted the supplier ie easirent and was informed I had to pay £37 for excess insurance to limit the deposit to £500, which actually turned out to be a fee of £48 on the day of rental! Had to provide a credit card with cleared funds, a credit card statement, my passport, driving… Read Full Review

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“Birmingham to Manchester airport car rental”

Written on: 22/10/2014 by Tayloryr92 (1 review written)

Firstly, didnt like the one way drop off fee being revealed down in the small print! Every company charges it so why not be up front with this sizable add on? Good things are we obtained larger vehicle than other companies offered for the price,pick up a short bus ride,fast reception and great welcome. Drop off simple and they even give you a ride back to the airport. Pick up we examineď our allotted Ford Focus and quickly identified a damaged tyre, they changed our vehicle immediately. People… Read Full Review

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