Easirent Vehicle Rental Reviews - www.easirent.com

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Latest Reviews

“Not easy rent at all”

Written on: 21/05/2015 by Libbyn81 (1 review written)

Waited 1 hour in a long queue to collect rental car with only 1 member of staff at the desk. Our friends used a different rental company and had arrived at our hotel while we were still stuck at the airport waiting on our car! Staff unpleasant and arguing about who would go and check the car on return. The car itself was fine but would never use easirent again......unsatisfactory service!… Read Full Review

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“Great service, free upgrade and after care follow up! ”

Written on: 20/05/2015 by KarenRoche (1 review written)

WE rented a car from Stanstead office and the man was SO helpful and accomodating, as we had alot of luggage with our son, doing 2 continents in 12 days. Even when we left our Tom Tom in the car (more concerned with getting sons toys out - thc!) they kindly agreed to ship it back to us. Cant recommend them highly enough and the petrol situation was perfect, they left a quarter tank in and said to fill back up to quarter, which is great for all concerned I think. KJ from Cyprus… Read Full Review

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“Totally Misleading - too cheap to true!”

Written on: 20/05/2015

Recently hired a car after getting a price via skyscanner. Easirent came up with a great price and unlimited milage so i went for it. Things started to appear not as they seemed during the online purchasing. The online system seems to be simple up until the point you buy. Once you buy they hit you with the reality of what they are offering. After buying they then hit you with the excess... £1250 to be deducted from your credit card as an excess!!! unless you pay EXTRA. There were 4… Read Full Review

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“Simple but some dificulties to undestanrd insurances...”

Written on: 19/05/2015 by erwangielji (1 review written)

I was satisfied by vehicle and staff. I appreciate to hire again a car but my next destination is Bristol th 20th of May. I hope I can have a car there. Regards, JL.Jouannic… Read Full Review

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“Started dimly and just got worse!”

Written on: 14/05/2015 by 268Goodman (1 review written)

Easirent Glasgow airport - Dismal service from the moment I arrived at the supposed collection point and had to ring 4 times without answer, through finally be re-directed to a different area, the subsequent long wait for collection at this new area along with 4 Dutch people who were very confused and told the shuttle would take 30 minutes, through to the shuttle itself which was so small I had to use a jump seat, to the requirement for a paper licence copy (which I didn't have and haven't… Read Full Review

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“Charged for Pre-Exisitng, Documented damage”

Written on: 10/05/2015

We recently returned a car to Easirent Edinburgh after a brief hire. 12hours later we were called to inform us that a pre-existing scuff which had been pointed out to, discussed with, and documented by, Easirent staff, and marked on the pre-hire documentation, would be charged to us at a cost of £170 including a £50 admin fee. We phoned to dispute this, and point out the documented damage, but received no productive help from any staff. We are naturally very disappointed with the customer… Read Full Review

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“Seriously do not use this company. They have the worst...”

Written on: 09/05/2015 by Aaln1 (3 reviews written)

Seriously do not use this company. They have the worst system which ALLOWS THEM TO TAKE FROM CUSTOMERS I prepaid for a car at London Gatwick. I stood in queue for an hour. I presented my passport, my driving licence and 2 proofs of address. They refused to rent me a car as I was rushing and DID NOT have my paper licence. They could not phone DVLA as it was now a few minutes past 9pm on a bank holiday weekend. I had to go and rent elsewhere - easily - no proofs of address, no paper licence. If… Read Full Review

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“Abysmal Customer Service ”

Written on: 08/05/2015 by Rohanf1950 (1 review written)

I had a complaint regarding the handling of my booking ... although a response was received (through constant chasing) Part of the issue was resolved but not completely to my satisfaction. E mails sent to the CEO highlighting my dissatisfaction with Customer services, still have not been responded to. I would recommend avoiding using Easirent as they are anything but!!!… Read Full Review

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“Avoid”

Written on: 08/05/2015 by 391Thornton (1 review written)

Hired car for 5 days for £71. Due to not having credit card in renters name (although planned to use credit card in my partners name), I was forced to pay an extra £35 per day! Car comes with 1/4 tank of petrol that you have to pay £30 for. Petrol light came on as soon as I started driving and had to fill up, which only cost £40.17 for a FULL tank. You are to return the car empty, which is not easy to do, so we end up leaving enough petrol so they won't have to fill it for the next… Read Full Review

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“Do not use this company!”

Written on: 07/05/2015 by Enrique367 (1 review written)

I would advise anybody not to be lured in by the "low" prices advertised by this company. I unfortunately did this and when I arrived to pick up the vehicle I was hit with numerous additional exorbitant charges way in excess of the price to rent the vehicle. The man on the desk seemed almost embarrassed with the situation like he has been faced with many many angry customers hit with these hidden charges before. When I refused to pay I was offered a full refund. When this was not made I… Read Full Review

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“Was upgraded to a better car free of charge ”

Written on: 06/05/2015 by WilliamMorrison (1 review written)

It was such a nice experience to hire a car through these guys. Staff was very friendly. Driver who dropped us was very cool and shared his knowledge about the place in detail. Overall good experience… Read Full Review

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“the worst experience in the uk”

Written on: 05/05/2015 by andrewali (1 review written)

We also had a terrible experience with this company. They made our first minutes in the UK unforgettable. I don't understand how such a company can do business. Please never give them your money! Find our story below: On Tuesday April 28th we arrived in London Luton, reclaimed our luggage and then went to the bus stop mentioned in your order. We found out that the Easirent office is not located directly at the airport but a few miles away. We waited 15 minutes for the bus and then it took… Read Full Review

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“Easirent Gatwick Airport”

Written on: 04/05/2015

Very friendly staff who efficiently got me on the road. They took time to explain the differences from other cars. Returned the vehicle and was on my way quickly - again with professional helpful service… Read Full Review

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“Absolutely dire & left me completely isolated”

Written on: 01/05/2015 by Unjaded (1 review written)

Made a booking without my license. Chatted online to a representative who assured me this wouldn't be a problem as they'd check with DVLA. Plane was delayed. Office is 15 minutes drive from Luton airport, not 5. Had to wait around for the single representative, who when she finally arrived informed me she wouldn't be able to rent to me as they now couldn't check with the DVLA. If I didn't have had to wait for her to come back, it would have still been open. Offered no help whatsoever & I was… Read Full Review

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“Easirent - My worst ever car rental experience- Truly...”

Written on: 30/04/2015 by anthonywaugh (1 review written)

This is my worst car rental experience ever. I booked a basic two door car for five days with Easirent through their agents Auto Europe. Their shabby little office is not even at the airport and an Airparks Bus takes you on a ten minute trip to a car park in the suburbs. On arrival at the car park I went to the Airparks Office and eventually saw the tiny sign for the Easirent Broom Cupboard. All seemed well as the employee scanned through a spreadsheet until I heard him mutter to his colleague… Read Full Review

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“Don't Hire From HERE!!”

Written on: 30/04/2015 by BennAaaaaa (1 review written)

I made a reservation in March, pre paid the booking. Unfortunately we had to cancel the trip due to Family circumstances. I contacted the company around 7 times by phone and at 6 times by email with no response. I am looking for a refund and still have had nothing back we are now at the end of April. There has been no communication from Easirent and I am furious to say the least. I am still looking for my refund but I may have more luck winning the lottery. DONT USE THIS COMPANY! Joke… Read Full Review

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“Great car rental experience! ”

Written on: 29/04/2015 by auTennant428 (1 review written)

I flew into Glasgow and didn't know the company wasn't in the airport! I thought great here we go.... I called them and spoke to the manager, he told me they are a 1 minute drive from the pick up point located outside the terminal and that he would despatch a driver to get me and shout my name. Less than 5 mins after the phone call I was picked up in a nice jeep and taken to the hotel where the car was. I was greeted by two pleasant office workers. I never had enough funds on my credit card to… Read Full Review

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“Disgraceful ”

Written on: 29/04/2015 by Autumn188 (1 review written)

Just been to pick up a car booked several weeks ago and had the most appalling customer service that you could imagine. They do not deserve to be in buisness. My flight was delayed by 3 hours and when I arrived to pick up the car I was advised that they hold cars for 1 hour and had given the booked and payed for car to another party ! I was then advised that if I wanted another car I would have to pay an additional £90.00. The staff showed no empathy and were very rude, not the type of… Read Full Review

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“Review of Online Payment”

Written on: 26/04/2015 by A.S. (1 review written)

Process of online payment was very smooth - good to see how they have allowed payment methods in addition to the traditional credit cards and Paypal is welcomed. My rental pick up is not due until the next couple of weeks. /A.S… Read Full Review

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Anthonywaugh's Response to A.S.'s Review

Written on: 30/04/2015

Just wait for the problems to start and expect heavy additional charges. Please don't expect a refund if anything goes wrong.

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“The final cost was several times the advertised rate”

Written on: 25/04/2015 by ThisCompanyRobbedMe (1 review written)

I rented a car in London. I am not from London and, therefore, cannot be expected to know about all of the unique rules and regulations which apply in that city. One such rule requires drivers to sign up and pay some sort of up front fee or membership before accessing certain areas of the city. Drivers who fail to sign up are automatically issued a fine (congestion charge) by the city's system of surveillance cameras. Why a company would rent cars in London without ensuring that their… Read Full Review

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