Easirent Vehicle Rental Reviews - www.easirent.com

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Latest Reviews

“Would not use again”

Written on: 07/07/2015 by michcon (1 review written)

Hired a 7 seat people carrier for a family break, on arrival we had to pay £80 extra for the insurance policy as we were told the excess would be £1,500 for any damage caused, even scrapes to the wheel trims, this was after the rather choice sales person, who makes Del Boy look like a professional business man told us as we lived within a certain radius of their base we would need to actually pay more, but on being told he could keep the people carrier he soon changed his tune. … Read Full Review

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“GOOD VALUE”

Written on: 07/07/2015 by 489McDougall (1 review written)

We found your company very efficient and good value for money -thank you!… Read Full Review

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“Great customer service. But not for me”

Written on: 07/07/2015 by Linda1655 (1 review written)

I hadn't spotted on the booking that they were off site. Given we were already on a delayed flight, further delays of waiting for a shuttle bus felt like a nuscience. They hadn't updated thier information either to indicate that you needed you National insurance number to hire a car. This is a DVLA rule not Easirent but it was another delay whilst I had to phone home to try and get someone to get it and then go on a website (Which had crashed)to get a code. So I was grumpy anyway. Despite… Read Full Review

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“Excellent, almost brandnew car!”

Written on: 07/07/2015 by michal_zajdel (1 review written)

The car was in very good condition, new and tidy. The customer service efficient and helpful. I was impressed of speed of service on dropping off the car, as it was late. I would recommend Easirent to my friends as they have reasonable prices… Read Full Review

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“Brilliant service”

Written on: 07/07/2015 by Crowley280 (1 review written)

I have rented 2 cars over 9 days and found the service to be excellent and the prices are very reasonable. Will defo recommend to my friends and family and will use them again in the future… Read Full Review

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“Satisfied, but could be quicker”

Written on: 07/07/2015

Overall I was satisfied with the car and the service. The price was particularly good for the rental and the paperwork was very quickly completed. The car was clean and the size I had requested. However, for the second time running with this company, I had to wait over an hour after the paperwork had been completed for my car to arrive. This really needs to improve otherwise they will not get any returning customers… Read Full Review

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“more good than bad..”

Written on: 07/07/2015 by gibbop31 (1 review written)

overall not a bad experience. I picked the car up on Friday evening, there was about a 40 minute wait in the queue to pick the car up which was annoying as i wanted to get away asap. The queuing system was a bit chaotic and seemed disorganised. I had been waiting 10-15 minutes when another couple turned up and i was told that i was behind this couple, for me there was no way to tell if they were there before me or after me, maybe they should implement a ticket/numbering system so people know… Read Full Review

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“Transport to Easirent”

Written on: 07/07/2015 by KaseyCahill374 (1 review written)

It took too long to catch the bus to Easient at LHR. 45 min wait is just way too long.It took me total 1.5 hrs from the time waiting for bus outside the terminal to driving off from Easirent. This part if the area that need to be improved. Other than that, I am pretty happy with the experience with Easirent… Read Full Review

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“Terrible fuel policy!! ”

Written on: 07/07/2015 by qnWagner148 (1 review written)

You need to get a better fuel policy!! The staff at the airport were super, very helpful and helpful. The fuel policy is terrible, just a money making exercise. I would like someone to call me and make a refund on half a tank of fuel??… Read Full Review

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“take it or leave it”

Written on: 07/07/2015 by Torreskw357 (1 review written)

Cons first.... Took way to long to complete the paperwork which seemed to be a complete duplicate of the on-line booking form! Given a smaller group of car than I had paid for and when I queried it I was told it was "all they had and it's better than us sending you back to the airport to book one there!!" no apology or offer of a refund for the cost difference, couldn't care less attitude! Pros..... Nice enough staff … Read Full Review

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“Terrible organisation”

Written on: 06/07/2015 by Lorenzop (1 review written)

The place is badly managed and I had to pay additional insurance on top of what I paid online. A terrible experience. The place is quite far from the airport itself and it is not clear at all which bus (and at which bus stop) you need to take: better instructions needed. Once I arrived there, I had to wait for 45 minutes because the car was not ready. The rental company is poorly managed and there is only one clerk who does the paperwork and one that fetches the car. Moreover, they don't… Read Full Review

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Fredsbuddy's Response to Lorenzop's Review

Written on: 06/07/2015

The ratings are slipping drastically... so take a look and see what will happen. Shortly there will be a flurry of five star fake reviews posted. It happens every time. Watch and wait....

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“Poor service ”

Written on: 06/07/2015 by Crystal500 (1 review written)

The wrong information given by Easyrent led us to spend a lot of time to find the places to get and return back the car (we got it in Gatwick and we gave it back in Stansted). The waiting time in the Easyrent offices was unacceptable. On the other hand we were given a dirty car, nevertheless, the car was quite new and worked fine. The car insurance politics was so confusing that the final price was almost at the same level that other rental more reputed companies… Read Full Review

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“The name says it all”

Written on: 06/07/2015 by Willie1969 (1 review written)

We arrived into Glasgow airport and were taken to the pick-up point by a typical Glaswegian. Happy and no nonsense. Everything was explained thoroughly and the car presented clean and ready to go. Drop off two days later was just as easy. Well briefed helpful staff made the whole experience a breeze. Well done lads, I'll be a repeat customer… Read Full Review

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“Very VERY SATISFIED!”

Written on: 06/07/2015 by pytchley99 (3 reviews written)

I have used easirent a few times and found that the service had been improving very much. Last time I had a car assigned to me but I asked if it was possible to get a Fiat 500. Marios was so kind to acknowledge that I am a regular custom and to assign me the car that I wanted. Best service for the cheapest price. I could not ask for more!… Read Full Review

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“Excellent service all round.”

Written on: 06/07/2015 by karenxglynn (1 review written)

Using Easirent is so easy. Fly into airport, they pick you up and take you to their office, you pick up your car, quick signature and you are away. When you return the car, they transport you back to the airport . Easy… Read Full Review

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“Very good company”

Written on: 06/07/2015 by TristinRose264 (1 review written)

Good rental company collected me from the airport within 10 mins. Was in the car and away within another 10. £1250 excess for a Fiat 500 is a little excessive especially in my case where I was using the car locally for a trip to Berwick and back. Otherwise great service and friendly staff… Read Full Review

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“Picking Up procedures”

Written on: 06/07/2015 by Canis (1 review written)

Very dis organized staff and procedures to pick up the car. It took almost 1.5 hour from arriving at the office until we got on the road. Similar when we drooped off at Gatwick there were no one at the reception desk even though it was only 5 pm… Read Full Review

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“Car was fine, pick up procedures need some work ”

Written on: 06/07/2015 by RishiHodges (1 review written)

Picked up from Luton Airport, from time of arrival at office to driving out the gate it took us 1hr and 20 minutes. The process for filling out the forms seems tedious slow from other experiences with other rental companies. However the main reason for delay in getting the car was that it was not ready for us upon arrival, staff commenced cleaning our car for hand over once we had finished signing all the paper work. Car also annoyingly basically had no fuel in it. I know its return like for… Read Full Review

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“Service was excellent. Staff and management were...”

Written on: 06/07/2015 by Walker.keith (1 review written)

Service was excellent. Staff and management were very helpful. The vehicle was emaculate throughout. A very good competitive hire charge. Fantastic… Read Full Review

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“It is by far the worse car hire company I have used. I...”

Written on: 06/07/2015 by ramonresa (1 review written)

It is by far the worse car hire company I have used. I booked a Volvo V 70, or simmilar, and all I had was a Citroen C4, absolutely nothing to do in any aspect with what I booked and paid. The place to collect the car far away from Car Hire Village at Stansted, I had to ring form my spanish mobile phone, engaged for first 10 min, and 15 min daly in shuttle. Then crappy premises. Once there, they said I was having the best car in the company. Clearly a mistake. Will complain and ask for my money… Read Full Review

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