Easirent Vehicle Rental Reviews - www.easirent.com

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Latest Reviews

“They violated their own terms and conditions”

Written on: 20/09/2014 by MarioGunn (1 review written)

1) I booked a 7 seater vehicle and there were none available upon pickup, despite me calling the day before to confirm that one would be available. As a result, I had to make multiple trips in a smaller car to transport luggage/pax in what would have otherwise been a single trip. 2) Regarding their collision damage waiver insurance, if you opt to decline theirs, then their terms and conditions state: Collision Damage Waiver (CDW) is optional providing the following conditions are… Read Full Review

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“Unwanted upgrade and wait”

Written on: 18/09/2014 by Jordan298 (1 review written)

Nothing is ever quite what is seems, prepaid on internet but had to buy extra things at the desk in order to take the car away. Was given an 'upgrade' from a fiesta to a 4x4 mitsubishi warrior as there were no cars available that we had booked, we weren't able to refuse the upgrade without a 10 hour wait and when asking questions regarding the extra costs of petrol for a much less efficient car was given non answers and jokes. Just wanted a simple, easy understandable car deal, but spent much… Read Full Review

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“Car Hire”

Written on: 17/09/2014 by 231Pruitt (1 review written)

I was very pleased with my experience from Easirent. staff were friendly and helpful. Paperwork was easily sorted. The vehicle was clean and tidy. I was picked up and left back to the airport. I would use Easirent again and would recommend them to others… Read Full Review

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“Friendly and Efficient”

Written on: 17/09/2014 by JaniyahSalazar (1 review written)

NIce easy process, friendly helpfull staff. clean car in good conditon. Easy drop off… Read Full Review

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“Very unprofessional setup and hidden extras”

Written on: 16/09/2014 by 489Howard (1 review written)

Unprofessional staff, Totally disorganized, Rude and thats the good bit. When i arrived i was treated as if the customer did not matter and the person who dealt with me sat eating a sausage roll while sorting out my car. They seem to be more interested in selling extras such as upgrades. The fuel policy is also a rip off as they charge £30 for fuel but there is no way they put that much in the car. Check the paper work before leaving and read the contract. They will also tell you the… Read Full Review

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“Good service”

Written on: 15/09/2014 by Sweeney1963 (1 review written)

Booking was straight forward, on arrival at Airport a member of staff picked us up at agreed point within 5 minutes, Car was what was expected regarding size etc, a member of staff went over the Vehicle with me pointing out existing marks / damages, On return the vehicle was checked over, basically whole experience was good and the staff polite. Only thing I was surprised about was unlike other Hire Car companies I was asked to fill out forms with all my driver details, address, Licence… Read Full Review

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“at the point of sale”

Written on: 15/09/2014 by GinaDickson23 (1 review written)

My wife and give your car hire service a 3 star rating only, because [a] we had difficulty at the Glasgow International airport finding out where our transfer pick up was to meet us; and [b] on arrival at Easyrent's site we were told that the only car available was an automatic. We refused to accept this and eventually a manual vehicle was supplied. We can't fault the young man who served us - he was concerned to give customer satisfaction, but we do want the car hire company and the website… Read Full Review

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“Avoid Manchester airport - terrible customer service”

Written on: 15/09/2014 by billiousfogg (1 review written)

Fully endorse problems experienced by others at Manchester. Flight arrived on time for a 10.30 booking. Was still not on my way by 12.00. Staff of 3 women in office at Marriott but it seems they can only deal with one customer at a time. I was seated in outer Marriott reception area and popped head in 'Easirent'(surely a massive misnomer) office when other customers started asking if I was queuing....staff rude, incompetent and uncommunicative. Then car wasn't ready because it hadn't been… Read Full Review

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“Terrible Service at Manchester Airport”

Written on: 15/09/2014

on arrival at the terminal you have to ring the hire desk and they'll come and collect you. despite being only 3 minutes drive away, they will take at least 45 minutes to come. they assured me it would be 15-20 minutes, it was actually over an hour before they pick you up. you then have to go to the hire desk and collect the car you didn't order. mine had a window which wouldn't close, and was open 3" all day. I had to pay £20 for hidden insurance fees which were not explained. their… Read Full Review

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“Easirent Manchester SHOCKING SERVICE”

Written on: 13/09/2014 by Chasityo446 (1 review written)

Easirent Manchester: More PROBLEMS.. prepaid for the car... on arrival they told me the car was no longer available and had been rented to someone else. Despite having prepaid for 3 days they decided it was acceptable to designate me as a 'no show', because I was late to collect the car... To add insult to injury customer services refused to issue me a refund, and I had to revert to reversing the charge with my credit card company... All I can say is BEWARE OF THIS COMPANY!… Read Full Review

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“price and quality on a par”

Written on: 11/09/2014 by Munoz444 (1 review written)

car fine, service fine - only issue is the distance from the airport if you are in a hurry… Read Full Review

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“Very well priced little automatic”

Written on: 11/09/2014 by StephanieReyes (1 review written)

I had to go to liverpool for five days and used easrent for the first time I found the car clean and in a good state and a very good price for an automatic compared to all the major car company's all in all a very pleasant rental with very friendly and helpfull staff… Read Full Review

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“Absolutely terrible service”

Written on: 10/09/2014 by 9Larkin (1 review written)

Arrived at 10.45am to collect car, one person serving and we where third in the cue on arrival, finally got to the front at 12:30 after the previous two customers had already had arguments with staff over hidden charges. When finally got through paperwork in which we had already pre booked from atlas choice ( who themselves appear to be as much use as a chocolate teapot), was then told that need to put £1500 on credit card for insurance premium, even though we had already taken out a excess… Read Full Review

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“Great Experience”

Written on: 09/09/2014 by MannyN (1 review written)

The online booking process was especially great and user friendly. I had been looking for a budget rental in Manchester UK and kept getting really high prices. It was made more difficult because I was using a smart phone and mostly mobile sites which sometimes are short on details you can get on desktop sites. I tried to book an Easirent car firstly through a third party site and had difficulties. I was extremely pleased when I went directly to the Easirent mobile site and quickly, efficiently… Read Full Review

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“Car hire”

Written on: 09/09/2014 by GeorgeOxford (1 review written)

Arrive in the Uk early bus already there. Straight to pick up point. Assad was at the reception. Could not be more helpfull. Vehicle was prepared and ready . We traveled to Oxford and when we arrived found we had been given a smaller car than ordered. A phone call to Assad . No problem replacement car delivered to Oxford plus an upgrade for our inconvenience. That is what I call service . Will def be using them again. George… Read Full Review

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“So straight-forward- it's too easy!”

Written on: 09/09/2014 by OscarDelta248 (1 review written)

I was very pleasantly surprised by how straightforward the rental process was. A pleasant and friendly lady greeted me at reception, efficiently dealt with the paperwork and explained the excess insurance policy in a plain and simple language. When I explained that I had protection for the excess, she DID NOT try a hard sell approach as I have so often experienced in the past. The car was spotlessly clean and had more than the 1/4 tank fuel. The representative checked the car with me and… Read Full Review

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“Review of Easirent car hire.”

Written on: 09/09/2014 by DavidHemming (1 review written)

Eastrent were able to give us the car we requested, which was almost brand new.The car ran without fault. Check in and out was prompt. A bit more information about the free transfer bus would help, eg. the time taken, and frequency… Read Full Review

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“Graham ”

Written on: 09/09/2014

Bran new car. Excellent service - quick book in and taking back. No problems at all… Read Full Review

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“PRAYS ON THE WEEK”

Written on: 08/09/2014 by cmMacKenzie134 (1 review written)

This company that works out from a car park lot and take hours to get the car that you didn't want after being booked for eight month prior and not cleaned before you receive it. there is nothing I liked about this company the way they make you feel and when they will not take the excess on the credit card you hand them because they do not except that company credit card and because you prepaid for the car and stood there with the kids they make you take out this insurance which they happen to… Read Full Review

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“Everything worked out perfect. The shuttle bus picked...”

Written on: 08/09/2014 by 70Martin (1 review written)

Everything worked out perfect. The shuttle bus picked us up from Gatwick and drove us to easirent. Car was in excellent condition. Hand over and return was very quick ans without any difficulties. I can strongly recommend easirent… Read Full Review

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