Easirent Vehicle Rental Reviews - www.easirent.com

Click here if this is your business
★★★★☆
3.8 / 5
73.6% of users recommend this
Click here if this is your business
  • Customer Service

  • Value For Money

? Ask our helpful community of experts about this product or company
Easirent Vehicle Rental www.easirent.com - Ask a question now

Media Gallery for Easirent Vehicle Rental www.easirent.com

Easirent Vehicle Rental www.easirent.com

Refine your search

Use the tools below to refine your search by only displaying reviews with a certain number of star ratings or to only show reviews from a certain time period. Eg click on '1 star' to just display the reviews we have which received a 1 star rating click or 'Within the last month' to display just reviews posted over the last month.

Latest Reviews

“Fantastic customer service, helpful, polite and personal!”

Written on: 10/07/2014 by albertlau (1 review written)

This is the second time I've booked with Easirent and I am compelled to write this review as a result of how fantastic and wonderful I have been treated so far as a customer. My first experience was around February 2013, and everything went as smooth as silk, from the online booking, to the day I went to pickup the car I had booked after a long flight from Hong Kong. I had originally booked a Ford Focus group car, and what I got was a wonderful Hyundai i30 with a massive boot! What a bonus… Read Full Review

Visit easirent.com
If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review

“my first choice”

Written on: 07/07/2014 by KaitlynDonaldson335 (1 review written)

After having hired with Easirent before, it now has become my first choice when looking for a car hire company. The booking process is very easy and fast - the confirmation is then promtly sent via e-mail. Upon arrival, everything went smoothly: formalities, extras (like SatNav), insurance etc. The car (FordFiesta) was in top condition, clean in- and outside. And of course, the rent is very attractive! The only thing I would prefer is a full-to-full fuel option as a standard. But other than… Read Full Review

Visit easirent.com
If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review

“Fantastic car condition”

Written on: 02/07/2014 by Saharatp (1 review written)

The process of pick up the car was so quick and the car i get is very new condition… Read Full Review

Visit easirent.com
If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review

“worst rental company ever”

Written on: 02/07/2014

Money grabbing and very dodgy company. Tried to sell very expensive excess insurance, so I took out independent cover. When I returned car, a very long close inspection of the car revealed 2 separate scratches - one almost impossible to see and would easily T-cut out, one very small but through to metal. I had no idea how they happened and would not have spotted them on taking the car. They would certainly not repair until more significant damage occurred, however they made me pay £200. On… Read Full Review

Visit easirent.com
If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review

“NO NO NO!”

Written on: 02/07/2014 by AussieLloyds (1 review written)

Do not use Easirent car hire. Their price might seem competitive but they will get the money off you in other ways. We hired a car from Heathrow and were left waiting longer than any other company I have ever used. The car was checked for any damage/scratches and I looked for obvious signs too. I did not get down on my hands and knees to check under the underside bumper. On return Easirent staff got down on hands and knees and ran their hands underneath to check under the underside bumper and… Read Full Review

Visit easirent.com
If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review

“Excellent service and we were supplied with a great car”

Written on: 01/07/2014 by 370Rasmussen (1 review written)

Great friendly staff and we were given a great new car with plenty of leg room as requested. I was very pleased and would definitely use this company again… Read Full Review

Visit easirent.com
If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review

“Easyrents sneaky add ons that could cost lives or a...”

Written on: 01/07/2014 by 437Abbott (1 review written)

We hired a car out of Birmingham all nice and friendly on arrival, the nice man chatted away while the paperwork was completed, lovely brand new car, he took the expected payment for additional driver, he then explained that the car was supplied with a half tank of fuel ( it was less than a half tank)that we would be charged £25 for and we return the vehicle to them empty, we did a total of 137miles and returned the tank with a quarter tank, no refunds and the next client presumably does the… Read Full Review

Visit easirent.com
If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review

“Very Recommended rental car company”

Written on: 30/06/2014 by smatee1 (1 review written)

Easy booking process. Frindly helpful staff. Competitive price. New quality cars zero or low milage. helping in check in/out with bagage & transporting to airport... ....BUT wished to have the same service up on arrival to be picked up from airport to company base at sheraton skyline heathrow, which they promissed to be included on the next rentail up on advance request. … Read Full Review

Visit easirent.com
If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review

“Pleasantly surprised”

Written on: 29/06/2014 by HotspurSteve (1 review written)

After reading some negative reviews of Easirent Vehicle Rental, I was a bit apprehensive about the service I was going to receive, but I must say I was very impressed with the whole set-up at the Heathrow Airport branch. Their office is at a nearby hotel, but the company pay for the cost of the hotel shuttle from the airport to their office, which saved us a few quid. The staff were pleasant and polite and explained everything fully to me. As I didn't need their extra insurance (because any… Read Full Review

Visit easirent.com
If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review

“Worst rental I have ever experienced!”

Written on: 28/06/2014 by Chrjoph01 (1 review written)

I have been travelling internationally for over 20 years and my Easirent experience is the worst I ever had. They tried to sell me additional insurance which I had already taken out, then they tried to make me take Kia Picanto when the car I had booked was a Ford Fiesta. Finally a small scrape on the wheel rim cost me GBP90! I will never be using them again… Read Full Review

Visit easirent.com
If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review

“Good service, Helpful and friendly staff”

Written on: 28/06/2014 by GradyFox (1 review written)

I've rented a higher class car from the center in Heathrow Airport. The staff was friendly and helpful, gave all the information needed. The only lower point for me was that that the car was not yet ready, so there was a somehow lengthier wait. However that was not excessive, and the staff apologized for the delay. As I was not in a hurry i had the opportunity to enjoy the warm afternoon sun on the hotel terrace.When I returned the car, I've been transported to the nearest tube station as… Read Full Review

Visit easirent.com
If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review

“It's easy to rent with EASIRENT, you've just got to...”

Written on: 27/06/2014

I have in the past hired various vehecles from different car hire companies but in my humble opinion this company is right up there.The whole process was uncomplicated,easy to understand and the staff whom I met very friendly and even better they stay open till 10pm on a Sunday.I would definately point my friends in the direction of easirent.com… Read Full Review

Visit easirent.com
If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.

Easirent's Comment

Written on: 10/07/2014

Dear Sir/Madam,

Thank you for taking the time to share your thoughts on your recent rental with us on review centre,

I'm delighted to read that we lived up to your expectations and made a good impression from start to finish. That being said I'm thrilled to read that you would recommend us to friends.

Thank you once again for sharing your thoughts on your rental with us, we hope to welcome you back to Easirent in the near future.

Kind Regards,

Liam

Reply to this comment
If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review Read 1 Comment

“Fantastic”

Written on: 26/06/2014 by Angela202 (1 review written)

Our booking was for myself and my son, with usual luggage plus a large bike bag. The airport pick-up back to the office to sort out the paperwork is usually in the car rented but with the driver we would not have fit in ours, I explained this when I rang for our pick-up and we were picked up in a larger car with no problem at all. After drop off and a plane journey home I received an email to say that my son had left his wallet in the car, rather than post it the lady kindly offered to drop it… Read Full Review

Visit easirent.com
If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.

Easirent's Response to Angela202's Review

Written on: 10/07/2014

Hi,

Thank you for taking the time to post a review of your recent rental with us on review centre, your feedback is always welcome and appreciated.

I'm thrilled to read that everything went well with your rental and we were able to salvage the missing wallet of your son and return back to relatives in Liverpool. At Easirent, we believe it is the team that make a difference to your rental.

Thank you again for sharing your thoughts and hope to welcome you back to Easirent in the near future.

Kind Regards,

Liam

Reply to this comment
If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review Read 1 Comment

“Highly recommended”

Written on: 26/06/2014

I had never used Easirent before but I will surely use them again. I found them to be punctual, friendly and helpful. I have already recommended them to friends and family. You should let your customers know that Easirent will pick up anywhere within the Manchester Airport vicinity as we made the mistake of not reading your details in full and ended up at the car hire village! We made our way back to the airport via the bus and we were informed when we were picked up from your driver that he… Read Full Review

Visit easirent.com
If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.

Easirent's Comment

Written on: 10/07/2014

Dear Sir/Madam,

Thank you for taking the time to post a review of your recent with us on review centre, myself and the team always ensure we read all the comments posted about previous rentals with us.

I'm thrilled to read that we delivered to your expectations and you were happy with your rental with us. That being said I'm delighted to read that you would use us again. For the best rate/s please don't hesitate to call up our Reservations team who will offer the best rates.

Thanks you again for posting your thoughts and we hope to welcome you back to Easirent in the near future.

Kind Regards,

Liam

Reply to this comment
If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review Read 1 Comment

“Worst car hire ”

Written on: 26/06/2014 by StewartPearce (1 review written)

Picked up a car at John Lennon airport, the car hire rep was not at all bothered regarding helping anyone as she told us there was only her working there. when we took the car back she was with a customer but asked her to view the car as we were behind time due to a back log of traffic on the duel carriage way to the airport, she just looked up and said just leave the keys and go down the road and they will take you back to the airport, not interested in the car or us. When we got back to… Read Full Review

Visit easirent.com
If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.

Easirent's Response to StewartPearce's Review

Written on: 09/07/2014

Hi,

Thank you for taking the time to post your thoughts on your recent rental with us on review centre, your feedback is always valuable and very much appreciated.

I'm disappointed to read that on this occasion we didn't live up to your expectations, but at Easirent we are always striving for great service and great value for money.

After accepting that you may not want to hire with us anymore, we do thank you for posting your thoughts.

Kind Regards,

Liam

Reply to this comment
If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.

Stewartpearce's reply to Easirent's Comment

Written on: 10/07/2014

Sorry to say but your company is a joke, your customer service could not be bothered to reply to my e-mail, which sums up the service and car hire station at Liverpool Airport. You are right we would not hire from your Company again and have warned friends about Easirent.

Reply to this comment
If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review Read 2 Comments

“Easi service!”

Written on: 25/06/2014

A very convenient and easy way to hire with none of the problems associated with on site rental: long wait to be picked up by the shuttle, bags to unload and put on the shuttle etc. They are quick, efficient and friendly. I have been using them for 3 years now and have no complaints. To actually get the car shown and not a cheaper 'of similar class' vehicle would be really good as that never happens… Read Full Review

Visit easirent.com
If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.

Easirent's Comment

Written on: 09/07/2014

Dear Sir/Madam,

Thank you for taking the time to post a review of your recent rental with us on review centre, your feedback is valuable and very much appreciated.

I was delighted to read that your rental with us at Easirent had lived up to your expectations. That being said with all the rental companies they will never guarantee the make/model of the car but will be given something similar.

Thank you again for posting your thoughts and we look forward to welcome you back to Easirent in the near future.

Kind Regards,

Liam

Reply to this comment
If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review Read 1 Comment

“SImple and efficient, just what I want”

Written on: 24/06/2014

I booked on-line together with an airline booking to Birmingham airport. I was a bit uneasy about an unfamiliar name and an off-site office, but the shuttle link and the efficiency of the service was great. A brand new car too. The insurance waiver was higher than I had come across before, which is taken off the credit card as as security in advance. Personally I was happy with 'bring back empty' pre-purchase of petrol, especially since I had to return it at 4.30 a.m. I was very pleased… Read Full Review

Visit easirent.com
If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.

Easirent's Comment

Written on: 09/07/2014

Dear Sir/Madam,

Thank you for taking the time to post a review of your recent rental with us on review centre, your feedback on your rental is very much appreciated.

I am delighted to read that we lived up to your expectations and that the rental itself was successful.

Thank you again for posting your thoughts and we hope to welcome you back to Easirent in the near future.

Kind Regards,

Liam

Reply to this comment
If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review Read 1 Comment

“Car Rental from Glasgow Airport”

Written on: 23/06/2014

This was our first booking with Easirent and it did not start well - despite having phoned on reaching baggage reclaim after our flight from Luton we were kept waiting for a good half hour at the bus stop. Fortunately the early morning was merely cold not wet. It appears Easirent do not have their own mini buses but rely on a parking firm to bring customers to the off airport pickup address. After that the check in went reasonably well though took a long time and we were finally introduced… Read Full Review

Visit easirent.com
If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.

Easirent's Comment

Written on: 09/07/2014

Dear Sir/Madam,

Thank you for taking the time to post a review of your recent rental with us on review centre, your feedback on your rental is valuable and very much appreciated.

I am delighted to read that on this occasion you enjoyed your rental with us and I will ensure the team read your comments. I'm also thrilled to read that you would rent with us again, if your looking for the very best rate/s then call up our Reservations office who will be happy to assist.

Thank you again for posting your thoughts and we look forward to welcoming you back to Easirent in the near future.

Kind Regards,

Liam

Reply to this comment
If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review Read 1 Comment

“Outstanding rental experience!”

Written on: 23/06/2014 by Scarlets322 (1 review written)

I chose Easirent, not because they were the cheapest, but because the model of car they were advertising was precisely what was required for four weeks of travel. Just before taking my flight to the UK, I received an email from Easirent's Heathrow office, as they wished to check that my requirements would be satisfactorily met by them, and so they could arrange pick-up from the terminal. When I arrived at Heathrow, Easirent telephoned me with details of where they would pick me up from… Read Full Review

Visit easirent.com
If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.

Easirent's Comment

Written on: 01/07/2014

Hi,

Thank you for taking the time to post a review of your recent rental with us on review centre, your feedback on your rental is always welcome and appreciated.

I am delighted to read that we lived up to your expectations throughout the rental and that it was a successful one as well. That being said we believe it is the team that make a difference to your rental and I'm thrilled to read that this was certainly the case for you.

Thank you once again for you kind comments, my team and I look forward to welcoming you back to Easirent in the near future.

Kind Regards,

Liam

Reply to this comment
If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review Read 1 Comment

“Sneaky Rental Company with plenty of hidden charges...”

Written on: 22/06/2014 by AtticusPage419 (1 review written)

I've rented from about every single car rental company at London Heathrow over the years, and unfortunately Easirent.com is by far the worst I have ever rented from. I've never stood in line for both checking in to receive my rental, and again for check out where all of the other customers unanimously found themselves somewhere between frustrated and downright furious about the level of service (myself included). Issues: Slow Service: It takes them very long to process the paperwork. Took me… Read Full Review

Visit easirent.com
If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.

Easirent's Comment

Written on: 01/07/2014

Hi,

Thank you for taking the time to post a review of your recent rental with us on review centre, your feedback is always valuable and appreciated.

I am disappointed to hear that on this occasion we did not live up to your expectations, we go to great lengths to ensure we live up to every customers expectations and I would like to apologise that you feel this wasn't the case for you.

After accepting you may not want to hire with us anymore, thank you again for posting your thoughts.

Kind Regards,

Liam

Reply to this comment
If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review Read 1 Comment
overview
easirent.com