Easirent Vehicle Rental Reviews - www.easirent.com

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Latest Reviews

“Easirent Gatwick Airport”

Written on: 04/05/2015

Very friendly staff who efficiently got me on the road. They took time to explain the differences from other cars. Returned the vehicle and was on my way quickly - again with professional helpful service… Read Full Review

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“Absolutely dire & left me completely isolated”

Written on: 01/05/2015 by Unjaded (1 review written)

Made a booking without my license. Chatted online to a representative who assured me this wouldn't be a problem as they'd check with DVLA. Plane was delayed. Office is 15 minutes drive from Luton airport, not 5. Had to wait around for the single representative, who when she finally arrived informed me she wouldn't be able to rent to me as they now couldn't check with the DVLA. If I didn't have had to wait for her to come back, it would have still been open. Offered no help whatsoever & I was… Read Full Review

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“Easirent - My worst ever car rental experience- Truly...”

Written on: 30/04/2015 by anthonywaugh (1 review written)

This is my worst car rental experience ever. I booked a basic two door car for five days with Easirent through their agents Auto Europe. Their shabby little office is not even at the airport and an Airparks Bus takes you on a ten minute trip to a car park in the suburbs. On arrival at the car park I went to the Airparks Office and eventually saw the tiny sign for the Easirent Broom Cupboard. All seemed well as the employee scanned through a spreadsheet until I heard him mutter to his colleague… Read Full Review

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“Don't Hire From HERE!!”

Written on: 30/04/2015 by BennAaaaaa (1 review written)

I made a reservation in March, pre paid the booking. Unfortunately we had to cancel the trip due to Family circumstances. I contacted the company around 7 times by phone and at 6 times by email with no response. I am looking for a refund and still have had nothing back we are now at the end of April. There has been no communication from Easirent and I am furious to say the least. I am still looking for my refund but I may have more luck winning the lottery. DONT USE THIS COMPANY! Joke… Read Full Review

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“Great car rental experience! ”

Written on: 29/04/2015 by auTennant428 (1 review written)

I flew into Glasgow and didn't know the company wasn't in the airport! I thought great here we go.... I called them and spoke to the manager, he told me they are a 1 minute drive from the pick up point located outside the terminal and that he would despatch a driver to get me and shout my name. Less than 5 mins after the phone call I was picked up in a nice jeep and taken to the hotel where the car was. I was greeted by two pleasant office workers. I never had enough funds on my credit card to… Read Full Review

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“Disgraceful ”

Written on: 29/04/2015 by Autumn188 (1 review written)

Just been to pick up a car booked several weeks ago and had the most appalling customer service that you could imagine. They do not deserve to be in buisness. My flight was delayed by 3 hours and when I arrived to pick up the car I was advised that they hold cars for 1 hour and had given the booked and payed for car to another party ! I was then advised that if I wanted another car I would have to pay an additional £90.00. The staff showed no empathy and were very rude, not the type of… Read Full Review

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“Review of Online Payment”

Written on: 26/04/2015 by A.S. (1 review written)

Process of online payment was very smooth - good to see how they have allowed payment methods in addition to the traditional credit cards and Paypal is welcomed. My rental pick up is not due until the next couple of weeks. /A.S… Read Full Review

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Anthonywaugh's Response to A.S.'s Review

Written on: 30/04/2015

Just wait for the problems to start and expect heavy additional charges. Please don't expect a refund if anything goes wrong.

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“The final cost was several times the advertised rate”

Written on: 25/04/2015 by ThisCompanyRobbedMe (1 review written)

I rented a car in London. I am not from London and, therefore, cannot be expected to know about all of the unique rules and regulations which apply in that city. One such rule requires drivers to sign up and pay some sort of up front fee or membership before accessing certain areas of the city. Drivers who fail to sign up are automatically issued a fine (congestion charge) by the city's system of surveillance cameras. Why a company would rent cars in London without ensuring that their… Read Full Review

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“Great car”

Written on: 21/04/2015 by Emmal88 (2 reviews written)

Car i was given was great, pretty much a brand new car. I booked a Ford Mondeo or similar, was pleasently surpirsed with a Kia Sportage. Staff very friendly. Only issue i had was as this was my 1st time hiring a car, i knew to check for scratches, but didnt think about fuel gauge, which was between empty and 1/4 tank when i got it. Didnt think anything of it, returned it as the same, but because the girl that signed it out wrote there was 1/4 tank i argued that there wasnt 1/4tank and i had… Read Full Review

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“Great car”

Written on: 21/04/2015 by Emmal88 (2 reviews written)

Car i was given was great, pretty much a brand new car. I booked a Ford Mondeo or similar, was pleasently surpirsed with a Kia Sportage. Staff very friendly. Only issue i had was as this was my 1st time hiring a car, i knew to check for scratches, but didnt think about fuel gauge, which was between empty and 1/4 tank when i got it. Didnt think anything of it, returned it as the same, but because the girl that signed it out wrote there was 1/4 tank i argued that there wasnt 1/4tank and i had… Read Full Review

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“Got cheated”

Written on: 20/04/2015 by BlazePatton (1 review written)

Rented a car from Glasgow airport. Booked the car because of the cheapest quoted price online. However when the insurance price (not quoted with the original pricing- only got to know when went to pick up the car) was added to the total it was not the cheapest any longer. We returned the car they found a small scratch mark on the rim. The stuff member in office said they will have to change the rim and the tyre. I absolutely did not understand why they had to change the rim....I argued for… Read Full Review

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“Good car”

Written on: 20/04/2015 by Immanuela412 (1 review written)

I got a good car really enjoyed the ride. Thanks easirent… Read Full Review

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“Seeking any/every opportunity for extra charges”

Written on: 19/04/2015 by AnahiPereira493 (1 review written)

Esirent forces customers to pay CDW regardless if customer is already covered (credit cards) or simply chooses not to pay it. Rates quoted online during reservation are not honored. Staff try to bully-threaten people into extra coverage. This company will charge a customer 100 Sterling for a wheel scuff! Take your business elsewhere. … Read Full Review

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“Truly terrible car hire company”

Written on: 11/04/2015 by james-portsmouth (1 review written)

Truly terrible experience hiring a car for a week using Easirent’s Glasgow Airport branch. I arrived on Saturday to pick up the car shortly after my plane landed. I had forgotten the paper part of my driving license. The guy behind the desk said there was absolutely nothing he could do – he wouldn’t be able to rent the car to me and the full payment I had made in advance was non-refundable. After speaking to my family in Brighton they suggested that they could take the paper part of my… Read Full Review

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“Good service for economic rates”

Written on: 11/04/2015 by Marcus_from_abroad (1 review written)

The rates are good and there is a free bus from Heathrow to the rental place. It can be busy at times but if you have all the documents and the required deposit you will be on your way with the car soon. I would recommend it to those who are not too fussy and especially if you are after saving a few quid… Read Full Review

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“Policies Designed to Get as Much Money From Cusomers”

Written on: 08/04/2015

Not Impressed. The insurance excess of £1250 is steep but your policies around this are singly designed to fleece your customers out of more money. I do not have a credit card as I am sure many others don't either, out of the 3 people picking up their rentals 2 of us didn't have one. This should not be an issue as you can pre-authorise the £1250 on a debit card but of course your policies wont allow this. IN addition your policies wont allow the use of another parties card leaving no… Read Full Review

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“Diabolical Service Glasgow March 28th”

Written on: 04/04/2015 by Scotspaddy (1 review written)

Used Easirent in Jan. with absolutely no problem. Live in Ireland but have my British License still addressed to my parents house. Had checked before booking if this was acceptable as I don't have two proofs of that address and it was fine. Also booked a car in Ireland for three weeks in Feb again no problems. Arrived in Glasgow + was told that I needed this proof, tried to explain that we had rented before, didn't care, showed him Irish health card + Irish credit cards that were paying for… Read Full Review

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“Friendly service, good information, Cheap!”

Written on: 03/04/2015 by markkorad (1 review written)

I came across the company by accident whilst looking for a car hire that was not going to cost the earth. They fitted the bill perfectly. Although the car had a few dents in it (I think I was unlucky) it drove well, was clean and got me from A to B with no problems. Also dropped me off at the tune station when I returned the car. Really helpful. Will definitely use again...and again… Read Full Review

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“Long wait and petty hire conditions”

Written on: 03/04/2015 by Charlotted41 (1 review written)

Glasgow Airport. Sat 28/3. Two staff took ages to process each customer. This company insists upon a 'utility bill' as proof of address in addition to driving licence and passport photo ID ( address is easily verifiable on passport) people before us in queue did not have this but staff rang through to an absentee manager and permitted that rental. They refused to do the same for us. Possibly because I had the temerity to complain about time delay. So after waiting for an hour for their… Read Full Review

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Scotspaddy's Comment

Written on: 04/04/2015

Had similar experience on same day, have written my own review which should be up soon

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“Car hire Heathrow ”

Written on: 03/04/2015 by Shoes4 (1 review written)

Great pick up location at the Sheraton Heathrow. Initially worried as Easirent had mixed reviews online but their prices so much lower than others that had to give them a try. First rental was good - great car, quick easy pick up. Paperwork took a while but their website clear on what required needed so I came prepared. One small gripe was the cost of the half tank of fuel. Staff member insisted that they only charge pump prices but £30 for half a tank on a fiesta which I filled from… Read Full Review

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