Easirent Vehicle Rental Reviews - www.easirent.com

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Latest Reviews

“Not so easy...at the beginning”

Written on: 27/11/2014 by Snow170 (1 review written)

In Stansted Airport; Not easy to find, is out of the airport building and it does not have a desk or a reference point inside. The tourist info point helped me! This needs improving.They do not have a shuttle bus so you have to walk a small distance, ok only if the weather is good! The rest was ok, rental rates low, but cost of CDW Insurance high. The car was nice and as booked… Read Full Review

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“Not so easy...at the beginning”

Written on: 27/11/2014 by Snow170 (1 review written)

In Stansted Airport; Not easy to find, is out of the airport building and it does not have a desk or a reference point inside. The tourist info point helped me! This needs improving.They do not have a shuttle bus so you have to walk a small distance, ok only if the weather is good! The rest was ok, rental rates low, but cost of CDW Insurance high. The car was nice and as booked… Read Full Review

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“Very disappoint company, would NOT use again!”

Written on: 27/11/2014 by Travelling50 (1 review written)

First the bus driver did not think to mention that the car hire place was in the hotel and it was not mentioned on any documentation, then I had to wait nearly 45mins to get seen to as they only put one person on the desk. The car was great but when I needed to extend the lease I was told over the phone it would cost about 10-15 pounds they then just took 35pounds from my account, when I questioned this I got a very rude reply from customer service and told there was nothing they could do. I… Read Full Review

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“Lots of problems”

Written on: 27/11/2014

I rented last Saturday. Arrived on ground at 11.20 got picked up and got the car it took 1 hour and 20 mins. Because the man at the desk was very slow. On the way back the man who checked the car pointed scratches which were on car in the morning and were noted but were not on the sheet which he had. Upon my inspecting the sheet it was not for the car I had hired. As I was in a hurry back to the airport I still have not got a response from Easirent… Read Full Review

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“Nice little car”

Written on: 27/11/2014 by travel2010 (1 review written)

The car was lovely for driving a little underpowered going up hills. But overall impressed. Many thanks… Read Full Review

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“3rd division”

Written on: 27/11/2014 by Porteroz255 (1 review written)

the problem is you have to wait for one of the Hotel buses as the cars are off site. We waited a good 20 mins and to add insult to injury because there was 2 of us we had to pay £3.00 for my wife as only one person gets a free transfer there and back . We also had to pay the £3.00 om the way back . we then we had a short walk to the porta cabin where the road and carpark were rutted and wet with puddles . It took so long to process the paperwork as it all had to be hand written . I refused… Read Full Review

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“tried and sucseeded in ripping me off”

Written on: 27/11/2014 by toWebster201 (1 review written)

Charged for damaged tyre that was damaged on pick up decided to get one fitted myself for one third the price quoted charged £30 for fuel when I filled it for 20… Read Full Review

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“Fast, pleasant and efficient service, by a well...”

Written on: 27/11/2014 by ijMaxwell166 (1 review written)

Fast, pleasant and efficient service, by a well trained member of staff. Brand new vehicle perfectly presented controls fully explained and demonstrated. Will use this company again… Read Full Review

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“Hassle free rental and return ”

Written on: 26/11/2014 by vyWilloughby322 (1 review written)

Easier not is easy to work with. I rented a car for a week and they were flexible to extend my rental by a hour without additional charges. Upon return, the staff even gave me a ride to the airport so that I didn't have to pay for the ride to the airport. The handover process seems a little intimidating, as the staff who handed over the car looked at every inch of the car and marked out every single scratch and dent before I drove off. The returning process was not as stringent though. So it… Read Full Review

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“5 star”

Written on: 26/11/2014 by Petergal (1 review written)

Booked car online with assistance of agent,prompt pick up from airport and swift return on drop off great service and great value,thank you … Read Full Review

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“Very good service all round!”

Written on: 26/11/2014 by Rodellwood (1 review written)

Very good service all round!… Read Full Review

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“RIP OFF ATTITUDE TO CUSTOMERS”

Written on: 26/11/2014 by Harvey295 (1 review written)

I feel that this company is out to rip off customers 1. I was charged over £ 100.00 for three scatches on the bumper. I checked the car and it was raining so could not see if the scrathes were already there. 2. I agreed level to level for fuel and was marked with a quarter tank. When I drove 100 metres down the road the fuel light came on 3. I had to wait 20 mintues for the car to be brought from the back . I was told the car was being refueled - see 2 above and it was not full of fuel as I… Read Full Review

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“HIRING IN THE RAIN IN A DARK CAR PARK”

Written on: 26/11/2014 by BrianLeonard (1 review written)

Staff excellent. Location rather poor in a dark muddy and not very well light car park. Car super. Shuttle service well below par… Read Full Review

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“No Hassle Rental”

Written on: 26/11/2014 by Hadleyv181 (1 review written)

I was very pleased with the rental, which was a one-way from Birmingham Airport to London Heathrow. The drop off point at Heathrow is at the Sheraton Skyline which is very on the A4 opposite the airport. They let me off a small dent which was not marked on the booking sheet, as they believed I may not have seen it in the dusk in Birmingham. They then drove me to my hotel, which was a couple of miles along the road. … Read Full Review

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“Room for Improvement ”

Written on: 26/11/2014 by Ortega71 (1 review written)

It was a pleasant surprise to get prompt responses to my online enquiries about nick-nacks. The Easirent experience could have been better if they had honestly declared that they don't offer, as in my case, an automatic Ford Focus. Printing out a statement that I am allocated that vehicle or alternative, when they haven't got one at all is quite unethical, I think. Anyway I ended with an automatic Mercedes B180CDi after paying an additional sum… Read Full Review

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“Brand new car !!”

Written on: 26/11/2014 by AyanaCowan14 (1 review written)

We found easi rent on a web site, pick up location near heathrow was convenient for us, staff members we dealt with were efficient , courteous , and cheerful ! With hindsight on a diesel we should have not gone for the full tank of fuel option. We had booked vehicle from 0900 , we arrived at 0930 and did wait about 15 mins after completing the paper work, that is the only criticism I can raise. Good value much cheaper that other more well known brands… Read Full Review

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“GBP ripoff to check DVLA website + speed tracking on car”

Written on: 26/11/2014 by Jimenez463 (1 review written)

Apparently checking details of driving licence for free on DVLA's website requires a GBP 10 retribution. This is not serious. Also, you should mention on the vehicle information at the time that the contract is stipulated, that the vehicle is speed tracked with automatic fines, decided by your computer/satellite system. Also, no info on the email confirmation about whereabouts of bus shuttle to car park, with conflicting info received at Stansted Airport help desk. And the staff at car park… Read Full Review

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“Was ok”

Written on: 26/11/2014 by Lyon497 (1 review written)

Didn't like fuel arrangement, I prefer full to full. Left a lot of paid unused fuel in car so made it more expensive than other car hire. When picked up car dark so hard to check in detail. Was checked in fine detail when back looking a dirt on wheels for little scuffs etc feel may have been a debate if there were any that I had been able to see beforehand or indeed looked for in such fine detail. Not sure if there is any allowance for any normal wear and tear won't use again. The access is… Read Full Review

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“the customer service by delivery could be better. The...”

Written on: 26/11/2014 by xnFournier281 (1 review written)

the customer service by delivery could be better. The person had no patient to explane about the bond(pay the deposit). … Read Full Review

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“Didn't have a car what I needed”

Written on: 26/11/2014

There wasn't options. I had to pay more for another car (Skoda 4x4 New). That's why I would give 1 star, but they give me a little better car and I was very happy about it, because I was in few places were I needed 4x4. But I recommend Easirent, because of good service and polite people who are working there… Read Full Review

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