Easirent Vehicle Rental Reviews - www.easirent.com

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Latest Reviews

“Easirent rip off”

Written on: 29/05/2015 by Annabelz189 (1 review written)

I booked a car online and went to pick it up, as you do. As I didn't have a credit card they told me that I couldn't even have the car, despite paying more for zero excess. Not only that, the form I filled in when I got there had "Payment authorisation CREDIT/DEBIT CARD". They have no tel . for customer service and I am still waiting for a refund for over a month. As they simply don't reply to their emails.don't rent from them. When you get the employees of this company pointing you in the… Read Full Review

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“Worst rental ever!”

Written on: 28/05/2015 by gtArcher349 (1 review written)

I recently rented a car from Easirent, location London Heathrow Airport. That was the worse rental car experience ever. I have been renting cars in London for years now and I have never experienced anything this bad before. Staff: completely unprofessional and unprepared. It looked like they just run out onto the streets and grab the first few people they came across to run the LHR branch. They made us wait for over 2 hours to pick up our cars. They were completely unhelpful and as a result… Read Full Review

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“Bogus £100 charge to my credit card”

Written on: 28/05/2015 by LBHolly (1 review written)

Really bad experience with the Liverpool office. When I returned my car at the agreed time - 9.30pm - the office was closed and a note was taped to the door asking me to leave the car with the estate security office - so no staff member available to check the car on its return. I did n't like this but felt I had no alternative. The following afternoon I received an email telling me I was going to be charged £100 for a scratched hub cap. There was no damage to this when I dropped the car. I… Read Full Review

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“Avoid like plague!”

Written on: 27/05/2015 by SkylerHewitt (1 review written)

1st they downgraded my rental from a Volvo V70 to an Auris, the stated same category... Make us wait 2 hours to deliver the car, workers completely disinterested in deal with clients, the manager (Asian looking guy) hygiene was deplorable, you can smell him at 3 meters, they don't even apologise for delivering 2 hours late the car,they abuse as people are forced to take any car they want to give … Read Full Review

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“Excellent cars”

Written on: 26/05/2015

We arrived at London Stansted airport and were picked up and brought to easirent office. We had 2 cars booked for hire, paper work in the office was quickly dealt with by a very friendly young lady. Outside was where the delay was, firstly the gentleman who was to see to us had gone to get petrol/diesel, when he returned each car had to be inspected and all marks recorded, we must have been an hour+ in total hanging around the easirent yard at 10.30pm. The staff were very helpful, the cars were… Read Full Review

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“horrible experience”

Written on: 25/05/2015 by kyMcGuire1978 (1 review written)

Awful costumer service, really expensive rent,bad location.It's a new company and I don't think they will survive too long in the Markey if the way the treat costumers is generally the same way they treat me.I believe the owner just want money money and money and don't care about people going back to its renting place.Clearly a company for tourists who will never be back to the city,so they don't care if their experience isn't great.But I'm a local person who rents cars every now and then and… Read Full Review

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“Not easy rent at all”

Written on: 21/05/2015 by Libbyn81 (1 review written)

Waited 1 hour in a long queue to collect rental car with only 1 member of staff at the desk. Our friends used a different rental company and had arrived at our hotel while we were still stuck at the airport waiting on our car! Staff unpleasant and arguing about who would go and check the car on return. The car itself was fine but would never use easirent again......unsatisfactory service!… Read Full Review

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“Great service, free upgrade and after care follow up! ”

Written on: 20/05/2015 by KarenRoche (1 review written)

WE rented a car from Stanstead office and the man was SO helpful and accomodating, as we had alot of luggage with our son, doing 2 continents in 12 days. Even when we left our Tom Tom in the car (more concerned with getting sons toys out - thc!) they kindly agreed to ship it back to us. Cant recommend them highly enough and the petrol situation was perfect, they left a quarter tank in and said to fill back up to quarter, which is great for all concerned I think. KJ from Cyprus… Read Full Review

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“Totally Misleading - too cheap to true!”

Written on: 20/05/2015

Recently hired a car after getting a price via skyscanner. Easirent came up with a great price and unlimited milage so i went for it. Things started to appear not as they seemed during the online purchasing. The online system seems to be simple up until the point you buy. Once you buy they hit you with the reality of what they are offering. After buying they then hit you with the excess... £1250 to be deducted from your credit card as an excess!!! unless you pay EXTRA. There were 4… Read Full Review

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“Simple but some dificulties to undestanrd insurances...”

Written on: 19/05/2015 by erwangielji (1 review written)

I was satisfied by vehicle and staff. I appreciate to hire again a car but my next destination is Bristol th 20th of May. I hope I can have a car there. Regards, JL.Jouannic… Read Full Review

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“Started dimly and just got worse!”

Written on: 14/05/2015 by 268Goodman (1 review written)

Easirent Glasgow airport - Dismal service from the moment I arrived at the supposed collection point and had to ring 4 times without answer, through finally be re-directed to a different area, the subsequent long wait for collection at this new area along with 4 Dutch people who were very confused and told the shuttle would take 30 minutes, through to the shuttle itself which was so small I had to use a jump seat, to the requirement for a paper licence copy (which I didn't have and haven't… Read Full Review

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“Charged for Pre-Exisitng, Documented damage”

Written on: 10/05/2015

We recently returned a car to Easirent Edinburgh after a brief hire. 12hours later we were called to inform us that a pre-existing scuff which had been pointed out to, discussed with, and documented by, Easirent staff, and marked on the pre-hire documentation, would be charged to us at a cost of £170 including a £50 admin fee. We phoned to dispute this, and point out the documented damage, but received no productive help from any staff. We are naturally very disappointed with the customer… Read Full Review

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“Seriously do not use this company. They have the worst...”

Written on: 09/05/2015 by Aaln1 (3 reviews written)

Seriously do not use this company. They have the worst system which ALLOWS THEM TO TAKE FROM CUSTOMERS I prepaid for a car at London Gatwick. I stood in queue for an hour. I presented my passport, my driving licence and 2 proofs of address. They refused to rent me a car as I was rushing and DID NOT have my paper licence. They could not phone DVLA as it was now a few minutes past 9pm on a bank holiday weekend. I had to go and rent elsewhere - easily - no proofs of address, no paper licence. If… Read Full Review

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“Abysmal Customer Service ”

Written on: 08/05/2015 by Rohanf1950 (1 review written)

I had a complaint regarding the handling of my booking ... although a response was received (through constant chasing) Part of the issue was resolved but not completely to my satisfaction. E mails sent to the CEO highlighting my dissatisfaction with Customer services, still have not been responded to. I would recommend avoiding using Easirent as they are anything but!!!… Read Full Review

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“Avoid”

Written on: 08/05/2015 by 391Thornton (1 review written)

Hired car for 5 days for £71. Due to not having credit card in renters name (although planned to use credit card in my partners name), I was forced to pay an extra £35 per day! Car comes with 1/4 tank of petrol that you have to pay £30 for. Petrol light came on as soon as I started driving and had to fill up, which only cost £40.17 for a FULL tank. You are to return the car empty, which is not easy to do, so we end up leaving enough petrol so they won't have to fill it for the next… Read Full Review

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“Do not use this company!”

Written on: 07/05/2015 by Enrique367 (1 review written)

I would advise anybody not to be lured in by the "low" prices advertised by this company. I unfortunately did this and when I arrived to pick up the vehicle I was hit with numerous additional exorbitant charges way in excess of the price to rent the vehicle. The man on the desk seemed almost embarrassed with the situation like he has been faced with many many angry customers hit with these hidden charges before. When I refused to pay I was offered a full refund. When this was not made I… Read Full Review

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“Was upgraded to a better car free of charge ”

Written on: 06/05/2015 by WilliamMorrison (1 review written)

It was such a nice experience to hire a car through these guys. Staff was very friendly. Driver who dropped us was very cool and shared his knowledge about the place in detail. Overall good experience… Read Full Review

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“the worst experience in the uk”

Written on: 05/05/2015 by andrewali (1 review written)

We also had a terrible experience with this company. They made our first minutes in the UK unforgettable. I don't understand how such a company can do business. Please never give them your money! Find our story below: On Tuesday April 28th we arrived in London Luton, reclaimed our luggage and then went to the bus stop mentioned in your order. We found out that the Easirent office is not located directly at the airport but a few miles away. We waited 15 minutes for the bus and then it took… Read Full Review

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“Easirent Gatwick Airport”

Written on: 04/05/2015

Very friendly staff who efficiently got me on the road. They took time to explain the differences from other cars. Returned the vehicle and was on my way quickly - again with professional helpful service… Read Full Review

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“Absolutely dire & left me completely isolated”

Written on: 01/05/2015 by Unjaded (1 review written)

Made a booking without my license. Chatted online to a representative who assured me this wouldn't be a problem as they'd check with DVLA. Plane was delayed. Office is 15 minutes drive from Luton airport, not 5. Had to wait around for the single representative, who when she finally arrived informed me she wouldn't be able to rent to me as they now couldn't check with the DVLA. If I didn't have had to wait for her to come back, it would have still been open. Offered no help whatsoever & I was… Read Full Review

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