Easirent Vehicle Rental Reviews - www.easirent.com

Click here if this is your business
★★★★☆
3.7 / 5
72.3% of users recommend this
Click here if this is your business
  • Customer Service

  • Value For Money

? Ask our helpful community of experts about this product or company
Easirent Vehicle Rental www.easirent.com - Ask a question now

Media Gallery for Easirent Vehicle Rental www.easirent.com

Easirent Vehicle Rental www.easirent.com

Refine your search

Use the tools below to refine your search by only displaying reviews with a certain number of star ratings or to only show reviews from a certain time period. Eg click on '1 star' to just display the reviews we have which received a 1 star rating click or 'Within the last month' to display just reviews posted over the last month.

Latest Reviews

“fantastic”

Written on: 27/08/2014 by Benjamin185 (1 review written)

fantastic car.staff helped me and was friendly.from edinbrough airport was easy to arrive at the car station for free.the only thing i was not sadisfied about the policy used by the company about the pick up quater tank and return it empty.i prefer pick up full and return it full. over all it was fantastic holiday. thank you malta… Read Full Review

Visit easirent.com
If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review

“Rent in Edinburgh”

Written on: 27/08/2014 by tonidefra (1 review written)

Good live assistance through the reservation process, very nice and helpful. Easy and fast site. I needed a 7 seats car, easyrent was the only one offering clearly this option. Thanks!… Read Full Review

Visit easirent.com
If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review

“Best car rental service ever had.khalid the manager...”

Written on: 27/08/2014 by grandpaamerica (1 review written)

Best car rental service ever had.khalid the manager fantastic service.all staff great friendly helpfull they even took us back to airport in the car we rented and no need to transfer luggage.I will use again and recommend to all my friends.Thanks for making my trip less stressful. Yours Sincerely. Paul Wood… Read Full Review

Visit easirent.com
If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review

“helpful,friendly cheap”

Written on: 27/08/2014 by AlenaEdwards (1 review written)

my wife and I hired a car the service was excellent the price was right the location was ideal for us we would definitely use easirent again thanks… Read Full Review

Visit easirent.com
If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review

“Unprofessional and Rude”

Written on: 26/08/2014 by aqGutierrez184 (1 review written)

The email I received from as a notification for my rental did not highlight that proof of address was required. The lady at the counter was rude and not helpful. I explained that I had proof of address on my driving license both paper and photo ID card, also all my utility bills are electronic so are my bank statements so I did not have any. The lady at the counter then called car trawler and I waited 15 minutes and she did not say anything to me.. meanwhile asking me to complete a… Read Full Review

Visit easirent.com
If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review

“Easirent aka Pirates of the Edinburgh airport.”

Written on: 26/08/2014 by edinburgh007 (1 review written)

This is a company operating from a portable office in a car lot at around 1/2 mile off the airport. you need to take a bus to get there. You will probably find them in comparsion websites as they come marginally cheaper. But do worry. You will pay well above the odds later. For starters, they will charge you a 1250 deposit on your credit card WAY WAY above normal prices from more traditional renters. If you are not lucky to have a card with that limit they will offer you pay extra and drive… Read Full Review

Visit easirent.com
If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review

“Great customer service”

Written on: 25/08/2014 by Gilbertxi137 (1 review written)

Although a little way from the airport itself, I was most impressed by the customer service offered by the employees of Easirent. They did all they could to speed up the return of the car as I was running late for a flight and acted as great ambassadors for the firm when they could quite easily simply have left me to the vagaries of the shuttle bus service. A very good experience in an industry renowned for niggles and problems… Read Full Review

Visit easirent.com
If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review

“Do not book here”

Written on: 25/08/2014 by 352Salisbury (1 review written)

Terms and conditions do not outline that driver has to be credit card holder. When we had no other option their customer service was terrible and they could not give us any of the money we had already paid back despite us not having a car. Head office just told us we were rude. Had to cancel our whole holiday. Nightmare. 4 other customers having same problem in the office with us. They also walked out. DO NOT GO HERE… Read Full Review

Visit easirent.com
If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.

Fredsbuddy's Comment

Written on: 25/08/2014

Am taking them to the small claims court on 3rd September. Let's hope I can strike a blow for justice and hit them where it hurts, in their pocket. They don't give a damn about their customers and I'm so sorry you had such a rotten experience.

Reply to this comment
If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review Read 1 Comment

“Hidden charges, hidden problems”

Written on: 22/08/2014 by Bossjoakim (1 review written)

They were not at Heathrow airport UK but at a hotel 20 min away. It took me including telephone calls and waiting time more than an hour to get there, Sheraton skyline. This i was not aware of, i rented through rentalcars.com. I didn´t see it when i booked and it was not on my voucher. I was screwed. At the counter at Easirent, they more or less threatened me to cancel my prepaid insurance (rental cars) and take theirs, as it happens much more expensive dito. Otherwise they requested a… Read Full Review

Visit easirent.com
If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review

“Poor poor service”

Written on: 19/08/2014

Poor customer services. Had a chipped in my windscreen was given for different prices for it ranging from £58.75 to £86. All from different customer services advises. Only to find out you've taken £120. Where I come from they call that robbery... Hire at your peril!!!… Read Full Review

Visit easirent.com
If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review

“Designed around extra fees”

Written on: 18/08/2014 by 423Rankin (1 review written)

BEWARE - This company relies on low fees to come out on top when using online brokers that compare based on price. But once you are assigned to them they have a wide range of cleverly designed (barely legal?) methods of stealing from you. For example: - they will say your credit card does not work for the deposit payment and will refuse to let you use another card for deposit unless you include that other person as extra driver at cost of 50% of your actual rental price or pay for even more… Read Full Review

Visit easirent.com
If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review

“DO NOT USE”

Written on: 18/08/2014 by BJG8 (1 review written)

Please do yourself a favour, there are many companies out there not trying to rip you off and make life difficult. Be aware of how they try and make things difficult rather than easy. My experience at Gatwick and rise around me at the time show that research needs to be done before booking with them. I am happy for those with a good experience but if you have time to make another choice I would urge you to do so. It's as simple as that… Read Full Review

Visit easirent.com
If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review

“The worst”

Written on: 18/08/2014 by Ortega360 (1 review written)

They are very bad company ... I urge you to read feed back from other sites to see how bad they are in all different aspects ... Late , rude , uneffecient ... Don't even think to try them… Read Full Review

Visit easirent.com
If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review

“good compay and competitive prices.”

Written on: 17/08/2014 by 344Roberts (1 review written)

I have hired from easirent twice now and the level of service I have received has been great. the customer service is really good and the guys are happy to answer any questions or queries the cost to hire a car with easirent is far cheaper than going to you big company's like Arnold Clark etc. I would defiantly use easirent again they have a good choice of cars… Read Full Review

Visit easirent.com
If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review

“WARNING - DO NOT USE THIS COMPANY”

Written on: 16/08/2014 by NicholasLane (1 review written)

Booked through Easirent to pick up vehicle at Manchester Airport. Was given a mobile number to call when we arrived which I did, advised a car was despatched to pick us up and walked to taxi rank where we told to meet it. After another telephone call and a 20 minute wait with luggage a car arrived to pick us up. The rental firm is situated in a Marriott Hotel a couple of miles away from the airport. When we arrived we were surprised at the set up a small office at the back of the hotel. We… Read Full Review

Visit easirent.com
If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.

Fredsbuddy's Comment

Written on: 17/08/2014

Let us know if you get your money back?

Reply to this comment
If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review Read 1 Comment

“Easirent in Edimburgh”

Written on: 15/08/2014

When we arrived there were five other people waiting in the queue, not a lot, however still we had to wait more than one hour and a half under the sun with our 8 years old daughter, everyone in front of us in the line seemed to be having quite a lot of problems to get their rented car... in fact from the five groups waiting only three managed to get the car, the other two were arguing and could not take the car. I could not understand why until my horrid turn arrived. Despite having booked an… Read Full Review

Visit easirent.com
If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review

“Made me pay extra £230”

Written on: 15/08/2014 by Edge8 (2 reviews written)

In my email confirmation I was told to bring a credit card if I was a UK resident. I am not. When I collected the car Easirent insisted I pay the full excess on the car (an extra £230) because I didnt have a credit card. I felt cheated but too tired to argue after a 23 hour journey from Australia. Have tried countless times to complain to customer services but the company doesnt reply or even acknowledge the email. I found out that Easirent is not a member of the British Vehicle Rental and… Read Full Review

Visit easirent.com
If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.

Antri's Response to Edge8's Review

Written on: 23/08/2014

I do not see where is your problem , you wanted to rent a without giving a credit card as deposit? Sorry but you are the cheater here. You are renting a car not a bicycle. If you have had an accident , it would have cost hundred to thousand pounds. Giving just £230 is the minimum you could do . I work for a car hire company in other country and I we never rent cars to people without credit/debit cards, because is usually the customers who will never pay you the damage that occur because of their fault.

Reply to this comment
If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.

Edge8's reply to Antri's Comment

Written on: 23/08/2014

Wow Antri, I'm amazed that someone unrelated to the transaction has so much energy to write. But thanks for giving me the opportunity to clarify:
- I had already paid insurance for the car hire
- the company had told me I didn't need a credit card to cover the excess on a claim, should it transpire. When I arrived, I was charged £230 for not having my credit card with me.
- customer services after the event was non existent, leading me to complain online
I recommend others pay a bit more for a reputable firm, at least one that is registered by the bvrla, who can independently adjudicate on complaints

Reply to this comment
If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.

Antri's reply to Edge8's Comment

Written on: 23/08/2014

You booked directly with easirent or through a broker?
Because if you paid the broker for insurance it does not count as
insurance for the company you rent from. The broker gives you refund afterwards you pay for the damages you cause on the car.

Reply to this comment
If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.

Antri's reply to Antri's Comment

Written on: 23/08/2014

Also it depends for what kind of insurance you paid for. It was with zero excess? Only then credit card is not necessary!

Reply to this comment
If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.

Edge8's reply to Antri's Comment

Written on: 23/08/2014

Antri, I'm not sure why we are having this conversation. I wish Easirent customer services was as responsive as you are. It would have saved a lot of hassle. I booked directly through Easirent. I had little choice but to pay an extra £230 on arrival on top of the Easirent insurance. Check out other people's reviews who say the same thing, this was not an isolated incident and seems part of a pattern of ripping customers off.

I hope this answers your concerns as a viligant consumer.

Reply to this comment
If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.

Antri's reply to Edge8's Comment

Written on: 23/08/2014

You are right it is not my problem. I am just curious because I work in this market for years. Just do not feel you got ripped off, no car rental company rents car without cards, only if its zero excess. Read better the insurance policy before you rent a car before.
But easirent should obviously improve their customer service.

Reply to this comment
If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.

Edge8's reply to Antri's Comment

Written on: 23/08/2014

And their reservation information which states that you do not need a credit card when you collect

Reply to this comment
If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review Read 7 Comments

“My experience of Easirent”

Written on: 15/08/2014

On a recent trip to London I needed to hire a car and Easirent was the first company I contacted. This was the first time I have hired a car so I needed a lot of guidance regarding pick up and drop of times / fuel / insurance and the documents I had to produce when picking up the vehicle. I found Easirent so helpful I accepted the quote they gave me. My attitude is - if you are looking for something and the company you first choose are courteous and helpful and answer all your queries /… Read Full Review

Visit easirent.com
If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review

“Easirent car hire glasgow”

Written on: 14/08/2014

Car hire superb given a brand new jazz automatic. Pick up worked well from glasgow . You must wait at International arrivals for your connection bus for easirent. The office dealt with us in a most efficient and pleasant manner all aspects of the hire being explained fully. We were on our way within 20 mins and did 4 days enjoyable driving around the west of Scotland. Booking back in was just as good very easy to find and the same contact( I believe from the edinburgh office temporary for the… Read Full Review

Visit easirent.com
If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review

“Renting made easy...!!”

Written on: 14/08/2014 by Houston412 (1 review written)

What a great bunch of people Easirent are. They were very helpful and efficient through the whole process of renting from them and were really fexible in arranging pick up and drop off. Would use them again and again… Read Full Review

Visit easirent.com
If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
overview
easirent.com