hidden charges

Easirent Vehicle Rental www.easirent.com
★★★★☆
3.8
75.0% of users recommend this
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Deaconl1980's review of Easirent Vehicle Rental www.easirent.com

“hidden charges”

★★☆☆☆

written by Deaconl1980 on 21/07/2017

Quoted and paid online price including insurance and excess cover of £107 for one weeks hire of a hatchback. Upon picking up the vehicle I'm given a choice of a deposit of £1500 on a credit card or non refundable supplementary insurance of £104. Clearly miss sold further insurance on top of insurance doubling the cost of hire.
returned the vehicle 2 days earlier and nothing reimbursed on the hire. there are more reputable hire firms who have there costs more clear upfront and flexible.
if I was quoted £211 all in I could understand.

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Rentalgal's Comment

Written on: 29/07/2017

You purchased excess cover from a third party, NO rental company will accept an excess cover from a third party unless you leave them the excess. You stated you were given this option of leaving £1500 (the excess for higher class vehicles) but you either chose not to, or were not able to. I fail to see how this is Easirent's fault. All terms of renting, in regards to excess deposit, cards accepted etc are clearly printed on your confirmation voucher. I can only assume you failed to read those properly. Again, I fail to see how that is Easirent's fault.

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