ECarz Reviews - www.ecarz.co.uk

★★★★☆
4.4 / 5
96% of users recommend this
  • Customer Service

  • Value For Money

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Latest Reviews

★★★★★

“Great Service”

Written on: 12/12/2014 by JovanniMcCarthy (1 review written)

We hired a car through CheapCarRental.com, via Ecarz. Got exactly what we booked, great service at puck up and drop off, easy admin, no hassles on return, great little car. First rate service!… Read Full Review

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★★★★☆

“Car Hire from Auto Europe”

Written on: 30/11/2014 by SeynelesAlpes (1 review written)

Frankly, I don't know how they do it at the price. The car was a recent model and very clean, and the reception staff were friendly and helpful. The only hiccup was a bug in the payment system: my card was rejected several times for the guarantee payment, I had to ring my bank to get them to confirm that there were no restrictions on it, and I was about to leave without a car, though I 'd paid for it, when my card was finally accepted. This wasn't the staff's fault, but I feel I should mention… Read Full Review

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★★★★★

“Cheap and efficient”

Written on: 06/11/2014 by emilyrnewman (1 review written)

The quick online booking was a plus and the car hire went without a hitch. The price was the cheapest I could find and the staff at the terminal were friendly. Would definitely use again… Read Full Review

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★★★★☆

“Bit of a lengthy wait at reception but staff helpful...”

Written on: 01/11/2014 by 223Blackwell (1 review written)

Bit of a lengthy wait at reception but staff helpful and car ok… Read Full Review

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★☆☆☆☆

“Ripoff - hidden charges - long wait - wrong car”

Written on: 07/10/2014 by stevekguy (6 reviews written)

We rented a car for our holiday in Fuerteventura. We chose 'small city car (Fiat 500 or similar) from the airport. The rental company they sold us was called 'Goldcar.' When we arrived we had to wait for a minibus to take us to the office a couple of kilometres away where we then had to queue for an hour. They had no small city cars and we were forced to accept a Fiat Punto with a large dent in the doors. We were then charge 84 euros fuel deposit which we were told would be refunded in full if… Read Full Review

Ecarz.co.uk567's Response to stevekguy's Review

Written on: 07/10/2014

Hi there,

Many thanks for taking the time to review our company.

We are very sorry to learn that you were not happy with your recent car rental experience. We take customer satisfaction very seriously and should the service from any of the local suppliers fall short of customer expectation then we would want to know about this so that we are able to feed this back to the service provider in the hope that future customers so not experience such issues.

If you would like to contact us directly about this issue, please do so via the contact us form found at the bottom of our FAQ section and we will be able to pass your comments on to the local supplier for their consideration.

Once again, we are very sorry to hear about your experience however, we do hope that this does not deter you from using us to find your future car rental.

Kind regards,

ECarz

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Stevekguy's reply to Ecarz.co.uk567's Comment

Written on: 07/10/2014

I have just spent some time filling out the 'contact form' on your website and it will not 'submit.' I have also tried telephoning and got nowhere.

Do you have an email address?

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Stevekguy's reply to Ecarz.co.uk567's Comment

Written on: 09/10/2014

Well, I finally managed to submit my compaint using your web form, but so far no response at all. Empty words?

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Ecarz.co.uk567's Response to stevekguy's Review

Written on: 14/10/2014

Hi

Thank you for sending me your Booking Ref. This has been passed over to Customer Support who confirm they have your details and will be in contact with you.

Kind regards

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Ecarz.co.uk567's Response to stevekguy's Review

Written on: 10/10/2014

Hiya

I can't understand what the problem is, but if you can supply us with your booking reference then we'll look into it this end and ask somebody to contact you directly.
I do apologise for the problems you're having.
Kind regards

Customer Support

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Stevekguy's reply to Ecarz.co.uk567's Comment

Written on: 10/10/2014

My booking reference is 3006334. The problems with Goldcar are well documented here if you look at their reviews, my experience was certainly not unique. I have already had an unhelpful telephone conversation with your customer services department and sent you three emails. I also forgot to mention the 'hard sell' that Goldcar give you to force you to buy their 'extra insurance' backed up by the largest deposit I have ever been asked to pay if I declined to take it out. The reputation of your company is linked to the choice of car hire companies you sell for.

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Ecarz.co.uk567's Response to stevekguy's Review

Written on: 09/10/2014

So sorry you're having problems contacting us!

The contact us page and telephone number are both working, our tech guys have checked them out!

Hope to hear from you soon so we can answer your query.

Kind regards

Customer Support

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★★★★★

“Simple enquiry, competitive price, excellent service,...”

Written on: 29/08/2014 by KamrynHagan455 (1 review written)

Hello Carz, I am not computer or ' on line ' minded but your enquiry and application form made life unexpectedly easy, the Two week hire cheaper than I expected, a choice of vehicles was offered, I enjoyed an excellent service from everyone I dealt with and will certainly recommend you to family and friends; Thank you… Read Full Review

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★★★★☆

“Good price. none of the usual hidden extras.”

Written on: 03/08/2014

The price was better than any of the other internet searches I did, and there was help at the other end of the phone to reassure me about the deal. Alamo were great at the other end, and there was no attempt to add extras, in fact it was pointed out to us that we should fill the tank before returning the car, as it would cost us a lot if they filled it. It would be helpful if the supplier was named on the e-voucher, as we had a bit of a panic establishing it was Alamo when we arrived to… Read Full Review

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★★★☆☆

“Took ages to pick up car”

Written on: 28/07/2014 by Kaseyy1975 (1 review written)

The check in desk at Faro airport took ages to sort out rental despite already having my details from a previous rental. The car was apparently in good condition, but on inspection I found atleast 8 scratches and marks which had to be reported before driving off which entailed waiting again at the check in desk! To be fair, once we had sorted out the additional changes to the paperwork, I had no problem with the car and returning it at the end of the rental was quick and easy… Read Full Review

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★★★★☆

“The actual company Goldcar, i was not happy with. We...”

Written on: 21/07/2014 by quSparks350 (1 review written)

The actual company Goldcar, i was not happy with. We waited nearly one hour to be collected from the airport to the car collection point. Goldcar employees did not have any logo uniform or logo bus. Therefore there was no way of knowing who was collecting at the airport. At the car collection point the employee did not go through the hire contract and inform me that £800 deposit was going be taken… Read Full Review

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★★★★★

“Fantastic Fiat 500 convertable for a good price in...”

Written on: 19/07/2014 by Elisabeths26 (1 review written)

Fantastic Fiat 500 convertable for a good price in Tuscany!… Read Full Review

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★★★★★

“Fuss free car hire”

Written on: 18/07/2014 by Robb377 (1 review written)

This was my first time using ECarz. Very straightforward to use - basically pressing buttons, good price for weekend car hire, telephone support if required. I will definitely use the site again and recommend it to other travellers… Read Full Review

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★★★★☆

“Good service all round and swift pickup times. Rude...”

Written on: 06/07/2014 by Meghang422 (1 review written)

Good service all round and swift pickup times. Rude customer service people behind the desk though… Read Full Review

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★★★★☆

“Slight Problem with booking”

Written on: 29/06/2014 by alan.smith.562 (1 review written)

When I booked my car hire the confirmation e-mail went astray. I did query this several times by e-mail, but got no response. Worried as less than a week before hire. A telephone call quickly resolved problem, operator resent e-mail and all good from there, pity emails did not give same. Hire car a little older than expected (2013 car with 41000 on clock) but performed as required for my US Road trip… Read Full Review

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★☆☆☆☆

“not easy to contact”

Written on: 18/06/2014 by Houston291 (1 review written)

I have been trying to contact ecarz using their online form as well as phoning (at 10p a minute) but no one responds. Very frustrating… Read Full Review

Ecarz.co.uk567's Comment

Written on: 19/06/2014

Hi there

So sorry that you've had problems getting through to our company.

All customers that we receive emails from are replied to as quickly as possible, however there can be delays in response if we need to contact the supplier regarding your query.

Our phone numbers have recently changed so that customers no longer have to pay higher rates than normal to contact us.

Once again we apologise for any inconvenience caused
Kind regards

ECarz.co.uk

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Ecarz.co.uk567's Comment

Written on: 20/06/2014

Hi

Sorry but our previous comment has been edited and the new phone numbers have been removed?

Please contact us and we will respond directly.

We apologise again, thank you

Kind regards

ECarz.co.uk

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★★★★☆

“Value for Money”

Written on: 17/06/2014 by BilalMRU (1 review written)

I was very happy with the car I got from the rental company a brand new Fiat 500. The car is very cute and ideal for 1 or 2 persons. It was a no fuss, no nonsense experience all at a great price for the car. I have to mention that the add ons (extra insurance, GPS etc) were very expensive. Renting a GPS for 1 week costs me more than buying a new one, but since I am not very familiar with Manchester, I had to rent the GPS despite being very expensive… Read Full Review

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★★★★★

“ First time I have rented a car from hire firm.”

Written on: 10/06/2014

Very, very good service at Edinburgh Airport. Will certainly use your firm again, no complaints at all. Thanks again. John… Read Full Review

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★★★★☆

“Holiday comes first.”

Written on: 08/06/2014 by 262Sullivan (1 review written)

I think car hire is getting more strict and less relaxed these days. my experience was in accordance with that and the car hire company i opted for was one with reputation. However they turned out to be the less flexible ones. My coverage allowance been nearly exceed, my fuel had to be twice re-tanked since the air bubble in the car did not make them to believe i fully filled up the car and actually I had a very different car from what I originally been thinking to get. (Instead of a Ford Focus… Read Full Review

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★★★★☆

“Nice and easy”

Written on: 06/06/2014 by lnMcGregor478 (1 review written)

All went very well. Good car and was happy Price decent and good service… Read Full Review

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★★★★★

“Lovely Black Beauty”

Written on: 30/05/2014 by Jaceyq299 (1 review written)

Excellent customer service when we arrived to pick up car at Faro Airport on 19/05/14 (am.). Car was lovely & clean & probably only a couple of months old. Very nifty little petrol engine & excellent air conditioning (I'm still chilled!!!!.)… Read Full Review

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★★★★★

“Great Service”

Written on: 23/05/2014 by vtPurcell461 (1 review written)

Nothing to complain. Everything went as planned and we enjoyed a nice car for a good price… Read Full Review

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