ECarz Reviews - www.ecarz.co.uk

★★★★☆
4.4 / 5
373
95% of users recommend this
  • Customer Service

  • Value For Money

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Latest Reviews

★★★★★

“Easy!”

Written on: 06/07/2015 by lgChapman280 (1 review written)

Everything was easy from booking to collecting the car. Normal upsell from the provider once you get to the rental place (in my case Hertz), but no problems at all. Would definitely recommend using this site for your car hire needs… Read Full Review

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★★★★★

“A great experience”

Written on: 17/06/2015 by markydavis (1 review written)

Used this for 8 days car hire in Italy and found that they offered the best spread of cars at the best prices using many of the known rental companies. It was all very clear what I was getting and what I wasn't and the voucher was issued to me by email with no problems. The actual car hire experience was the best I have had with collection and drop off being very easy not to mention the fact that they upgraded our car so we were more than satisfied… Read Full Review

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★★★★☆

“Does what it says on the tin”

Written on: 12/06/2015 by Kaia341 (1 review written)

Reasonably priced rental with no hassle on booking or collection. We had the usual annoyance of having to pay for an expensive full tank of petrol regardless of what we used with a fill up charge, but this was the policy of the hire company & eCarz voucher did warn us of this… Read Full Review

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★☆☆☆☆

“Warning ”

Written on: 08/06/2015 by Moonpig123 (1 review written)

Maybe a cheap insurance company! HOWEVER!! Within less then 30 minutes of registering with the company, I had "have you a accident recently" company ringing,messaging and emailing, And every day since registering so it was clear that my contact details had been sold to multiple company's! Avoid giving the company any telephone details at all!!!… Read Full Review

Ecarz.co.uk567's Response to Moonpig123's Review

Written on: 12/06/2015

Hi there,

Thank you for your review of our company. However, we would like to advise you that Ecarz.co.uk is not an insurance company, we are a car hire website providing customers with great value car rental in locations across the world.

Secondly, we would like to assure you that we DO NOT pass any personal details from our customers on to third party companies.

We hope this clears up any confusion and that you are not deterred from using Ecarz.co.uk to find your future car hire.

Kind regards,

Ecarz.co.uk

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★★★★★

“car hire made easy”

Written on: 30/05/2015 by RomanCallahan362 (1 review written)

could not fault the car hire in any way,from booking to picking the car up and dropping off,will use again and happy to recommend… Read Full Review

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★★★★★

“Efficient service”

Written on: 20/05/2015 by Burnham104 (1 review written)

Easy booking, easy pick up, easy drop off, easy administration, easy rental!… Read Full Review

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★★★★★

“Awesome car rental”

Written on: 14/05/2015 by ivMiller152 (1 review written)

Collected my car from a reputable dealer in Warsaw, Poland. Fantastic service, upgraded car & awesome price. I have since rented several cars & each time I have been treated very well; will definitely use the car rental web-site for all future bookings… Read Full Review

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★★★★☆

“Helpful staff”

Written on: 08/05/2015 by Izabelle1955 (1 review written)

I hired a car at Gatwick Airport where I was met by friendly staff. During the hire I received a phone call warning of airport construction and problems with returns to my terminal and telling me that I would have to return the car to the other terminal. This would have been very inconvenient for me as I have reduced mobility, but an agent was allowed to drive me to the correct departure area and he helped me to the special assistance office. I appreciated the solution… Read Full Review

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★★★★☆

“Overall very good, quick and easy to book, great...”

Written on: 28/04/2015 by verbero (1 review written)

Overall very good, quick and easy to book, great price, new car (700 miles ) only problem was as it was a new system, the collection paperwork took too long as the staff member did not have training, only a typed manual… Read Full Review

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★★★☆☆

“Review of ECarz”

Written on: 03/04/2015 by Chrisfuse (1 review written)

It was not clear which desk of car hire to go to. Eventually Euro car took the voucher but seemed reluctant. Why is the voucher not more specific about the Agent ? The car was very good and in excellent condition. The insurance penalty was not needed but at over £1200.00 was too high The computer system for Auto car was very slow and the process was overall slow… Read Full Review

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★★★★★

“Quick and easy! No hassle!”

Written on: 12/02/2015 by Anayal352 (1 review written)

Booking process was quick and easy. Documentation sent was easy to deal with. Email reminders were sent in good time to ensure that I had all the correct documents for picking up the car… Read Full Review

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★★★★☆

“easy enough”

Written on: 28/01/2015 by Lennymore (1 review written)

Ecarz was straightforward enough but got stung by the actual car supply company with a huge security deposit & hidden charges. Avoid Hertz!!… Read Full Review

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★★★★★

“Cheap and super service”

Written on: 09/01/2015

I rent car all the times. One of the best around for sure. Price are very competitive and excellent customer service. Will do it again… Read Full Review

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★★★★★

“Great Service”

Written on: 12/12/2014 by JovanniMcCarthy (1 review written)

We hired a car through CheapCarRental.com, via Ecarz. Got exactly what we booked, great service at puck up and drop off, easy admin, no hassles on return, great little car. First rate service!… Read Full Review

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★★★★☆

“Car Hire from Auto Europe”

Written on: 30/11/2014 by SeynelesAlpes (1 review written)

Frankly, I don't know how they do it at the price. The car was a recent model and very clean, and the reception staff were friendly and helpful. The only hiccup was a bug in the payment system: my card was rejected several times for the guarantee payment, I had to ring my bank to get them to confirm that there were no restrictions on it, and I was about to leave without a car, though I 'd paid for it, when my card was finally accepted. This wasn't the staff's fault, but I feel I should mention… Read Full Review

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★★★★★

“Cheap and efficient”

Written on: 06/11/2014 by emilyrnewman (1 review written)

The quick online booking was a plus and the car hire went without a hitch. The price was the cheapest I could find and the staff at the terminal were friendly. Would definitely use again… Read Full Review

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★★★★☆

“Bit of a lengthy wait at reception but staff helpful...”

Written on: 01/11/2014 by 223Blackwell (1 review written)

Bit of a lengthy wait at reception but staff helpful and car ok… Read Full Review

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★☆☆☆☆

“Ripoff - hidden charges - long wait - wrong car”

Written on: 07/10/2014 by stevekguy (6 reviews written)

We rented a car for our holiday in Fuerteventura. We chose 'small city car (Fiat 500 or similar) from the airport. The rental company they sold us was called 'Goldcar.' When we arrived we had to wait for a minibus to take us to the office a couple of kilometres away where we then had to queue for an hour. They had no small city cars and we were forced to accept a Fiat Punto with a large dent in the doors. We were then charge 84 euros fuel deposit which we were told would be refunded in full if… Read Full Review

Ecarz.co.uk567's Response to stevekguy's Review

Written on: 07/10/2014

Hi there,

Many thanks for taking the time to review our company.

We are very sorry to learn that you were not happy with your recent car rental experience. We take customer satisfaction very seriously and should the service from any of the local suppliers fall short of customer expectation then we would want to know about this so that we are able to feed this back to the service provider in the hope that future customers so not experience such issues.

If you would like to contact us directly about this issue, please do so via the contact us form found at the bottom of our FAQ section and we will be able to pass your comments on to the local supplier for their consideration.

Once again, we are very sorry to hear about your experience however, we do hope that this does not deter you from using us to find your future car rental.

Kind regards,

ECarz

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Stevekguy's reply to Ecarz.co.uk567's Comment

Written on: 07/10/2014

I have just spent some time filling out the 'contact form' on your website and it will not 'submit.' I have also tried telephoning and got nowhere.

Do you have an email address?

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Stevekguy's reply to Ecarz.co.uk567's Comment

Written on: 09/10/2014

Well, I finally managed to submit my compaint using your web form, but so far no response at all. Empty words?

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Ecarz.co.uk567's Response to stevekguy's Review

Written on: 14/10/2014

Hi

Thank you for sending me your Booking Ref. This has been passed over to Customer Support who confirm they have your details and will be in contact with you.

Kind regards

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Ecarz.co.uk567's Response to stevekguy's Review

Written on: 10/10/2014

Hiya

I can't understand what the problem is, but if you can supply us with your booking reference then we'll look into it this end and ask somebody to contact you directly.
I do apologise for the problems you're having.
Kind regards

Customer Support

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Stevekguy's reply to Ecarz.co.uk567's Comment

Written on: 10/10/2014

My booking reference is 3006334. The problems with Goldcar are well documented here if you look at their reviews, my experience was certainly not unique. I have already had an unhelpful telephone conversation with your customer services department and sent you three emails. I also forgot to mention the 'hard sell' that Goldcar give you to force you to buy their 'extra insurance' backed up by the largest deposit I have ever been asked to pay if I declined to take it out. The reputation of your company is linked to the choice of car hire companies you sell for.

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Ecarz.co.uk567's Response to stevekguy's Review

Written on: 09/10/2014

So sorry you're having problems contacting us!

The contact us page and telephone number are both working, our tech guys have checked them out!

Hope to hear from you soon so we can answer your query.

Kind regards

Customer Support

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★★★★★

“Simple enquiry, competitive price, excellent service,...”

Written on: 29/08/2014 by KamrynHagan455 (1 review written)

Hello Carz, I am not computer or ' on line ' minded but your enquiry and application form made life unexpectedly easy, the Two week hire cheaper than I expected, a choice of vehicles was offered, I enjoyed an excellent service from everyone I dealt with and will certainly recommend you to family and friends; Thank you… Read Full Review

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★★★★☆

“Good price. none of the usual hidden extras.”

Written on: 03/08/2014

The price was better than any of the other internet searches I did, and there was help at the other end of the phone to reassure me about the deal. Alamo were great at the other end, and there was no attempt to add extras, in fact it was pointed out to us that we should fill the tank before returning the car, as it would cost us a lot if they filled it. It would be helpful if the supplier was named on the e-voucher, as we had a bit of a panic establishing it was Alamo when we arrived to… Read Full Review

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