ECarz Reviews - www.ecarz.co.uk

★★★★☆
4.4 / 5
96% of users recommend this
  • Customer Service

  • Value For Money

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Latest Reviews

★★★★★

“Simple enquiry, competitive price, excellent service,...”

Written on: 29/08/2014 by KamrynHagan455 (1 review written)

Hello Carz, I am not computer or ' on line ' minded but your enquiry and application form made life unexpectedly easy, the Two week hire cheaper than I expected, a choice of vehicles was offered, I enjoyed an excellent service from everyone I dealt with and will certainly recommend you to family and friends; Thank you… Read Full Review

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★★★★☆

“Good price. none of the usual hidden extras.”

Written on: 03/08/2014

The price was better than any of the other internet searches I did, and there was help at the other end of the phone to reassure me about the deal. Alamo were great at the other end, and there was no attempt to add extras, in fact it was pointed out to us that we should fill the tank before returning the car, as it would cost us a lot if they filled it. It would be helpful if the supplier was named on the e-voucher, as we had a bit of a panic establishing it was Alamo when we arrived to… Read Full Review

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★★★☆☆

“Took ages to pick up car”

Written on: 28/07/2014 by Kaseyy1975 (1 review written)

The check in desk at Faro airport took ages to sort out rental despite already having my details from a previous rental. The car was apparently in good condition, but on inspection I found atleast 8 scratches and marks which had to be reported before driving off which entailed waiting again at the check in desk! To be fair, once we had sorted out the additional changes to the paperwork, I had no problem with the car and returning it at the end of the rental was quick and easy… Read Full Review

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★★★★☆

“The actual company Goldcar, i was not happy with. We...”

Written on: 21/07/2014 by quSparks350 (1 review written)

The actual company Goldcar, i was not happy with. We waited nearly one hour to be collected from the airport to the car collection point. Goldcar employees did not have any logo uniform or logo bus. Therefore there was no way of knowing who was collecting at the airport. At the car collection point the employee did not go through the hire contract and inform me that £800 deposit was going be taken… Read Full Review

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★★★★★

“Fantastic Fiat 500 convertable for a good price in...”

Written on: 19/07/2014 by Elisabeths26 (1 review written)

Fantastic Fiat 500 convertable for a good price in Tuscany!… Read Full Review

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★★★★★

“Fuss free car hire”

Written on: 18/07/2014 by Robb377 (1 review written)

This was my first time using ECarz. Very straightforward to use - basically pressing buttons, good price for weekend car hire, telephone support if required. I will definitely use the site again and recommend it to other travellers… Read Full Review

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★★★★☆

“Good service all round and swift pickup times. Rude...”

Written on: 06/07/2014 by Meghang422 (1 review written)

Good service all round and swift pickup times. Rude customer service people behind the desk though… Read Full Review

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★★★★☆

“Slight Problem with booking”

Written on: 29/06/2014 by alan.smith.562 (1 review written)

When I booked my car hire the confirmation e-mail went astray. I did query this several times by e-mail, but got no response. Worried as less than a week before hire. A telephone call quickly resolved problem, operator resent e-mail and all good from there, pity emails did not give same. Hire car a little older than expected (2013 car with 41000 on clock) but performed as required for my US Road trip… Read Full Review

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★☆☆☆☆

“not easy to contact”

Written on: 18/06/2014 by Houston291 (1 review written)

I have been trying to contact ecarz using their online form as well as phoning (at 10p a minute) but no one responds. Very frustrating… Read Full Review

Ecarz.co.uk567's Comment

Written on: 19/06/2014

Hi there

So sorry that you've had problems getting through to our company.

All customers that we receive emails from are replied to as quickly as possible, however there can be delays in response if we need to contact the supplier regarding your query.

Our phone numbers have recently changed so that customers no longer have to pay higher rates than normal to contact us.

Once again we apologise for any inconvenience caused
Kind regards

ECarz.co.uk

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Ecarz.co.uk567's Comment

Written on: 20/06/2014

Hi

Sorry but our previous comment has been edited and the new phone numbers have been removed?

Please contact us and we will respond directly.

We apologise again, thank you

Kind regards

ECarz.co.uk

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★★★★☆

“Value for Money”

Written on: 17/06/2014 by BilalMRU (1 review written)

I was very happy with the car I got from the rental company a brand new Fiat 500. The car is very cute and ideal for 1 or 2 persons. It was a no fuss, no nonsense experience all at a great price for the car. I have to mention that the add ons (extra insurance, GPS etc) were very expensive. Renting a GPS for 1 week costs me more than buying a new one, but since I am not very familiar with Manchester, I had to rent the GPS despite being very expensive… Read Full Review

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★★★★★

“ First time I have rented a car from hire firm.”

Written on: 10/06/2014

Very, very good service at Edinburgh Airport. Will certainly use your firm again, no complaints at all. Thanks again. John… Read Full Review

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★★★★☆

“Holiday comes first.”

Written on: 08/06/2014 by 262Sullivan (1 review written)

I think car hire is getting more strict and less relaxed these days. my experience was in accordance with that and the car hire company i opted for was one with reputation. However they turned out to be the less flexible ones. My coverage allowance been nearly exceed, my fuel had to be twice re-tanked since the air bubble in the car did not make them to believe i fully filled up the car and actually I had a very different car from what I originally been thinking to get. (Instead of a Ford Focus… Read Full Review

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★★★★☆

“Nice and easy”

Written on: 06/06/2014 by lnMcGregor478 (1 review written)

All went very well. Good car and was happy Price decent and good service… Read Full Review

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★★★★★

“Lovely Black Beauty”

Written on: 30/05/2014 by Jaceyq299 (1 review written)

Excellent customer service when we arrived to pick up car at Faro Airport on 19/05/14 (am.). Car was lovely & clean & probably only a couple of months old. Very nifty little petrol engine & excellent air conditioning (I'm still chilled!!!!.)… Read Full Review

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★★★★★

“Great Service”

Written on: 23/05/2014 by vtPurcell461 (1 review written)

Nothing to complain. Everything went as planned and we enjoyed a nice car for a good price… Read Full Review

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★★★★☆

“Mallorca car hire”

Written on: 15/05/2014 by Norwoodhh90 (1 review written)

Excellent car. 15 minute wait for queue at check out, no queue at in. Brand new car no hire car stickers which was great was treated like a normal driver, colour metalic brown not your standard white as in other countries. Car meet all expectations and more. Pick up place was well sign posted, and drop off point was well signed when returning the car at the airport drop off point. will us the company again… Read Full Review

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★★★★★

“veral”

Written on: 12/05/2014 by Wise400 (1 review written)

Car taken at the airport in Prague, attentive staff, were very satisfied with the car, the navigator did not book in advance, took him already at the design of the car and problems on the road was not. Thank you!… Read Full Review

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★★★★★

“Car pick up”

Written on: 08/05/2014 by Yareli475 (1 review written)

Website was easy. The paperwork for Administration was very straightforward. Liked getting the reminder about the hire a few days before. Very helpful staff at Inverness airport… Read Full Review

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★★★★★

“Quick seamless process”

Written on: 06/05/2014

Booking with ecarz was simplicity itself, and produced the most competitive result, on this occasion with Hertz. All the routine collect and return procedure went very smoothly, and would not hesitate to use ecarz again… Read Full Review

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★★★★★

“enterprise”

Written on: 01/05/2014 by Tatee377 (1 review written)

The offered car (Vauxhall Insignia) proved to be brilliant with that diesel engine just like to service provided by Enterprise. They only authorized on 200 GBP on my credit card despite my previous experience with another hiring company asking for 1250 GPB... Overall it was a really good value for my money, would go for it again… Read Full Review

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