ECarz Reviews - www.ecarz.co.uk

★★★★☆
4.3 / 5
383
95% of users recommend this
  • Customer Service

  • Value For Money

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Latest Reviews

★★★★★

“good hire company”

Written on: 01/02/2016 by Bennettkm350 (1 review written)

good prices, good service, no hidden extras - make sure that you have CDW excess insurance BEFORE you go… Read Full Review

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★★★★☆

“Good deal”

Written on: 05/01/2016 by Ray127 (1 review written)

Easy to use website and value for money. The car we got was clean and tidy and the walk to the pickup and drop-off points was just a few minutes. The service give over phone and at the pick up counter was good and customer friendly. No problems with the car during the rented period. I would use eCarz in the near-future again in case I needed a car again. plus point was that there were no hidden costs during booking and collecting the car. Keep up the good service and value for money. Keep up… Read Full Review

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★★★★☆

“Scruffy car but cheap”

Written on: 07/11/2015 by Oxter (2 reviews written)

First car given the cig. lighter socket was fused so our sat nav was no good. Discovered before leaving. Immediate exchange given. Bodywork was scruffy - a Europcar one but it drove ok for a 1 litre. Very little power as expected but economical. No hassle at all at desk. Quick check on return and signed off as full and undamaged. … Read Full Review

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★★★★☆

“Scruffy car but cheap”

Written on: 07/11/2015 by Oxter (2 reviews written)

First car given the cig. lighter socket was fused so our sat nav was no good. Discovered before leaving. Immediate exchange given. Bodywork was scruffy - a Europcar one but it drove ok for a 1 litre. Very little power as expected but economical. No hassle at all at desk. Quick check on return and signed off as full and undamaged. … Read Full Review

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★★★★☆

“Car hire in Scotland”

Written on: 13/09/2015

I collected my rental car from Thrifty at Inverness Airport. It was meet and greet so I was quickly transferred to the hire depot and quickly completed the paperwork. All was very efficient and staff were friendly. I chose the cheapest hire available and paid well in advance and was very pleased to be given a free upgrade. I would use this company again… Read Full Review

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★★★★★

“Great price/performance ratio for the car rental service”

Written on: 31/08/2015 by 297Perez (1 review written)

I love the way this service works, especially the way it found me proper car and let me make a reservation effortlessly. The service itself was very good and I would recommend it with no hesitation. I've rented 3 cars in 2 different location for my family holiday. Everything was as expected and with no problems… Read Full Review

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★★★★★

“super service”

Written on: 05/08/2015

A last minute booking -less than twelve hours before needing to pick up the car. We made a late night phone call to the 24 hr call centre to check if a car would be available as the booking email said they needed 72 hrs to confirm the booking. We were told to go to europcar on arrival at the airport. By the time we left Manchester, we had no idea if the car booking would have gone through. On arrival in Corsica we were able to log on to email using the free airport wifi and sure enough the… Read Full Review

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★☆☆☆☆

“Refused to provide any vehical”

Written on: 14/07/2015 by Pryor-peach (1 review written)

I was returning to the UK to assist my disabled parents I booked a 4 door car from ECARZ on the 9th July to be collected from Newcastle Airport at 5 pm 10th July. Unfortunately KLM had to delay my flight 6 hours, I missed my connecting flight and could not reach Newcaste Airport till 8.30am on the 11th July. however I emailed the company from the airport and my husband also sent an email.. When I visited the Eurocar desk in Newcastle airport they said as I had not shown on the day I could not… Read Full Review

Ecarz.co.uk567's Response to Pryor-peach's Review

Written on: 16/07/2015

Hi there

Thank you for your review of Ecarz.co.uk.

We are very sorry to hear you are not happy with the service you have received and we would like to apologise on behalf of the supplier for any inconvenience caused by the car not being available when you arrived at your pick up location. Unfortunately, when suppliers are not aware of circumstances and customers do not arrive on the flight number provided with their booking details, the rental car can be given to another customer as the booking is presumed to be a "no show". If you contacted us regarding the delays you experienced, it is likely that any emails did not get passed on quickly as being a broker, our customer support is not open 24/7. The best thing to do in this situation is to contact the supplier directly using the contact details on your rental voucher.

However, if you have already contacted us and we have confirmed your case is being looked in to, please rest assured we will do everything we can to help. The 20 days response guide-time is because the supplier will need to be contacted and we have to wait for a response while they look in to this for you.

If the suppliers decision is not to refund you for your rental booking, the only thing we can suggest is that you contact your Travel Insurance company or Credit Card company (if you paid for your car hire booking with a Credit Card) to find out if you are covered by them, though please note this will depend on the type of cover provided by your policy.

Once again, we are very sorry that your experience of Ecarz.co.uk is not positive and we hope this does not deter you from using us to find your future car hire.

Kind regards,

Ecarz.co.uk

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★☆☆☆☆

“Refused to provide any vehical”

Written on: 14/07/2015 by Pryor-peach (1 review written)

I was returning to the UK to assist my disabled parents I booked a 4 door car from ECARZ on the 9th July to be collected from Newcastle Airport at 5 pm 10th July. Unfortunately KLM had to delay my flight 6 hours, I missed my connecting flight and could not reach Newcaste Airport till 8.30am on the 11th July. however I emailed the company from the airport and my husband also sent an email.. When I visited the Eurocar desk in Newcastle airport they said as I had not shown on the day I could not… Read Full Review

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★★☆☆☆

“A curate's egg ( good in parts)”

Written on: 10/07/2015 by ypShepherd167 (1 review written)

Booking was a quick and easy affair and if you find no problems, they are as competitive as anyone. However, should you subsequently find a problem with your booking, their support strategy is to put you off in the hopes the problem will go away. A case of hanging the customer out to dry… Read Full Review

Ecarz.co.uk567's Comment

Written on: 13/07/2015

Hi there

Thank you for your review of Ecarz.

We are very sorry to hear you had a problem with your reservation. Our aim is to provide good value car hire and good customer service. We are always very sorry to hear from a customer that feels this has not been the case.

If you would like us to look in to your query again or require any other assistance, please contact us via the Contact page on our website and we will be happy to help you.

Kind regards,

Ecarz.co.uk

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Doun2Others's Comment

Written on: 18/07/2015

Well, it's now the 18th and no response ( again) to my reply to the above. It would appear that personnel in your organisation are not all on the same wavelength.


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★★★★★

“Easy!”

Written on: 06/07/2015 by lgChapman280 (1 review written)

Everything was easy from booking to collecting the car. Normal upsell from the provider once you get to the rental place (in my case Hertz), but no problems at all. Would definitely recommend using this site for your car hire needs… Read Full Review

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★★★★★

“A great experience”

Written on: 17/06/2015 by markydavis (1 review written)

Used this for 8 days car hire in Italy and found that they offered the best spread of cars at the best prices using many of the known rental companies. It was all very clear what I was getting and what I wasn't and the voucher was issued to me by email with no problems. The actual car hire experience was the best I have had with collection and drop off being very easy not to mention the fact that they upgraded our car so we were more than satisfied… Read Full Review

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★★★★☆

“Does what it says on the tin”

Written on: 12/06/2015 by Kaia341 (1 review written)

Reasonably priced rental with no hassle on booking or collection. We had the usual annoyance of having to pay for an expensive full tank of petrol regardless of what we used with a fill up charge, but this was the policy of the hire company & eCarz voucher did warn us of this… Read Full Review

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★☆☆☆☆

“Warning ”

Written on: 08/06/2015 by Moonpig123 (1 review written)

Maybe a cheap insurance company! HOWEVER!! Within less then 30 minutes of registering with the company, I had "have you a accident recently" company ringing,messaging and emailing, And every day since registering so it was clear that my contact details had been sold to multiple company's! Avoid giving the company any telephone details at all!!!… Read Full Review

Ecarz.co.uk567's Response to Moonpig123's Review

Written on: 12/06/2015

Hi there,

Thank you for your review of our company. However, we would like to advise you that Ecarz.co.uk is not an insurance company, we are a car hire website providing customers with great value car rental in locations across the world.

Secondly, we would like to assure you that we DO NOT pass any personal details from our customers on to third party companies.

We hope this clears up any confusion and that you are not deterred from using Ecarz.co.uk to find your future car hire.

Kind regards,

Ecarz.co.uk

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★★★★★

“car hire made easy”

Written on: 30/05/2015 by RomanCallahan362 (1 review written)

could not fault the car hire in any way,from booking to picking the car up and dropping off,will use again and happy to recommend… Read Full Review

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★★★★★

“Efficient service”

Written on: 20/05/2015 by Burnham104 (1 review written)

Easy booking, easy pick up, easy drop off, easy administration, easy rental!… Read Full Review

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★★★★★

“Awesome car rental”

Written on: 14/05/2015 by ivMiller152 (1 review written)

Collected my car from a reputable dealer in Warsaw, Poland. Fantastic service, upgraded car & awesome price. I have since rented several cars & each time I have been treated very well; will definitely use the car rental web-site for all future bookings… Read Full Review

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★★★★☆

“Helpful staff”

Written on: 08/05/2015 by Izabelle1955 (1 review written)

I hired a car at Gatwick Airport where I was met by friendly staff. During the hire I received a phone call warning of airport construction and problems with returns to my terminal and telling me that I would have to return the car to the other terminal. This would have been very inconvenient for me as I have reduced mobility, but an agent was allowed to drive me to the correct departure area and he helped me to the special assistance office. I appreciated the solution… Read Full Review

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★★★★☆

“Overall very good, quick and easy to book, great...”

Written on: 28/04/2015 by verbero (1 review written)

Overall very good, quick and easy to book, great price, new car (700 miles ) only problem was as it was a new system, the collection paperwork took too long as the staff member did not have training, only a typed manual… Read Full Review

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★★★☆☆

“Review of ECarz”

Written on: 03/04/2015 by Chrisfuse (1 review written)

It was not clear which desk of car hire to go to. Eventually Euro car took the voucher but seemed reluctant. Why is the voucher not more specific about the Agent ? The car was very good and in excellent condition. The insurance penalty was not needed but at over £1200.00 was too high The computer system for Auto car was very slow and the process was overall slow… Read Full Review

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