Written on: 13/08/2012 by Herald (1 review written)
I booked a VW Touran (a 7-person car) with Doyouspain and they confirmed the booking. The car had to be picked up at Europecar.
At Europecar they gave me a Seat Altea (much smaller car, max 5 persons). Europecar explained that they have received a reservation for another/cheaper category than VW Touran. They asked me to complain with Doyouspain, because they made their job stressful because of this.
I complained by email with Doyouspain, but even after a week no reaction.
So in short, in my case:
- Doyouspain did not deliver what they promissed, they make cheaper reservations with third parties.
- Doyouspain has no proper customer service, if you have a problem, don't expect any help from them.
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