Discover Car Hire Reviews - www.discovercarhire.com

★★★★☆
3.9 / 5
81
71% of users recommend this
  • Customer Service

  • Value For Money

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Latest Reviews

★★☆☆☆

“Watch out for additional extras and hidden charges ”

Written on: 10/08/2016 by Jaidyn212 (1 review written)

According to my booking the total rental cost would be £346.65. The amount I actually paid after the additional extras (Eur66 per child seat and same again for additional driver - cost not indicated on bill!) and hidden extras (additional insurance / fuel) was £633.84. The car I received (the car rental company was Record Go) was not as big as the one I selected and had a high mileage, and a number of people complained about very long waits to get keys. Overall, the price wasn't actually… Read Full Review

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★★☆☆☆

“Very poor at dealing with compliants”

Written on: 28/07/2016 by arnott72 (1 review written)

If you have a problem with the rental company they use to deliver the service to you, they are very poor at dealing with the complaint. They clearly do very little diligence on their suppliers or certainly don't care if they provide poor service or damaged vehicles. If you happen to select a car that is being provided by a poor company locally then you are in the hands of the gods. Beware and using Discovery unless you can research the actual provider on the ground… Read Full Review

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★★★★★

“Very happy, everything happened as booked/planned”

Written on: 07/02/2016 by George_Nickolson (1 review written)

Everything is so convenient from booking a car to taking a car & then returning a car. Quality of car is also very good. A very good choice… Read Full Review

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★★★★★

“Great service!”

Written on: 08/01/2016 by AlmaGalbraith (1 review written)

It was my 3-rd booking, and I am very satisfied. Reservation process was fast, clear and car in a perfect state. Will be glad to use your services again, guys!… Read Full Review

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★☆☆☆☆

“Hidden costs!”

Written on: 06/10/2015

Rented a car from Lisbon to Porto for one day. Chatted with staff about pick-up and drop-off locations (addresses of which are not given on the website). Was encouraged to do a hotel pick-up free of charge. After I made the booking, the rental car company told me there was a 25€ supplement. It took four messages and a new chat to get Discover Car Hire to apologize!! None of the supplements are listed on the website. Everything is discovered when you pick-up the car and have to pay directly to… Read Full Review

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★☆☆☆☆

“Be careful!!”

Written on: 25/09/2015 by Templeton91 (1 review written)

Very disappointed. Plenty hidden fees. From 95 EUR, finally you pay 300EUR.First of all you must read terms and conditions. Forget about 24/7 service. Didint work for at least 5 hrs I was calling. Don't recommend!… Read Full Review

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★★★☆☆

“Not a reliable service ”

Written on: 08/09/2015 by Mason240 (1 review written)

The booking process was perfect. Problems started when arrived to destination. I ordered a Citroën Picasso C4 to be picked up at Thessaloniki airport. I got the name of the fellow company and told they will have a shuttle. Seems that the company was not the one mentioned in the voucher, it took us a long time to realize that, than it took another 45 min till the shuttle arrived. We got a Kia credit CW instead of our order, this is not similar at all to the car ordered. Discover totally… Read Full Review

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★☆☆☆☆

“You Would Have to Pay Twice on Arrival”

Written on: 07/09/2015 by 1969Fallon (1 review written)

When we booked a car on their website (with Gold Car as they revealed only after I paid). The booking's total amount was €300, including the return to different airport that I have selected when booking online (I paid some part on the day of booking and the rest I had to pay on arrival), when we came to pick up the car from Sicily airport, my credit card was down with €650 total. So here is what they added-up. 1. (+€65) The return to the different airport - they say that it's wasn't… Read Full Review

Goldcarrterrible's Comment

Written on: 15/01/2016

Fully agree with you, we had a very similar experience. Not at all what we thought we were getting. Utterly disgusted with their sorry excuse for a business in customer service!

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★☆☆☆☆

“Awful experience”

Written on: 22/07/2015 by bfitz (1 review written)

Recently, myself and a fellow staff member rented 2 cars via Discover Car hire for a work trip to Latvia. We were allocated our cars from two of their partner companies and we both had questionable experiences. My colleague arrived several days before me with her family, to find the 8 seater car she had requested was not there and instead they were trying to provide her with 2 cars instead. she argued the case and eventually was given an 8 seater car, that did not have a fuel gauge and it was… Read Full Review

Ukjerstensson's Response to bfitz's Review

Written on: 30/07/2015

Yepp worst rental company ever...they are just a middlehand. You will pay more and get really bad service.

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★★★★☆

“Liked the service”

Written on: 26/05/2015 by Mariahs469 (1 review written)

I was booking a car in Milan for 12 days. I needed baby seat and navigator, when arrived to the car rental company, they gave me really nice car Citroen C4, it had enough space for my family. I liked especially when operators were forthcoming and suggested me another car that I originally was looking at. Yes the price was higher for the upgrade, but the choice was really good for the price… Read Full Review

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★☆☆☆☆

“Refuse to pay back a prepayment ”

Written on: 07/05/2015 by GuidoVL (1 review written)

This firm refuses to pay back your prepayment even when they recognizes that the car rental company, sicily by car, did not accept a completely legal master card. Because it was an electronic card, they refused it. We not only had to find another local firm, (which are more expensive, last minute) but we've also lost our prepayment. they just send you this answer: "We contacted Sicily By Car and are waiting for their written confirmation why your card was declined. According to them via phone… Read Full Review

Discovercarhire's Response to GuidoVL's Review

Written on: 21/05/2015

Dear Guido,

thank you for your comment.

Upon receiving car rental voucher we urge to pay attention to the payment method, as there are always clearly stated rules, which had not been taken into consideration in your case.

We are truly sorry for the inconvenience, but unfortunately these are car provider's rules that can not be ignored.

Best Regards,

discovercarhire.com

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★★★★☆

“Quick and simple”

Written on: 31/03/2015 by Welch224 (1 review written)

I booked a car in Germany, Dusseldorf for January. The reservation was confirmed the next day but then I realized I needed my picking up time chaged and the support team did it quickly and without any problems. Thanks a lot. … Read Full Review

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★★★★☆

“Pleasent service”

Written on: 30/03/2015

Me and my friend booked a car in Latvia, Riga for the weekend trip, and as we arrived there earlier then booked a car, we searched for Downtown office. I was pleasently surprised that they offered delivery service, and there was an person who spoke with me in Latvian and could quickly manage the delivery location, as we had only the name of hotel. I liked the fast comminication, that the booking was confirmed really quickly, I felt their competence in business… Read Full Review

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★★★★☆

“Simple and upfront”

Written on: 29/03/2015 by Nico162 (1 review written)

I booked a car for the first time in Munich Airport for the Christmas period. As I was booking rather late for this period, I got lucky and got the car for the shown price. When I arrived there, I was told that unfortunately the ordered car is not ready so I got upgraded to bigger car which had only 700 km driven, totally new car! Afterwards I was worried about deposit amount, when it will be back on my account, and the operators of Discover car hire contacted and provided all the necessary… Read Full Review

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★☆☆☆☆

“ARNAQUE : DISCOVER CAR HIRE”

Written on: 08/03/2015

Très mauvaise expérience avec cet organisme de location de voiture. Les prix sont attractifs, donc méfions-nous ! En vacances en Grèce en famille,nous avions réservé une voiture pour 10 jours. L'intermédiaire est arrivée quinze minutes après nous à l'aéroport d'Athènes et visiblement , ne cherchait pas vraiment à nous rencontrer. On nous a alors informé que notre voiture avait eu un accident la veille. Nous avons dû doubler notre budget en réservant une… Read Full Review

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★☆☆☆☆

“Find another company, not this one”

Written on: 13/11/2014

The website is not up front with the customer. I made a next-day booking, was charged the partial fee, then told (by email) that the rental voucher would not be available for 48 hours. They should never have allowed the booking (or made the charge) in the first place. Terrible service. Go elsewhere… Read Full Review

Discovercarhire's Comment

Written on: 25/11/2014

Hello

General Terms and conditions which client agrees upon booking reservation say that booking confirmation can take up to 48 hours. In case of not confirmed booking the pre-payment amount is returned to client.

Please contact us and tell the booking number so we can check wether everything is OK with the reversal.

Best regards,

discovercarhire.com

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★★★★★

“Simply the best”

Written on: 24/09/2014 by Aliya433 (1 review written)

I was wanting to rent a vehicle for sixty days. Discover Car Hire came up in a google search for car hires in Spain. I completed the online hire and paid the required deposit. I was then contacted, via email, by Discover Car Hire informing me that they had found a much better deal than the one I had paid the deposit. The new deal is for a better vehicle and I could the vehicle for sixty continuos days. I accepted the new hiring and my deposit was transferred to the new hiring. Outstanding… Read Full Review

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★☆☆☆☆

“A real set-up rip off”

Written on: 18/09/2014 by Brooklyn486 (1 review written)

I booked a car via Discover car hire against Euro 1250, of which Euro 200 was paid via internet. During pick-up in Athens at Alamo car rental (the partner) I should still pay Euro 1050. All was clearly mentioned by contract. On arrival in Athens, on saterday the 5th of July 2014, I was told, the amount I had to pay was not Euro 1050, but Euro 1650 !!! I tried to contact Discover car hire, but no reply at that moment. Without paying this Euro 1650, I was not allowed to take the car. As my wife… Read Full Review

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★☆☆☆☆

“left me with no vaucher untill i got to the airport...”

Written on: 01/08/2014 by Mattie367 (1 review written)

left me with no vaucher untill i got to the airport and then said sorry we could not find a car for you… Read Full Review

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★★★★☆

“I truly recommend Discover Car Hire”

Written on: 24/06/2014 by simon_wil (1 review written)

All good. Pleased with the pre-booking email reminders and the tariffs are always reasonable. I truly recommend Discover Car Hire… Read Full Review

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