Deposit not returned

2.1 / 5
28% of users recommend this
  • Customer Service

  • Value For Money

ewt1947's review of Dickmanns Rent a Car -


“Deposit not returned”

Written on: 09/08/2017 by ewt1947 (1 review written)

On the 4 June 2017 we rented a car from Dickmanns rent a car, Alicante Spain.
We paid a total of 1066.00 euros by Credit Card, which included a returnable deposit of 950 euros.
On returning the car on the fifth of June they refunded 82 euros for petrol and we were told our deposit would be refunded in 28 days.
This was 2 Months ago, we have telephoned them 4 times & also e-mailed them only to be told that it is with the accounts dept.
Since this happened we have read various reviews about this company & it appears that this is a regular occurrence.
If they do this to 10 customers a day then they have quite a sum of other peoples cash in the bank.

  • june 2017

    Date of hire (month/year)

  • Alicante

    Country & City of hire

  • Good

    Condition of vehicle

  • Good

    Choice of vehicles

  • Customer Service

  • Value For Money

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By Dickmanns

Written on: 14/08/2017

Dear customer
Please , send your contract details to us
I wil be very pleased to help you with the return of your money.
Dickmanns Rent a Car.

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Ewt1947's reply to Dickmanns's Comment

Written on: 14/08/2017

In Response to this I have e-mailed my contract details to Dickmanns customer service on their web site.
Lets see what happens !

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Ewt1947's reply to Ewt1947's Comment

Written on: 17/08/2017

I have at last received my deposit back today after much unnecessary grief.

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