Delpaso Car Hire Reviews - www.delpasocarhire.com

★★☆☆☆
2.0 / 5
53
26% of users recommend this
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  • Value For Money

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Latest Reviews

★★☆☆☆

“Is cheaper always better ? ”

Written on: 28/08/2015 by Cormier341 (1 review written)

We used Delpasso during summer this year after it appearing on 'We Do Spain ' website ! The car rental was a lot cheaper than regular rentals but as it was under this company we gave it a go! Initially things appeared ok , the company rang us to check what time we would be flying into Malaga and picked us up and took us by bus shuttle to their base. When we arrived we had to pay extra for 'out of hours ' as stated on the small print (35 euros) which I accept . Unfortunately we opted to… Read Full Review

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★★★★★

“friendly, helpful service.”

Written on: 22/08/2015

Just back from Malaga.Booked with Del Paso.Very good value for money -220 euros with full insurance ,full/full diesel for tens days.Staff extremely helpful and efficient despite being busy.This is my second time using them...never had a problem… Read Full Review

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★★★★☆

“Good Seat Ibiza 1200 and Efficient Hire Service”

Written on: 20/08/2015 by kathy321 (2 reviews written)

The minibus arrived quite soon after our plane got in. We found after walking past the car hire desks and out round the corner in the covered car park and taxi area. With so many people we had to wait for the second minibus 10 minutes later. The Del Paso hire car centre was just five minutes drive away. It was a busy morning so we had to queue at the counter for 20 minutes. I had already paid for the car hire when I booked through YouDoSpain and had my voucher, driving licence and Credit… Read Full Review

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★★★★☆

“Good Seat Ibiza 1200 and Efficient Hire Service”

Written on: 20/08/2015 by kathy321 (2 reviews written)

The minibus arrived quite soon after our plane got in. We found after walking past the car hire desks and out round the corner in the covered car park and taxi area. With so many people we had to wait for the second minibus 10 minutes later. The Del Paso hire car centre was just five minutes drive away. It was a busy morning so we had to queue at the counter for 20 minutes. I had already paid for the car hire when I booked through YouDoSpain and had my voucher, driving licence and Credit… Read Full Review

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★★★★☆

“Get what you pay for, and that's not a criticism!”

Written on: 10/08/2015 by mrksr (1 review written)

Booked a hire car with DelPaso through DoYouSpain. Rental was for Passat or similar; we got a Seat Exeo (Audi A4 re-vamp) so couldn't complain. Miles were higher than I've ever had on a rental car (47,000 km), but it was tidy enough and interior was clean. Diesel, so economy was fine. Everything worked. Alloys were all kerbed, and front tyres had a couple of surface cuts - not a safety issue, but made sure rep noted them on paperwork. Car gave no problems during our two week rental, and I… Read Full Review

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★☆☆☆☆

“Del Paso Car Hire charge expensive dubious extras.”

Written on: 09/08/2015 by sjwnoble (1 review written)

I would like to highlight an unpleasant experience I have had with Del Paso Car Hire their appalling customer service and their ability to extort additional money from customers. Using the voucher (74518438) you issued to me by Atlas Choice, I arrived at the Del Paso Car Hire in Malaga on the evening of 27 July 2015. Having presented my voucher I was surprised to learn that I had to either pay an additional insurance of approximately €165 or leave have a deposit of €1000 taken from my… Read Full Review

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★★★★★

“good experience with Del Paso”

Written on: 04/08/2015 by xxLove232 (1 review written)

Lat weeks of July 2015 I rented 2 cars at Del Paso. Quick service, nice people at the desk. The price I agreed on was the price I paid, no extra costs. Just read the rental conditions and you will know what you are up to. And check your car before you accept it. No problems returning the cars. Next time in Malaga I will rent again with Del Paso… Read Full Review

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★☆☆☆☆

“Just returned there 3 year old car with 97km on it and...”

Written on: 25/07/2015 by RippedOff2015 (1 review written)

Just returned there 3 year old car with 97km on it and they stated it was scratched which I stated was just dirt, they then took 300euros off my card to cover the "damage" Still in dispute with them .... do not use unless you want to be hit with added costs… Read Full Review

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★☆☆☆☆

“DONT RENT WITH DEL PASO, NO ALQUILES DEL PASO!”

Written on: 24/07/2015 by Oscar1980 (1 review written)

Be careful with this company, they have tricks to take your money. 1st, I booked and paid the car online (mistake) with a specific fee but I ended paying much more!. Summary, they obligated me to take an insurance of 75 euros because my card was debit card and not credit card. I said ok, I dont want the car then but they told me that I would lose the money paid for the rent so at the end I paid it. Following, I paid the £300 as a deposit (this is ok, legal) and it was charged to my debit card… Read Full Review

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★☆☆☆☆

“Absolute disgrace. They ruined our holiday! ”

Written on: 02/07/2015 by Haghmoradi (1 review written)

My boyfriend arrived afew days after me and he booked and paid for everything a car through the supplier which they provided del paso car rental when he got there they said that his card doesn't work when clearly it worked at the airport I was about 30miles away and he said, that he can't get the car and he has to get the bus back again to the airport that I have to go back with him to try my card which costed us €150 on taxi when we got to the bus transport after waiting 40min the bus came… Read Full Review

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★★★★★

“BETTER THAN MOST ”

Written on: 15/06/2015 by Elviria_Expert (1 review written)

I have used Del Paso several times and I must say that I´m quite happy with their service, the staff is so gentle and the cars may not be as new as the ones from Avis or Europcar, but they are in mint condition. Last time we were given a 6 month old Opel Astra and we ended up paying 141 eur including their top up insurance for one week. Our advice is to contract the optional insurance at the counter so you will not have to leave any kind of deposit, this way you can forget about the deposit… Read Full Review

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★☆☆☆☆

“I wish I had seen the other terrible reviews on this...”

Written on: 09/06/2015 by Ronanmck (1 review written)

I wish I had seen the other terrible reviews on this company before we hired , they will deduct hidden charges , charge deposits , give you no paperwork , I am shocked they are still in business frankly and are allowed to operate their business , I should have realised when they are located well off the beaten track at Malaga airport down a dirt trail literally , they charged me an extra 300 euros for a 2 day extension even though the 5 day rental was 200 euros , they lied to me , they took a… Read Full Review

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★★★★★

“Smooth Painless Car Hire”

Written on: 31/05/2015 by tonyallennorfolk (3 reviews written)

We've now used Delpaso carhire at Malaga airport on 5 occasions, and have always been delighted by their efficiency and the level of service, and by their very competitive prices. Pick up and return from the aorport has always been quick and painless, the car as described and in very good condition. On one occasion a headlamp bulb blew adn was immediately replaced while we waited. On another I failed to notice a minor scrape when checking the car out and they accepted my word that we had not… Read Full Review

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★☆☆☆☆

“Rip off - seems well priced but extras very expensive!”

Written on: 25/05/2015 by Zariao353 (1 review written)

I booked through Do You Spain, paid for insurance at time of booking which Del Paso did not accept, so had to pay 70 euros or pay 1000 euros deposit. Then he refused to take cash, only accepted a credit card and I only had a debit card on me so I had to pay a deposit of 300 euros!!! In total extras cost 70 euros insurance (5 days), 35 euro as I had to drop off before 7am, 98 euros for fuel (return empty) and 29.50 euros for someone to fill the car up plus 300 euro deposit ie 532.50 euros on a… Read Full Review

Delpasocarhire's Comment

Written on: 08/06/2015

Dear Sir,

Many thanks for your feedback.

Please note that as per our terms and conditions we do not accept cash or debit card payments, the fact that the payment has to be made with a credit card under the main driver´s name is clearly indicated on the car rental voucher.

Regarding the insurance, we kindly inform you that you purchased your policy through the internet agency where you made your booking so the our normal procedure is to take a security deposit to cover any possible damages to the car, this is also explained on the terms and conditions.

I think you misunderstood our fuel policy as we charge a fix service fee and you can either bring the car back full or empty as we always refund our customers for the fuel left in the tank.

We hope this is all in order and if you have any further query you can contact our customer service department.

Kind regards

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Dibbydoos's Comment

Written on: 08/06/2015

The t and cs when buying through a service you allow to sell for you are not clear. I returned home more than 2 weeks ago and you gave yet to refund me any money. Why the delay???? I will never hire through do you Spain or directly from you. I hope other people who need car hire learn from my post above. Please refund what you owe me immediately and I am not a Sir - how sexist!

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Dibbydoos's Comment

Written on: 08/06/2015

The t and cs when buying through a service you allow to sell for you are not clear. I returned home more than 2 weeks ago and you gave yet to refund me any money. Why the delay???? I will never hire through do you Spain or directly from you. I hope other people who need car hire learn from my post above. Please refund what you owe me immediately and I am not a Sir - how sexist!

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★★★★★

“Never had a problem”

Written on: 11/05/2015 by Brendabuckley (1 review written)

I have just booked with Delpaso for what seems the 50th time (slight exaggeration!). Why do I keep using them?. They are very well priced...have always offered a first class service including the few times we have had problems. If you check your terms at time of booking you will find ALL Car Hire Companies offer full insurance ....at a price. It is your decision wether you want to have a worry free holiday or worry about the excesss that are not normally covered. While I do think Car Companies… Read Full Review

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★★★★☆

“Good efficient service”

Written on: 24/03/2015

Used del paso no problems was worried when read reviews. Picked up at airport within 5 minutes. Took over to car hire. Delt with right away by very polite admin. Paper work and infomation given and explained. Decent enought automatic car at really low price. On return keys handed over, car checked no problems and took over to departures again all sorted within 5 minutes. Will defiantly use again . Took out extra insurance at desk as find it easier to take insurance out with car hire firm I am… Read Full Review

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★☆☆☆☆

“Total hassle do not use!!”

Written on: 14/03/2015 by Christobell (1 review written)

As with other reviews I had booked a 9 seater mercedes and got a battered old Nissan, only half the seat belts worked, screen wash nothing came out, wiper blades only cleared 30% of the dew off the screen in the morning. I was dealt with on arrival by a very rude man who insisted that I had not taken out the extra insurance and just kept spouting all the horrible things that would happen to me if this happened or that. I produced the Gold cover insurance the company I booked the vehicle with… Read Full Review

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★☆☆☆☆

“Delpaso - Abysmal”

Written on: 27/02/2015 by esMoser282 (1 review written)

Via the economy car bookings on the internet I asked for a VW Touran- as I knew this car would make it up my incredibly steep drive at my house in Spain. I then, in the comments box, ( before the car was confirmed) advised it had to be that car due to my long steep concrete drive. When I arrived at their offices and after waiting 30 minutes just to talk to the girl ( so many other people arriving wanting to exchange their car hire!) she told me they didn't have one so I was given a Citroen… Read Full Review

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★★★★★

“Excellent company with low prices and great service!!!”

Written on: 23/01/2015 by Hercules007 (1 review written)

I´ve been visiting the Malaga area in Spain 9 times over the last 2 years and i ALWAYS use Del Paso Car Hire. I have tried some of the other rental companies near the airport but non of them can compare with the serviceminded staff at Del Paso Car Hire! They even gave me a VIP membership witch means I can jump the line if there is very busy. Once I forgot my phone in the car while I were late and only thinking about talking the FREE shuttle-service as fast as i could. One of the… Read Full Review

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★☆☆☆☆

“DON'T DO IT !!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!”

Written on: 14/01/2015 by markf340 (1 review written)

I rented from Delpaso in August 2012 and experienced all the "Business practices" mentioned in the other reviews. Their business model seems to be as follows. 1. Advertise a low price and get you to pre-pay so you are suckered in. 2. Perform the Full/empty trick with overpriced fuel. 3. Rent you a complete heap covered in scratches, dents, and scrapes. You now will be subject to the hard sell for extra insurance to cover the excess and glass etc. This will cost as much or more than the… Read Full Review

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