Delpaso Car Hire Reviews - www.delpasocarhire.com

★★☆☆☆
1.9 / 5
62
24% of users recommend this
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Latest Reviews

★☆☆☆☆

“DO NOT USE - DELPASO ARE NOT TO BE TRUSTED”

Written on: 27/01/2016 by pmscotland (1 review written)

THIS COMPANY ARE NOT TO BE TRUSTED. TAKE DETAILED PHOTOS OF THE CAR INSIDE AND OUT BEFORE CAR HIRE BEGINS & GET STAFF TO DO DETAILED CHECK OF THE CAR IN YOUR PRESENCE. I used Del Paso car hire for 3.5 weeks over the Festive period, returning on the 11 of January 2016. I was charged for a chipped windscreen that did not happen during my hire period. Being a regular traveller to Spain I have used many car hire companies. I opted to get car insurance here in the UK with Questor - they do an… Read Full Review

Catweasle's Response to pmscotland's Review

Written on: 09/02/2016

I also hired a car from Del Paso over the festive period and had purchased insurance in the to prevent me paying the higher cost at the rental desk. The paperwork issued to me showed the car had 3 areas of damage. When I checked the car (having learnt my lesson when charged for damage to a car hired in the UK from Europcar that I did not damage) I found numerous other areas of the car exterior and interior damaged. I noted all the damages on the form, took photographs of the damaged areas, and had the form updated by the office staff. When I returned the car the office staff gave a very quick cursory check of the car and then signed it off. I had read the reviews on Del Paso so was perhaps prepared for a battle at the end of the hire which is why I made sure all damage was recorded at the time the hire commenced. I did witness other people having discussions about damage to cars that had not been hired with full insurance. I think the damages are a trick so always check a hire car, in whatever country you hire it, carefully before leaving the compound.

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★☆☆☆☆

“do not hire”

Written on: 24/01/2016

I spent a great New Year in Spain then I returned my hire car, employee on checking car went straight to drivers door looked at lock and said it was damaged. Never used key only fob and it was working without problem, was really upset I always treat hired cars like my own and I had even cleaned car before return, eventually had to give up arguing as had to catch flight. I have hired cars for 13 years but this was only my 2nd time with Del Paso never again, I felt tricked and it spoilt my… Read Full Review

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★☆☆☆☆

“Beware ”

Written on: 02/01/2016 by Chelsea1969 (1 review written)

Do not use this company Hired cars all over the world and never had a problem . These people treat you like criminals and rip you off . If you would consider buying a car from boycie then they are the company for you . Beware and don't be tricked !!!… Read Full Review

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★★★★☆

“Cheap and good enough”

Written on: 31/12/2015 by MacDonald339 (1 review written)

We booked through Car jet who we have used multiple times with different car companies (Malaga car hire, Marbella, centauro, gold car)we have always read in detail what is to be expected in their terms and conditions and we have always taken out the additional excess insurance through a 3rd party company (found on moneysavingexpert for a fraction of the cost £15ish/week)just for peace of mind, we have never had an issue with any of the companies and we have never had to claim on the additional… Read Full Review

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★☆☆☆☆

“Best avoid this company. Very poor standards.”

Written on: 06/12/2015 by Archerad359 (1 review written)

Want clarification on CDW fee charged twice for same vehicle. No response from Delpasso to requests for clarification. DOYOUSPAIN no better as requests to them also unanswered. Looking at other reviews, it is astonishing that anyone does business with Del Paso. They appear to be immune to criticism. Is there an Ombudsman or similar service in Spain?… Read Full Review

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★☆☆☆☆

“Never use Autos del Paso Car Rental”

Written on: 30/10/2015 by PP12345PP (1 review written)

I have to agree with other reviews. The company is completely un reliable and take money off your deposit for things not caused during the hire at all. If you do use this company ( i don't know why)…but 100% make sure you take photographs of every part of the car - inside and out. Despite signing that there were scratches on the cars when they gave me the car - they charged me for the same scratch! ridiculous… Read Full Review

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★☆☆☆☆

“We had booked through Atlas car hire a name we had...”

Written on: 02/10/2015 by kevinwalmsley (1 review written)

We had booked through Atlas car hire a name we had heard of before for a good deal and since it was so good we decided to take insurance out. On arrival at 9.30pm at night when it was dark we received our toyoto auris - we did an inspection of the car and marked off what they had wrote. The car was great done the trick few scuffs on it but it looked fine. On return to the airport we thought hand over the keys everything would be fine- Not a chance. They  said we had damaged the paint work on… Read Full Review

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★☆☆☆☆

“DON'T EVER USE”

Written on: 28/09/2015 by Lloydpf155 (1 review written)

I gave it one star just because I had to. This is the worst company and service ever. Not only you are charged for transfer to their offices (35 euro) outside of the airport. They also charged us cleaning fee of 40 euro for sand in the car. Am I wrong here by saying that you usually come to Spain for beach holiday so there will be a bit of sand in your car. They told us we have to gibe a car back exactly how it was given to us. Would you really spend time of your holiday to clean a rental car… Read Full Review

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★☆☆☆☆

“Extorted us into buying unnecessary insurance at 12am...”

Written on: 11/09/2015 by Ezekiels181 (1 review written)

Extorted us into buying unnecessary insurance at 12am on a Saturday with my wife pregnant, plus outrageously overpriced fuel and luxury-priced refuelling service for a car we were just renting!. Turned a £20 rent into a 580€ bill. The booking company was helpless and confirmed we had to pay to pick up the car… Read Full Review

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★★☆☆☆

“Is cheaper always better ? ”

Written on: 28/08/2015 by Cormier341 (1 review written)

We used Delpasso during summer this year after it appearing on 'We Do Spain ' website ! The car rental was a lot cheaper than regular rentals but as it was under this company we gave it a go! Initially things appeared ok , the company rang us to check what time we would be flying into Malaga and picked us up and took us by bus shuttle to their base. When we arrived we had to pay extra for 'out of hours ' as stated on the small print (35 euros) which I accept . Unfortunately we opted to… Read Full Review

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★★★★★

“friendly, helpful service.”

Written on: 22/08/2015

Just back from Malaga.Booked with Del Paso.Very good value for money -220 euros with full insurance ,full/full diesel for tens days.Staff extremely helpful and efficient despite being busy.This is my second time using them...never had a problem… Read Full Review

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★★★★☆

“Good Seat Ibiza 1200 and Efficient Hire Service”

Written on: 20/08/2015 by kathy321 (2 reviews written)

The minibus arrived quite soon after our plane got in. We found after walking past the car hire desks and out round the corner in the covered car park and taxi area. With so many people we had to wait for the second minibus 10 minutes later. The Del Paso hire car centre was just five minutes drive away. It was a busy morning so we had to queue at the counter for 20 minutes. I had already paid for the car hire when I booked through YouDoSpain and had my voucher, driving licence and Credit… Read Full Review

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★★★★☆

“Good Seat Ibiza 1200 and Efficient Hire Service”

Written on: 20/08/2015 by kathy321 (2 reviews written)

The minibus arrived quite soon after our plane got in. We found after walking past the car hire desks and out round the corner in the covered car park and taxi area. With so many people we had to wait for the second minibus 10 minutes later. The Del Paso hire car centre was just five minutes drive away. It was a busy morning so we had to queue at the counter for 20 minutes. I had already paid for the car hire when I booked through YouDoSpain and had my voucher, driving licence and Credit… Read Full Review

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★★★★☆

“Get what you pay for, and that's not a criticism!”

Written on: 10/08/2015 by mrksr (1 review written)

Booked a hire car with DelPaso through DoYouSpain. Rental was for Passat or similar; we got a Seat Exeo (Audi A4 re-vamp) so couldn't complain. Miles were higher than I've ever had on a rental car (47,000 km), but it was tidy enough and interior was clean. Diesel, so economy was fine. Everything worked. Alloys were all kerbed, and front tyres had a couple of surface cuts - not a safety issue, but made sure rep noted them on paperwork. Car gave no problems during our two week rental, and I… Read Full Review

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★☆☆☆☆

“Del Paso Car Hire charge expensive dubious extras.”

Written on: 09/08/2015 by sjwnoble (1 review written)

I would like to highlight an unpleasant experience I have had with Del Paso Car Hire their appalling customer service and their ability to extort additional money from customers. Using the voucher (74518438) you issued to me by Atlas Choice, I arrived at the Del Paso Car Hire in Malaga on the evening of 27 July 2015. Having presented my voucher I was surprised to learn that I had to either pay an additional insurance of approximately €165 or leave have a deposit of €1000 taken from my… Read Full Review

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★★★★★

“good experience with Del Paso”

Written on: 04/08/2015 by xxLove232 (1 review written)

Lat weeks of July 2015 I rented 2 cars at Del Paso. Quick service, nice people at the desk. The price I agreed on was the price I paid, no extra costs. Just read the rental conditions and you will know what you are up to. And check your car before you accept it. No problems returning the cars. Next time in Malaga I will rent again with Del Paso… Read Full Review

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★☆☆☆☆

“Just returned there 3 year old car with 97km on it and...”

Written on: 25/07/2015 by RippedOff2015 (1 review written)

Just returned there 3 year old car with 97km on it and they stated it was scratched which I stated was just dirt, they then took 300euros off my card to cover the "damage" Still in dispute with them .... do not use unless you want to be hit with added costs… Read Full Review

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★☆☆☆☆

“DONT RENT WITH DEL PASO, NO ALQUILES DEL PASO!”

Written on: 24/07/2015 by Oscar1980 (1 review written)

Be careful with this company, they have tricks to take your money. 1st, I booked and paid the car online (mistake) with a specific fee but I ended paying much more!. Summary, they obligated me to take an insurance of 75 euros because my card was debit card and not credit card. I said ok, I dont want the car then but they told me that I would lose the money paid for the rent so at the end I paid it. Following, I paid the £300 as a deposit (this is ok, legal) and it was charged to my debit card… Read Full Review

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★☆☆☆☆

“Absolute disgrace. They ruined our holiday! ”

Written on: 02/07/2015 by Haghmoradi (1 review written)

My boyfriend arrived afew days after me and he booked and paid for everything a car through the supplier which they provided del paso car rental when he got there they said that his card doesn't work when clearly it worked at the airport I was about 30miles away and he said, that he can't get the car and he has to get the bus back again to the airport that I have to go back with him to try my card which costed us €150 on taxi when we got to the bus transport after waiting 40min the bus came… Read Full Review

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★★★★★

“BETTER THAN MOST ”

Written on: 15/06/2015 by Elviria_Expert (1 review written)

I have used Del Paso several times and I must say that I´m quite happy with their service, the staff is so gentle and the cars may not be as new as the ones from Avis or Europcar, but they are in mint condition. Last time we were given a 6 month old Opel Astra and we ended up paying 141 eur including their top up insurance for one week. Our advice is to contract the optional insurance at the counter so you will not have to leave any kind of deposit, this way you can forget about the deposit… Read Full Review

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