Delpaso Car Hire Reviews - www.delpasocarhire.com

★★★☆☆
2.6 / 5
180
42.2% of users recommend this
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Latest Reviews

★☆☆☆☆

“DO NOT USE DEL PASO”

Written on: 17/07/2017 by brearley22 (1 review written)

DO NOT USE THIS COMPANY! Everything seems fine until you refuse to pay for their 'insurance excess' protection or as it should properly be described 'EXTORTION'. 120 to 150 euros for a week to protect you against their ridiculous excess charges. The same cover is available in advance for about 4 euros per day. When you politely turn down their offer the service you get then turns nasty. I was then provided with what can only be described as the worst condition hire car I have had in 30… Read Full Review

Seanmcn's Response to brearley22's Review

Written on: 23/07/2017

I have just returned to the UK after returning my hire car. Pretty much the same story as brearly22 - The attendant went straight to the passenger side and put the key in the lock and told me it had been damaged and I was responsible. Following a long argument I got my full deposit back but Del Paso have now told me they will not provide car hire to me again unless I purchase insurance from them. I have used them a number of times over the last couple of years and always had my own excess cover. although this is the first problem I have had with them their attitude and tactics would have meant I went somewhere else even if they hadn't effectively barred me.

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★★★★★

“The best car hire in malaga in my opinion.”

Written on: 27/06/2017 by NoelDeVries (2 reviews written)

I have regularly hired with del paso car hire and have had no issues. Yes there can be a odd problem but always find the staff, they´re ready to sort things out. I personally didn´t had any problem it was all really fine and i really like the service, i mean how they treat the client and the staff is amazingly helpful and polite. They treat the clients with a lot of respect and the car they gave me was brand new in the time i rented cars with del paso i didnt have any problem. Thank you… Read Full Review

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★☆☆☆☆

“Do not use this company”

Written on: 04/06/2017 by 463Burns (1 review written)

We have just been ripped off by this company. Spent 2 hours arguing about scratchs which where already on the car. They tried to charge £1,500 Euros but had photos to prove the scrates where already there which they dusputed were taken the next day dispute having the evidence when they were taken. Charged £360 Euros for one scratch we didn't have a picture of. These people are taking advantage of travelers who have flights to catch. Bradley mother missed the flight because of the length of… Read Full Review

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★☆☆☆☆

“Please please do not use this company you will have...”

Written on: 12/05/2017 by Fookme62 (1 review written)

Please please do not use this company you will have your pants pulled down they are by far the worst company in the whole world i think the staff are trained on how to rip customers off becsuse if you dont take out their insurance which is pushed really hard onto you then when you bring the car back they will find the smallest stone chip on screen which you know you havnt done and guess what the chargre anything from 300 to 800 euro and theres nothing you can do about it then they find it funny… Read Full Review

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★☆☆☆☆

“Avoid this copany”

Written on: 01/05/2017 by Raula272 (1 review written)

My wife and I are experienced car renters in Spain for 18 years. We rented an intermediate car from Del Paso in April 2017, The car was rented through the agents do you spain who we have used before but never from Malaga Airport and this was the first time we had known of the company. The rates for the company were favorable but they were offering a free second driver which on the surface made it a good deal. BIG MISTAKE ! The company met us at the Airport exit doors and after a walk of… Read Full Review

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★☆☆☆☆

“Dishonest and despicable”

Written on: 20/04/2017 by Mckinleyt8 (1 review written)

I have been renting cars in Spain for over 20 years and have never had a problem until I encountered DELPASO. Their sham is simple, but unexpected. I have an annual car hire excess insurance cover, so I refused to take out DELPASO's extra insurance cover. They reluctantly accepted my decision and took great pains to go over the extra costs I would face if the car was damaged or if I needed roadside assistance. There were four minor dents shown on the diagram of the car. When I… Read Full Review

Hewhodares2's Comment

Written on: 23/04/2017

I fully agree to this. Had a similar experience with DelPaso. Never again

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★★☆☆☆

“2 HOUR PICK UP , !/2 HOUR RETURN”

Written on: 17/04/2017 by PADDYPEARCE (1 review written)

2 hours waiting to pick up car from off site car hire !!! took out excess insurance because the take 1/2 hour to book car in!! total night mare . NEVER USE THIS RUBBISH COMPANY AGAIN !! PAY THE EXTRA AND GET HERTZ OR AVIS. WARNING DON'T USE OR USE AT YOUR PERIL !!!… Read Full Review

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★☆☆☆☆

“Offensive attempt to charge for pre-existing damage”

Written on: 13/04/2017 by 431Dowd (1 review written)

We hired through Enjoy car hire, who's services were fine. However Del Paso were dreadful. At pick up they told us that they would not rent to us in future because we did not buy their own extortionate insurance(we had bought separate insurance from a third-party). Then on returning the car they tried to enforce payment for pre-existing damage, accused us of lying and at one point threatened to call the police if we did not pay for the dent. The damage was marked on the Contract when we picked… Read Full Review

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★☆☆☆☆

“DON'T USE THIS COMPANY!!!!”

Written on: 02/04/2017 by Sheilsy68 (1 review written)

This is the worst car hire company I have ever used. First they try to bully you into taking their insurance even although you have excess through another company and the they charge you extortionate amounts for very small damage on the car. I admit that one of the small reflectors at the side of the car was cracked. I would like to understand on what planet this would take £250 to fix. This is what I was charged!!!! The staff are so rude and go out their way to ruin your holiday. My dad… Read Full Review

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★☆☆☆☆

“AVIOD THIS COMPANY AT ALL COST”

Written on: 29/03/2017

After being sent to this company from DO YOU SPAIN i thought it was safe and reliable, could not have been more wrong . You only have to look at the video broadcast in their office to realise that ANY fault with the car will cost you a minimum of 600 Euro, and they will ALWAYS find a fault. Once they have you in their office always after a long wait the rip off starts, with demands. In my case they introduced new terms which was not on their terms and conditions when i booked. It is at… Read Full Review

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★☆☆☆☆

“Manager was rude abd abusive”

Written on: 19/03/2017 by Dauwalder1 (1 review written)

We have used this company on 3 previous occasions without any problems. We offered to leave a deposit on my debit card. They said that they would only accept a credit card. We offered my wifes credit card who was part of our group but they wouldnt accept that because the reservation was in my name. I dont possess a credit card. The young lady (who was very polite) said that i could only use my debit card if i paid €19 per day extra insurance totalling €114. I questioned this and then… Read Full Review

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★☆☆☆☆

“avoid at all cost”

Written on: 17/03/2017 by baldrick123 (1 review written)

arrived to collect the car and greeted by very aggresive sales person who insisted my annual car hire insurance excess was not valid.e said there were 2 scratches on the car,we checked it and found 8 more which he noted.On returning the car the same chap examined the car and found a small belmish and I MEAN SMALL.He said that will be 160 euros + taxwhich I REFUSED TO PAY.His reply was tough we got your 1200 euros deposit you go.While this arguemnt was going on 3 other people were having even… Read Full Review

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★☆☆☆☆

“they have gone downhill”

Written on: 13/03/2017 by Parker286 (1 review written)

I have used them for a number of times and no problems but the last time I noticed a far more worrying trend. They clearly are looking for any little thing to charge you on - I got caught with what I can only say was a scrape on plastic you could hardly see which was probably there when I got the car as I didn't hit anything - they charge 363 euros - it didn't even photograph - I will not use again - shame on them - they have spoiled what was a good company by underhand tactics - lost a loyal… Read Full Review

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★☆☆☆☆

“Very dishonest - Never use, just pay more upfront ”

Written on: 03/03/2017 by DelpasoRsh1t (1 review written)

Delpaso are very dishonest. I was charged 360 Euros for a scratch that I am certain was on the car at collection, but unfortunately I did not notice. The car was already very scratched. When I remonstrated they said that when you pay so little for a car, what do you expect. It is therefore clear that this how they make money in the low season. This is not to pay for the damage because they obviously won't repair it. The hire car agencies like holidayautos.co.uk should boycot them and the… Read Full Review

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★☆☆☆☆

“Do not use this company at any cost, I arrived at...”

Written on: 02/03/2017 by Andersenib1946 (1 review written)

Do not use this company at any cost, I arrived at night to a vehicle just been washed so I couldn't see the scratches etc. vehicle had numerous chips and scratches we tried to record all these but light was fading and we had to leave. I had a hunch we would get ripped of and how right I was to the tune of 500euroes please read reviews on trip advisor… Read Full Review

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★☆☆☆☆

“We booked through a 3rd party site they have an...”

Written on: 01/03/2017 by Danica172 (1 review written)

We booked through a 3rd party site they have an agreement with and they used it as an excuse to charge us hundreds of pounds extra for surprise insurance we assumed would be included in the price as is usual. The options were 1500 euros deposit which could only be accepted by credit card or 300 euros for "full insurance", then other fees were added on top including 40 euros to pay the site we booked though. They also said that we'd have to pay the same at any other place in Malaga and we felt… Read Full Review

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★☆☆☆☆

“What a rip-off”

Written on: 22/01/2017

Please do not use this company. They gave me an old Fiat Panda 1.2 with 70000 miles on the clock. The car had scuffs and scratches not all of which were documented. I should have taken pictures but unfortunately didn't think about it at the time. When I returned the car, they insisted I was responsible for any undocumented scratch. They pointed a scratch on the bumper and charged me 363 Euros for it. I am pretty sure they won't even bother trying to repair the car or document the damages to try… Read Full Review

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★☆☆☆☆

“Do not hire from this company”

Written on: 13/01/2017 by David2076 (1 review written)

I hired a car from DelPaso car hire on 5th November. On pickup they demanded an extra £150 for fuel and extra's!! They laughed when I complained.Today they sent me an e-mail stating that they had not been paid for the car hire and have taken another £70 from my credit card.Thios company needs shutting down and the directors barred from business.I guess there is a name for Spaniards! Hopefully I will never visit Spain again… Read Full Review

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★☆☆☆☆

“DO NOT USE THIS COMPANY”

Written on: 08/01/2017

What a terrible company to deal with. Wish we had read the reviews before booking, but as we had been let down with car hire twice and our holiday close plus the added stress of it being over the christmas period we just booked ourselves whatever we could. The first thing is they try to sell you extra insurance cover which I told her we had already bought, this is where her tone changed and she got quite angry that we wouldn't purchase it through them. She then told us about the marks already… Read Full Review

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★☆☆☆☆

“DO NOT USE”

Written on: 05/01/2017 by Paulao441 (1 review written)

When we went to return car assistant pointed out 4/5 (minor surface) damage areas, one almost on underside of front bumper, which were not marked on their sheet - and to add insult to injury said that there had been an attempt to force a lock. (We had never used locks only the remote control). Asked whether we had taken photos of the car on collection. When asked why was told they always tell clients to do this. They didnt!! We currently stand 1200€ deposit plus 603€ damage. Very rude… Read Full Review

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