Delpaso Car Hire Reviews - www.delpasocarhire.com

★★★☆☆
2.7 / 5
164
45% of users recommend this
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Latest Reviews

★☆☆☆☆

“What a rip-off”

Written on: 22/01/2017

Please do not use this company. They gave me an old Fiat Panda 1.2 with 70000 miles on the clock. The car had scuffs and scratches not all of which were documented. I should have taken pictures but unfortunately didn't think about it at the time. When I returned the car, they insisted I was responsible for any undocumented scratch. They pointed a scratch on the bumper and charged me 363 Euros for it. I am pretty sure they won't even bother trying to repair the car or document the damages to try… Read Full Review

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★☆☆☆☆

“Do not hire from this company”

Written on: 13/01/2017 by David2076 (1 review written)

I hired a car from DelPaso car hire on 5th November. On pickup they demanded an extra £150 for fuel and extra's!! They laughed when I complained.Today they sent me an e-mail stating that they had not been paid for the car hire and have taken another £70 from my credit card.Thios company needs shutting down and the directors barred from business.I guess there is a name for Spaniards! Hopefully I will never visit Spain again… Read Full Review

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★☆☆☆☆

“DO NOT USE THIS COMPANY”

Written on: 08/01/2017

What a terrible company to deal with. Wish we had read the reviews before booking, but as we had been let down with car hire twice and our holiday close plus the added stress of it being over the christmas period we just booked ourselves whatever we could. The first thing is they try to sell you extra insurance cover which I told her we had already bought, this is where her tone changed and she got quite angry that we wouldn't purchase it through them. She then told us about the marks already… Read Full Review

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★☆☆☆☆

“DO NOT USE”

Written on: 05/01/2017 by Paulao441 (1 review written)

When we went to return car assistant pointed out 4/5 (minor surface) damage areas, one almost on underside of front bumper, which were not marked on their sheet - and to add insult to injury said that there had been an attempt to force a lock. (We had never used locks only the remote control). Asked whether we had taken photos of the car on collection. When asked why was told they always tell clients to do this. They didnt!! We currently stand 1200€ deposit plus 603€ damage. Very rude… Read Full Review

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★☆☆☆☆

“Unlawful charges to your credit card 3 months later!!”

Written on: 05/01/2017 by Pikchu (1 review written)

WARNING! This company makes unlawful charges to your credit card 3 months after a finished, and paid, car hire contract. After charging to my credit card, WITHOUT NOTIFICATION, they claim that insurance middle company has not paid them but I did paid to them!! They fix the debts from others ripping the final clients just using illegally their credit card data. If they don't reimburse the total amount I will sue them no matter how much it costs. These uncommon practices do give bad reputation… Read Full Review

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★☆☆☆☆

“Don't Go To Delpaso Car Hire if you don't want ripping...”

Written on: 15/12/2016 by Perturbed1 (1 review written)

Ignore this advice at your peril and become another Delpaso rip-off customer. I should have looked at their reviews before booking but foolishly didn't and, as a result, became yet another victim of their, suddenly discovered, damage sham. What I witnessed at the time of collecting my car should have given me some pre-warning, which was an irate lady being told that the damage they had mysteriously discovered on the underside of her returned vehicle should have been spotted by her when she… Read Full Review

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★☆☆☆☆

“Rip Off - steer clear of this company ”

Written on: 30/11/2016 by 115Smith (1 review written)

Please read all reviews regarding this car hire company to obtain a balanced view, upon collection I was faced with very aggressive sales tactics, I had already purchased additional insurance prior to arrival, I was told it was not reconigised and I have to purchase their policy,, I will find a scratch and you. Will pay the excess of €2,100, if I have to hose it down, I will find a mark, even if it is on the wing mirror, if you have no police report to back it up, you are expected to pay the… Read Full Review

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★★★★★

“No problem at all”

Written on: 14/11/2016 by jesusvilanova (1 review written)

Hello, I have booked three times with them and I have not had any problems. Staff are very friendly, usually Francisco attends me. Cars are in good conditions, and their price is the best for Malaga airport zone. … Read Full Review

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★☆☆☆☆

“Do not use Del Passo !”

Written on: 06/11/2016 by Comedians (1 review written)

We booked a car from Delpasso via Skyscanner and Wisecars. Wisecars booking form clearly stated no additional charges were due on picking up the car. We rented a Tom Tom for 35€ but were also asked for an additional 100€ deposit. We returned the car and satnav and got a piece of paper signed to say all in order - car condition satisfactory. After nearly a month we still have not received our deposit of 100€ back. Wisecars said they would investigate but we've heard nothing from them… Read Full Review

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★☆☆☆☆

“Charged £580 for scratches ”

Written on: 04/11/2016 by Bragglb1962 (1 review written)

Returned car at night -poor lighting. Woman noted scratches all over but after washing the car it transpired they were dust marks. Then immediately she got a little piece of paper out of her notes and made a bee line for the fairing in front of the right front hand wheel, got on her knees and pointed to scratches UNDERNEATH the car. At this point I became suspicious of that little piece of paper in her hand and I said those scratches were there before and besides I did not inspect the car… Read Full Review

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★☆☆☆☆

“Don't use Delpaso”

Written on: 02/11/2016 by Hillyman (1 review written)

We booked 2 cars with Delpaso threw an agent and arrived on Monday 24/10/16 they kept us waiting nearly 2 hours, we had three babies and 2 five year olds with us. The staff were slow and rubbish, the bosses didn't care about the queuing times. They tried to charge an extra 250 euros for more insurance even thou I had full cover. On taking one car they had only marked one scratch, knowing how they cheat I took extra pictures of all scratches, on returning the car the tried to charge for the… Read Full Review

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★☆☆☆☆

“the worst company ”

Written on: 28/10/2016 by IsisFitch1963 (1 review written)

Del paso Car hire the worst companies that I have ever used. … Read Full Review

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★★★★★

“Good company”

Written on: 27/10/2016 by davidforrester (1 review written)

Hello, my experience with Del Paso car hire was satisfactory. I booked a medium car, and they gave me a Fiat 500L. Car was clean and it was new. Price including their insurance was really cheap. I did not leave any deposit or excess because I took full insurance with them… Read Full Review

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★☆☆☆☆

“Rip off stay clear ”

Written on: 22/10/2016 by Baxter351 (1 review written)

I arrived at Del paso ( Del Boy rip off ) Having booked and paid in full thru Doyouspain !!! I'll also paid for the excess Waiver 48 euros , When i arrived at check in they asked for another 272 euros which included yet another insurance I explained I already have additional insurance At which point I was told pay a 1200 euro deposit Or pay additional insurance if 126 euros Had a big argument with staff , this didn't help And I'd already paid hire company so had to go Ahead . To… Read Full Review

Brendabuckley's Comment

Written on: 24/10/2016

If you pressed button for more information when making your booking you would have read all the terms and conditions...it is the same with all car hire companies now. I have just returned car to Delpaso after 7 trouble and worry free weeks because I have alway taken out full insurance with whichever company I have used in the past. Delpaso has been our company of choice for the past four years and we have never once had a problem.

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★☆☆☆☆

“Del Paso Stella's”

Written on: 16/10/2016 by Cynthiai230 (1 review written)

I am an experienced car renter in Malaga. I ALWAYS look for: no excess. I advised my daughter to rent her car with del Paso in Malaga because of my former positive experience with Del Paso and the price at that time. While booking, a pop up screens appears with 3 choices: "basic, flex pack, all inclusive". In the column "excess" it says: "excess required" (basic), "excess required" (flex pack) and: "No excess" (all inclusive). The price to get "all inclusive" was twice the rental price of the… Read Full Review

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★☆☆☆☆

“AVOID AT ALL COSTS ”

Written on: 12/10/2016 by AndreaPhillips338 (1 review written)

On arrival at Malaga airport we had to wait approx half an hour for the mini bus to take us to del pesos depot. On arrival there people were queing out of the door and another hour and a half to two hour wait in the hot sun. Once we got to the counter that's when the sham begins. The Staff are arrogant and rude, this is to everyone. I have never seen so many unhappy customers in one place before. I had purchased a cdw insurance from the same company as the car hire (do you Spain .com) I… Read Full Review

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★☆☆☆☆

“Terrible company - do not use ”

Written on: 12/10/2016 by Labaz84 (1 review written)

This company should not be allowed to run. We used them as they were cheap but that was the biggest mistake we've ever made. We booked 5 Renault Kangoos with them and did not receive a single Kangoo just a bunch of random cars - all with scratches, marks and one of the cars didn't even properly work the whole holiday. Where to start with the numerous complaints... First we came through the airport to find the Del Paso greeter who gave us a ticket and sent us to a bus stop to get a mini… Read Full Review

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★☆☆☆☆

“Awful”

Written on: 11/10/2016 by Colemansu452 (1 review written)

We hired a car from them on 25.9.16, the service was appalling 2 hours from arriving at the garage to getting the car despite us arriving on time. The customer service was rubbish, the staff kept flitting between different things whilst dealing with me, no common courtesy of a sorry. The charge for a tank of gas was ridiculous and the damage their form showed was wrong and we had to add more to the form then take it back to the office to queue again to get it stamped. Never again Del Paso… Read Full Review

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★☆☆☆☆

“Total rip off”

Written on: 06/10/2016 by 1967coopers (1 review written)

Just arrived back after 5 days in Malaga hired a car through Economy car rental who were a broker for Delpaso £32.00 for 4 days hire we thought that's a good deal, we hire cars in the USA twice a year and have been doing so for the last 20 years so we thought it would be the same, WRONG !!! after arriving at the vehicle collection point and witnessing several people trying unsuccessfully to argue about phantom scratches on their car after returning it I began to get a little concerned, got to… Read Full Review

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★☆☆☆☆

“Horrible experience ”

Written on: 30/09/2016 by CharityHull353 (1 review written)

The company is making money keeping the deposit from the customers inventing scratch or other things that were there before but because customers cant probe they have to agreed. I am going to put bad reviews every time and everywhere because they are taking advantage of foreign people and i dont think that is right. I have been there and i saw how they work. Also the workers got no maners and they are not professional at all… Read Full Review

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