Delpaso Car Hire Reviews - www.delpasocarhire.com

★★☆☆☆
1.7 / 5
46
20% of users recommend this
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Delpaso Car Hire www.delpasocarhire.com

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Latest Reviews

★☆☆☆☆

“Just returned there 3 year old car with 97km on it and...”

Written on: 25/07/2015 by RippedOff2015 (1 review written)

Just returned there 3 year old car with 97km on it and they stated it was scratched which I stated was just dirt, they then took 300euros off my card to cover the "damage" Still in dispute with them .... do not use unless you want to be hit with added costs… Read Full Review

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★☆☆☆☆

“DONT RENT WITH DEL PASO, NO ALQUILES DEL PASO!”

Written on: 24/07/2015 by Oscar1980 (1 review written)

Be careful with this company, they have tricks to take your money. 1st, I booked and paid the car online (mistake) with a specific fee but I ended paying much more!. Summary, they obligated me to take an insurance of 75 euros because my card was debit card and not credit card. I said ok, I dont want the car then but they told me that I would lose the money paid for the rent so at the end I paid it. Following, I paid the £300 as a deposit (this is ok, legal) and it was charged to my debit card… Read Full Review

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★☆☆☆☆

“Absolute disgrace. They ruined our holiday! ”

Written on: 02/07/2015 by Haghmoradi (1 review written)

My boyfriend arrived afew days after me and he booked and paid for everything a car through the supplier which they provided del paso car rental when he got there they said that his card doesn't work when clearly it worked at the airport I was about 30miles away and he said, that he can't get the car and he has to get the bus back again to the airport that I have to go back with him to try my card which costed us €150 on taxi when we got to the bus transport after waiting 40min the bus came… Read Full Review

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★★★★★

“BETTER THAN MOST ”

Written on: 15/06/2015 by Elviria_Expert (1 review written)

I have used Del Paso several times and I must say that I´m quite happy with their service, the staff is so gentle and the cars may not be as new as the ones from Avis or Europcar, but they are in mint condition. Last time we were given a 6 month old Opel Astra and we ended up paying 141 eur including their top up insurance for one week. Our advice is to contract the optional insurance at the counter so you will not have to leave any kind of deposit, this way you can forget about the deposit… Read Full Review

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★☆☆☆☆

“I wish I had seen the other terrible reviews on this...”

Written on: 09/06/2015 by Ronanmck (1 review written)

I wish I had seen the other terrible reviews on this company before we hired , they will deduct hidden charges , charge deposits , give you no paperwork , I am shocked they are still in business frankly and are allowed to operate their business , I should have realised when they are located well off the beaten track at Malaga airport down a dirt trail literally , they charged me an extra 300 euros for a 2 day extension even though the 5 day rental was 200 euros , they lied to me , they took a… Read Full Review

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★★★★★

“Smooth Painless Car Hire”

Written on: 31/05/2015 by tonyallennorfolk (3 reviews written)

We've now used Delpaso carhire at Malaga airport on 5 occasions, and have always been delighted by their efficiency and the level of service, and by their very competitive prices. Pick up and return from the aorport has always been quick and painless, the car as described and in very good condition. On one occasion a headlamp bulb blew adn was immediately replaced while we waited. On another I failed to notice a minor scrape when checking the car out and they accepted my word that we had not… Read Full Review

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★☆☆☆☆

“Rip off - seems well priced but extras very expensive!”

Written on: 25/05/2015 by Zariao353 (1 review written)

I booked through Do You Spain, paid for insurance at time of booking which Del Paso did not accept, so had to pay 70 euros or pay 1000 euros deposit. Then he refused to take cash, only accepted a credit card and I only had a debit card on me so I had to pay a deposit of 300 euros!!! In total extras cost 70 euros insurance (5 days), 35 euro as I had to drop off before 7am, 98 euros for fuel (return empty) and 29.50 euros for someone to fill the car up plus 300 euro deposit ie 532.50 euros on a… Read Full Review

Delpasocarhire's Comment

Written on: 08/06/2015

Dear Sir,

Many thanks for your feedback.

Please note that as per our terms and conditions we do not accept cash or debit card payments, the fact that the payment has to be made with a credit card under the main driver´s name is clearly indicated on the car rental voucher.

Regarding the insurance, we kindly inform you that you purchased your policy through the internet agency where you made your booking so the our normal procedure is to take a security deposit to cover any possible damages to the car, this is also explained on the terms and conditions.

I think you misunderstood our fuel policy as we charge a fix service fee and you can either bring the car back full or empty as we always refund our customers for the fuel left in the tank.

We hope this is all in order and if you have any further query you can contact our customer service department.

Kind regards

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Dibbydoos's Comment

Written on: 08/06/2015

The t and cs when buying through a service you allow to sell for you are not clear. I returned home more than 2 weeks ago and you gave yet to refund me any money. Why the delay???? I will never hire through do you Spain or directly from you. I hope other people who need car hire learn from my post above. Please refund what you owe me immediately and I am not a Sir - how sexist!

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Dibbydoos's Comment

Written on: 08/06/2015

The t and cs when buying through a service you allow to sell for you are not clear. I returned home more than 2 weeks ago and you gave yet to refund me any money. Why the delay???? I will never hire through do you Spain or directly from you. I hope other people who need car hire learn from my post above. Please refund what you owe me immediately and I am not a Sir - how sexist!

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★★★★★

“Never had a problem”

Written on: 11/05/2015 by Brendabuckley (1 review written)

I have just booked with Delpaso for what seems the 50th time (slight exaggeration!). Why do I keep using them?. They are very well priced...have always offered a first class service including the few times we have had problems. If you check your terms at time of booking you will find ALL Car Hire Companies offer full insurance ....at a price. It is your decision wether you want to have a worry free holiday or worry about the excesss that are not normally covered. While I do think Car Companies… Read Full Review

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★★★★☆

“Good efficient service”

Written on: 24/03/2015

Used del paso no problems was worried when read reviews. Picked up at airport within 5 minutes. Took over to car hire. Delt with right away by very polite admin. Paper work and infomation given and explained. Decent enought automatic car at really low price. On return keys handed over, car checked no problems and took over to departures again all sorted within 5 minutes. Will defiantly use again . Took out extra insurance at desk as find it easier to take insurance out with car hire firm I am… Read Full Review

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★☆☆☆☆

“Total hassle do not use!!”

Written on: 14/03/2015 by Christobell (1 review written)

As with other reviews I had booked a 9 seater mercedes and got a battered old Nissan, only half the seat belts worked, screen wash nothing came out, wiper blades only cleared 30% of the dew off the screen in the morning. I was dealt with on arrival by a very rude man who insisted that I had not taken out the extra insurance and just kept spouting all the horrible things that would happen to me if this happened or that. I produced the Gold cover insurance the company I booked the vehicle with… Read Full Review

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★☆☆☆☆

“Delpaso - Abysmal”

Written on: 27/02/2015 by esMoser282 (1 review written)

Via the economy car bookings on the internet I asked for a VW Touran- as I knew this car would make it up my incredibly steep drive at my house in Spain. I then, in the comments box, ( before the car was confirmed) advised it had to be that car due to my long steep concrete drive. When I arrived at their offices and after waiting 30 minutes just to talk to the girl ( so many other people arriving wanting to exchange their car hire!) she told me they didn't have one so I was given a Citroen… Read Full Review

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★★★★★

“Excellent company with low prices and great service!!!”

Written on: 23/01/2015 by Hercules007 (1 review written)

I´ve been visiting the Malaga area in Spain 9 times over the last 2 years and i ALWAYS use Del Paso Car Hire. I have tried some of the other rental companies near the airport but non of them can compare with the serviceminded staff at Del Paso Car Hire! They even gave me a VIP membership witch means I can jump the line if there is very busy. Once I forgot my phone in the car while I were late and only thinking about talking the FREE shuttle-service as fast as i could. One of the… Read Full Review

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★☆☆☆☆

“DON'T DO IT !!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!”

Written on: 14/01/2015 by markf340 (1 review written)

I rented from Delpaso in August 2012 and experienced all the "Business practices" mentioned in the other reviews. Their business model seems to be as follows. 1. Advertise a low price and get you to pre-pay so you are suckered in. 2. Perform the Full/empty trick with overpriced fuel. 3. Rent you a complete heap covered in scratches, dents, and scrapes. You now will be subject to the hard sell for extra insurance to cover the excess and glass etc. This will cost as much or more than the… Read Full Review

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★☆☆☆☆

“BEWARE: AVOID AT ALL COSTS!!!”

Written on: 26/10/2014 by yfLake1962 (1 review written)

Rent a car from them at your own risk! They will find any excuse to take money from your deposit and theres no point arguing because your back at the airport on the way to catch your flight home and they have your card details. They took €200 off my card for damage to a lock that was already on the car when we picked it up! The cars are generally old and I saw one or two that wouldnt have passed an MOT in England! Since renting from them I have heard so many horror stores about this company… Read Full Review

Kellywilliamson's Comment

Written on: 18/12/2014

hi there - same thing happened to me - out of interest what make and model was the car - chevrolet by any chance?

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★☆☆☆☆

“unos sinverguenzas”

Written on: 08/10/2014 by McCleary139 (1 review written)

Prometen una cosa que saben que no cumpliran y que a 500 km de casa twndras que joderye y aguantar una estafa… Read Full Review

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★☆☆☆☆

“Unsafe cars very rude staff”

Written on: 04/10/2014 by Gd1603 (1 review written)

i rented a car from Del Paso for 1 month, after 3 days the front wheel broke off while I was travelling at speed on the motor way. The breakdown vehicle returned me and the broken car to the depot where I was refused a replacement car or assistance of any type, it was only when I called the police that anything was done. I am still Aawaiting a refund and also the return of a further 100€ that was taken without authorisation from my debit card, as fa as I am concerned this company needs… Read Full Review

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★★★★☆

“Better than expected”

Written on: 30/09/2014 by Parksider (1 review written)

Was allocated Delpaso via economycarrentals.com. After reading the atrocious reviews on this web site, I nearly cancelled, but then took it as a challenge. Rental charge for 6 days was a mere 12€ but I knew they would make it up via fuel charges or loss of deposit. I emailed Delpaso and requested fuel charges for a Citroen C1 car and they replied quickly with "Service charge is 19Euros and the full tank of fuel depending on the model is between 52,50Euros and 67,50Euros. I took out excess… Read Full Review

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★★★★☆

“Delpaso experience”

Written on: 14/09/2014 by tarifafan (1 review written)

Just returned from our vacation in Spain/Andalusia, used Delpaso car during all the journey along (28-08 to 11-09). We got economy car (Seat Ibiza), it was in good condition, nothing to say else, it ran fine, total of about 1000+/- km. The fuel was provided on full-empty basis, so that you return it with the emtpy tank in the end, the conditions were that we pay for the full tank at the office desk. The only unexpected (not described in pre-rental conditions) thing was 25 euro service fee… Read Full Review

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★☆☆☆☆

“DO NOT HIRE FROM DELPASO. SHARP PRACTISE. ”

Written on: 25/08/2014 by Catelyono (1 review written)

They sold us 'complete insurance'. They gave us a car full of scrapes and scratches (that also smelled very strongly if cigarette smoke) without paperwork detailing damages. When we returned the car they accused us of the damage. 'Sir where have you been in this car' said by the delpaso man with a tone of disbelief and accusation. We were not happy. We are a family with children and actually had been very careful with the car both whilst driving and choosing where to park. Having disputed his… Read Full Review

Jeremie006's Response to Catelyono's Review

Written on: 26/08/2014

J'ai loué une cabriolet 207 cc a mon arrivé on me donne une fiat 500 avec le toit ouvrant donc plus petit vehicule et pas cabriolet juste un toit qui s'ouvre il on pas voulu me donner plus grand il me repondait qu'il en avait pas de plus le loueur compte 98€ de pleins d'essence en plus de la location non mais faut arretter de prendre les gens pour des idiots j'ai un range rover et le pleins me coute 80€ Pour finir publicité mensongere le loueur se trouve a 800 metres de l'aeroport et pas dans l'aeroport il faut emprunter une navette pour y aller .
C'est la derniere fois que je loue chez eux

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★☆☆☆☆

“avoid these people”

Written on: 20/08/2014 by HelenGoodwin305 (1 review written)

Dreadful old car. 95 euros for a tank of petrol in a car that can only take 50 euros. On return, attempted to take 300 euro deposit for tiny hairline imperfections to bodywork that was already battered to hell before I took the car. Luckily I had time on my hands before my plane departed and argued until they gave up. Dishonest people. Never go near them… Read Full Review

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