Offensive attempt to charge for pre-existing damage

Delpaso Car Hire www.delpasocarhire.com
★★☆☆☆
2.5
39.0% of users recommend this
  • Customer Service

  • Value For Money

431Dowd's review of Delpaso Car Hire www.delpasocarhire.com

“Offensive attempt to charge for pre-existing damage”

★☆☆☆☆

written by 431Dowd on 13/04/2017

We hired through Enjoy car hire, who's services were fine. However Del Paso were dreadful. At pick up they told us that they would not rent to us in future because we did not buy their own extortionate insurance(we had bought separate insurance from a third-party). Then on returning the car they tried to enforce payment for pre-existing damage, accused us of lying and at one point threatened to call the police if we did not pay for the dent. The damage was marked on the Contract when we picked up, but Del Paso tried to claim that it was a different dent. After 20 minutes of offensive argument they relented and agreed to check their records, only to find that the damage had been there on previous rentals!!!

Having been threatened with a bill for several hundred euros, which they had presumably already charged someone else for, they then had the nerve to say that they would not let us have a car in future unless we took out their insurance because they had wasted a lot of time arguing with us!!!!

  • march 2017

    Date of hire (month/year)

  • Malaga

    Country & City of hire

  • Good

    Condition of vehicle

  • Good

    Choice of vehicles

  • Customer Service

  • Value For Money

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