Good Seat Ibiza 1200 & Efficient Hire Service

Delpaso Car Hire www.delpasocarhire.com
★★☆☆☆
2.5
39.0% of users recommend this
  • Customer Service

  • Value For Money

kathy321's review of Delpaso Car Hire www.delpasocarhire.com

“Good Seat Ibiza 1200 and Efficient Hire Service”

★★★★☆

written by kathy321 on 20/08/2015

The minibus arrived quite soon after our plane got in. We found after walking past the car hire desks and out round the corner in the covered car park and taxi area. With so many people we had to wait for the second minibus 10 minutes later. The Del Paso hire car centre was just five minutes drive away. It was a busy morning so we had to queue at the counter for 20 minutes. I had already paid for the car hire when I booked through YouDoSpain and had my voucher, driving licence and Credit card with me, so that was ok. I had also taken out an excess cover insurance policy before I got there which cost £39.99. With this way of doing things I was able to opt out of DelPaso's more expensive excess insurance, instead giving them the assurance of £970 kept available to them on my Barclaycard CREDIT card in case I damaged their car. (Debit cards cannot be used for this). In that event I would have had to chase up a claim on my separate excess insurance policy. I had opted for a 'Ford Focus car or similar' We were given a smart black Seat Ibiza 1200, 4 door. The bumper scrape had been noted on the hire sheet, and I had a good look round and photographed any other scratches I could see - which was a good idea, because on return the lad raised a question about one of the minor and original scratches. We returned the car with a full tank of fuel and without any damage and my Barclaycard CREDIT card was refunded the same day (though the payment only showed on the account 2 days later). If we needed to hire a car again then I would be happy to use Elpaso - and it would be much easier next time on account of knowing our way round and the way things are done. Olay!

  • August 2015

    Date of hire (month/year)

  • Malaga, Spain

    Country & City of hire

  • Good

    Condition of vehicle

  • Good

    Choice of vehicles

  • Customer Service

  • Value For Money

Was this review helpful? 0 0