STAY AWAY!!!!! Do your research before with additional costs

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merockas1402's review of Dan Dooley

“STAY AWAY!!!!! Do your research before with additional...”

★☆☆☆☆

written by merockas1402 on 26/07/2013

We just got back from a weeks stay in Ireland. We picked up our car at Dublin's airport. We of course were shocked, like all other reviewers, with all the additional fees and costs. Our one week (through Expedia was less than 300 euros) once we got there it was closer to $900.

In the US, we do not get charged for having an additional driver listed. Dooley's charges for this. We upgraded to higher insurance coverage and then they said, well the tires and glass are extra charges for coverage. Really???
We ended up turning the car in two days early and requested a refund for the time not used. The rent desk said check with the customer service inside the airport. We were not going to the airport that day so we checked later. They said they would look into it and needed to check with the other depot about the cars return. Knowing we were waiting for our flight and needed to check in, we had to leave and contact them on line when we got home. I have been going round and round with "customer agents" if that's what the want to call themselves. One told me they don't refund anything. Another told me they would only refund for the charge of insurance and the additional driver fee. And the "manager" stayed that we are lucky to have been offered that refund and that the cost for rented for 5/6/7 days is all the same. When I asked if we had rented the car for 5 days and kept it for 7, would they have charged us for those additional days. He has yet to respond to my question. SHOCKING!!
I have been requesting for an itemized bill in US dollars for 5 days now and have yet to have been sent it. I would stay away from this company. Here in the US and checking on line through different site, it looks like a good deal. But once you get to Ireland to pick up your car, they have you over a barrel and there's nothing you can do about it. They know you need a car and you just have to pay for it and try and fight for a refund later. That you're not going to get. The charge your card before you even have the car, at the airport.
I have sent a complaint to the Consumer Services of Ireland and are waiting for a response. My husband is also disputing the charges with our credit card company. So we will see what happens.

ALSO- TO ALL RENTERS, BEFORE YOU GO, CHECK WITH YOUR U.S. CAR INSURANCE TO SEE IF YOU ARE COVERED WHILE RENTING IN IRELAND. AND IF SO YOU SHOULD BRING A COPY OF YOUR INSURANCE AGGREMENT WITH YOU TO AVOID EXTRA CHARGES. THE INSURANCE COVERAGE WAS ONLY A FEW DAYS SHORT OF THE CAR RENTAL, ITS SELF EVEN CHECK WITH YOUR CREDIT CARD COMPANY TO SEE IF YOU'RE COVERED BY THEM.

  • 07/2013

    Date of hire (month/year)

  • Dublin, Ireland

    Country & City of hire

  • Good

    Condition of vehicle

  • Average

    Choice of vehicles

  • Customer Service

  • Value For Money

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