Found wanting

I was actually going to email you for an official complaint form. I emailed you my journey details and you sent me a quote for the journey. This quote I would expect to include any cost involved, including tolls. I was extremely annoyed to find the driver not only chose to ignore the new road to Benidorm, he then took the coast road, making the whole journey 30 minutes longer than it should be, all because you did not want to pay the toll. He then missed the turning for Benidorm and got lost. Overall, a thoroughly exhausting experience for the 1st part of our leg. To make matters worse and extremely dangerous, the sliding door to the passenger area opened up at least 6 times during the journey and only about 4 seats had seat belts; 2 elements completely unacceptable these days and possibly illegal (but I will have to check the details on that). When we arrived in Benidorm I told the driver that I fully expected him to take the quickest and easiest route home and was once again appalled to find out that we had to pay the toll charge. A thoroughly disappointing experience, especially considering it cost us 450€. I will not be recommending you at all.